How do I remove add on services I no longer want?

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  • 101
  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
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This conversation is no longer open for comments or replies and is no longer visible to community members.

If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 5 years ago

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  • 101
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corylamb214849

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I want to delete simple store from my account. Can I do that on here?
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Mike F., Alum

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We'll have to remove the SimpleStore from our end. Just reply here if you are ready for us to remove it.

Mike
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Cathy

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Please remove simple store from my site.  
Cathy H.
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Drew N, Alum

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Removed as requested
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Cathy

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Thank you!
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hubtubs4271

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please remove add-on's from my account
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William S

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hubtubs4271,

They have been removed.
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Jessica1208

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I want to remove add-on's from my account
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Dorcas4417

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I would like to remove Weblistings from my Add-ons.
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Hugheshhrs9920

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The one additional domain you charged me for was $7 and $2 per month. It looked like I was getting the additional domain without additional charge. If I am right please refund the amount and do not charge the additional $2 charge. If I am wrong, please remove the additional domain-hugheshrs.info.
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Jessica1208

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i would like to have weblistings removed from my account.
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Dee-anna8763

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I would like to delete the emails (except for office@nwhandymancan.com ) from my account.
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mikeandrosina9351

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Please remove simple store from my site...Thank You!

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Drew N, Alum

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Do you have any descriptions and images for the products saved? They will be removed. If you are ready, please type in "confirm delete Simplestore"
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mikeandrosina9351

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"confirm delete Simplestore"

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Drew N, Alum

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mikeandrosina9351,

It has been removed.
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Robyn4970

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I would like Simplestore removed from my account. I'm typing "confirm delete Simplestore" so you know I really, really want this removed ASAP! Thanks!!
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William S

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Hello Robyn,

Looking into your account, I do not see a SimpleStore on your account. The only store I see on your account is our Storefront store powered by BigCommerce. Do you want me to remove this?
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Robyn4970

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yes, please remove that. no longer want it
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William S

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It has been removed.
I would like to remove add -on please
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Brandy8350

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I would also like to remove the add on on my account, please.
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Drew N, Alum

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You want to remove the Webistings?

How do I remove the add-on for the second website I have removed?

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Drew N, Alum

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sunnysideupcafewp7365, It has been removed.
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Roberto3893

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i would like to cancel my add-on service
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William S

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Sure, what add-on do you want canceled?
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ilya3695

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I would like to remove the weblistings
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Tequea2595

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I would like to remove the add on service that i have, I dont need the store as I market a service not products
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Drew N, Alum

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I can remove the store for you. All the descriptions and pictures will be lost. If you have everything you need, simply type in "Confirm delete Simplestore" and I will remove it from the account.
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Peggy8830

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I need to remove Simple Store as well
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themieleman, Champion

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Use your account summary.
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Shannon2994

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I would like to remove the simple store add-on from my account. 
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Drew N, Alum

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Shannon2994,

All store data will be deleted. If you want to copy/paste anything please do so. If you are ready to remove the store, please type confirm delete Simplestore and we'll remove it
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Shannon2994

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Confirm delete Simplestore
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Peggy8830

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I also need to have my simple store removed.
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Todd H, Social Media Specialist

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Hello Shannon2994,  the SimpleStore has been removed.

Peggy8830, I do not see a SimpleStore with your account. If you still need help, let me know.
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jack5046

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I put a Local Lift listings on my account, I made a mistake and two local lifts were added. I need only one
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Drew N, Alum

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I removed the uneeded one and credited the account for the amount charged.
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Jennifer2597

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Please remove our Simple Store.  We no longer need it.  Thanks
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Drew N, Alum

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Jennifer2597, All pictures and descriptions will be lost. If you are ready to remove it, please type in confirm delete Simplestore and we will remove it.
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armorbug15110

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Drew, I would like the store feature of my site removed.  Can you lend a hand?
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Drew N, Alum

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Yes I can. All data in the store will be deleted, so if you need any pictures or descriptions, please get them. When you are ready type here "confirm delete Simplstore"
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armorbug15110

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Confirm delete Simplstore.
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Drew N, Alum

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armorbug15110, It has been removed
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Steven7761

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I also need simple store removed from my account, thanks. I'm good with pictures, etc.
confirm delete simplestore
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Todd H, Social Media Specialist

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Steven7761, the simple store has been removed
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Gina9972

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I would like to remove SimpleStore from my account too.  I have copies of pictures etc.  Confirm delete SimpleStore.   Thank you!
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Alexander5076

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Hello, I would like the simple store feature removed from our site, could you help us out? Thank you!
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Drew N, Alum

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Do you understand that all descriptions and pictures will be deleted? If so, please type in "confirm delete Simplestore."

Thanks
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Alexander5076

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Hello Drew,

Thanks for your response! Actually, I would like to keep it for another year, so please don't delete it Thanks, Helen
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Drew N, Alum

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I shall do nothing. :)
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Paula5191

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I upgraded last night to Simple Store but decided against it for now. I'm trying to remove the add on. Office and Chat hours are all closed so that brings me here.
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Drew N, Alum

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Please confirm you wish to remove the Simplestore by typing in confirm delete Simplestore. Anything you did will be deleted.
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Paula5191

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Do you mean type it here? If yes, I confirm that I need the soap Simplestore deleted. 
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Drew N, Alum

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It has been removed. You will need to remove the links from any pages to the store page
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ken0560

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I would like to remove local lift what can I do?
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Drew N, Alum

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It's removed.
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themieleman, Champion

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Use online chat or call customer service 800-710-1998. Drew can also handle this.
(Edited)
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Lucinda6111

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I would like to remove add ons
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Drew N, Alum

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Lucinda6111,

Please specify what you would like to remove so we can take a look.
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Matt8515

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I would like to remove the 14.99 add on from my account
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Drew N, Alum

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Matt8515,

It is removed
could i get the locallift removed from my account?
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Drew N, Alum

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livelaughlovesing963207, I have removed it.
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chuckcerda6020

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I need local lift removed from my account and i forgot I have had it on there for the past year, I would like a partial credit as well
(Edited)
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Drew N, Alum

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chuckcerda6020, It has been removed. Our partner company will continue the service until the end of the period that has already be contracted. You will not be charged any more, but I am not able to refund anything on this service.
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chuckcerda6020

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Thank you
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Drew N, Alum

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You're welcome
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Mayra5385

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I would like to cancel my add-ons...just want to keep my one website up and running.  How do I go about doing that? Can I do that via email? Thanks!
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Drew N, Alum

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You may create a private topic if you like or we can help you here. You would need to remove any domains you don't need any longer and also delete the additional sites you no longer want to have.
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Lori3756

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Drew - I would like to delete the add-on services for my account. I have removed the domain that I know longer want. I will now only have one domain, one website (with 5 pages) and one email.  Can you help me with this?
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Drew N, Alum

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Lori3756, I don't see anything you aren't using. You have 1 domain and are being charged for 1. If you deleted it from your account, that removes the charge as well.
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Lori3756

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My account shows that I'm being charged for 2 websites ($2) and now I only have one.  I am also being charged for 10 pages ($2).  I only have one website with 5 pages. 
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Drew N, Alum

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Lori3756, They have been removed
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Hugo4814

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I want to change the service.  I want to do have the $5.00 service.
Wath i can do?
I have searching for help, but i have no any answer.  Please e-mail me to contact to you.  My e-mail is hugomacr@hotmail.com  I just want to make my website a chiper and single one. And pay less.
Thanks.
(Edited)
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Drew N, Alum

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The starter does not include some of the things you need, like the domain name, additional space and additional pages. These would become add-ons. We can lower the package, but with the required add-ons, the monthly will be $13.99.
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LeeAnn Gauthier

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I need to cancel Local Lift as of today 8/29/16. PortlandParalegal.com. contact me via the email on my account to confirm this is cancelled
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Drew N, Alum

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It has been removed.

Replies will come from the community. We do not send emails directly.
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david9415

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I need to remove the following add-ons from my account.
2 additional websites($2 monthly)
1024 Mb storage ($2 monthly)
2 Domains($2 monthly)
I only require original website, email box, 5 pages,standard storage space, and
GB bandwidth(5)
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Drew N, Alum

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Good morning David. I see you got this done with an agent earlier. They did advise you that your site has 137mb and the packages allows for 25mb? That is why the additional space is still required. If you can remove files from the file manager to get down to 25mb, then you can let us know and we can remove it as well.
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Nancy6964

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I need to remove LocalLift from my account ASAP 12-28-16. I am tired of having to change back the information I originally posted every time I go in there. The "service" is doing my business no good. harvardsolutionsco.com 
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Drew N, Alum

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Nancy, it has been removed.
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Raymond8017

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I need to remove Sitebuilder Ecommerce Upgrade. The purchase was an accident and I dont need the service.

Thanks
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Drew N, Alum

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Raymond8017, It has been removed.
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Ignacio8140

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hello.  some time ago i purchased a package of 6 add on email accounts, which i no longer need.  the original 5 my package had is enough at this time
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Ignacio8140

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Drew, can u help me with this please?
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Drew N, Alum

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Ignacio8140, I have removed them.
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Alexander5076

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Hello,

I would like to remove the following services:

PayPal Commerce
1 SimpleStore
Blog
Email boxes: need 3, currently have 50. How can I reduce them to 3 addresses?
Design Services
Email Storage upgrades

Also, can you please delete this site:
DSCreations893953.homesteadcloud.com

Thank you!
(Edited)
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Todd H, Social Media Specialist

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Hi Alexander5076, I can help with downgrading your account. Currently, you are still paying for the full service package which includes SEO services, but this is why you have the option to have 50 emails. Can you confirm with me that you wish to remove the Simplestore and did you want to explore downgrading your Homestead account to a cheaper plan?
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Alexander5076

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Hello Todd,

Thank you for your reply. I would like to remove the simple store and downgrade to a more basic plan option. At this time we need to keep 3 email accounts active, please advise how we can do this?

Thank you,

Alex
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Drew N, Alum

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Alexander5076, I have removed the Simplestore. You will need to remove the element from the page or the entire page whichever you desire. Do you wish to maintain the SEO campaign? We do have the business package which should fit your needs, but if we change that, the SEO will also be cancelled and need to be set up again. So, if you wish to continue SEO, then I would have you speak with an SEO agent so there is no trouble with the change.
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Dave8950

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I would like to remove Weblistings from our account. 
Thanks
Cari/Dave
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Veronica Olinger

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i would like to cancell my web listing add on and constant contact
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Geoff7475

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I have cancelled my account & website 3 months ago but are still getting billed for it - you have taken 3 months extra subscriptions via my credit card company - how can I get this stopped!!!! I have tried various methods to get this sorted out without any luck!
Geoff Moring - Website = frogshallbarn.com
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Brendan9281

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This reply was created from a merged topic originally titled
Add On Services.


How do you remove Add-On Services from your account?
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Drew N, Alum

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Good morning Brendan9281,

Please let us know what you would like to remove from your account.

Thanks

Drew
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RockshotsPhoto

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I need to remove "just" the add on associated with my account....
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Todd H, Social Media Specialist

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Which addons are you referring to? You may see whats on your account logging in at Homestead.com, click Account at the top right, click Account Summary
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Stephen1138

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EPP code or transfer key
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Drew N, Alum

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On the domains tab, click on send authorization code

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sheena6986

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I need to cancel an additional email box I purchased today; it is not needed... thanks!
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Mike F., Alum

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sheena6986,  I removed one of the email boxes from your account. Let us know if you need anything else.

Mike
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Marvin4947

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I have 44 email boxes I only need 8. Thanks!
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Marvin4947

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I accidentally added 8 extra to my account just today.
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Drew N, Alum

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The unused ones have been removed.
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Marvin4947

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Thank you, Drew!
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Drew N, Alum

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You're welcome
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Reynaldo1514

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Hi, I want to remove 4 mailbox in my account, how can I do it, next billing is on 9th of March 2019. I need only 9 but currently 13 mailboxes in my account. Please remove 4 unused mailboxes. Thanks
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Donald6856

  • 62 Points
I want to delete simple store from my account.
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Mike F., Alum

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Donald6856,   Your store has been removed. If you have any links to the Store page on your site, you can remove them and republish the site.

Mike
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love2travel1764

  • 70 Points
I would like to delete simple store from my account. How do I do that?
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William S

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We can remove it for you. Just reply here if you are ready to have it taken off immediately.  If you need to save any pictures or product descriptions, please do that first as once the store is deleted there will be no backup. 
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Dan7865

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I need to remove the extra domain from my account, I no longer use the website that it was originally  purchased for.
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Mike F., Alum

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Dan7865,  Just letting you know I removed the extra domain upgrade.

Mike
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Dan7865

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Thank you.
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Drew N, Alum

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You're welcome
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Ashley0792

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I would like to remove  the WebListings Package & Traffic Booster from my account please
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Drew N, Alum

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Hello Ashley0792,

Weblistings and Traffic Booster have been removed from your account.

Thanks

Drew
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Ashley0792

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Thank you!! Very fast customer support. I love it!
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Drew N, Alum

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You're welcome!
How do I remove traffic booster from my account?
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Mike F., Alum

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superblimousines2315,m

We'll have to do that from our end.  Just reply here to confirm that you would like it removed. 

Mike
Yes please remove traffic booster from my account.  Thank you.
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Mike F., Alum

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superblimousines2315,

The Traffic Booster has been removed. The footer on your web pages will be removed the next time you publish your site.

Mike
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Luisa0652

  • 70 Points
Hi, I would like to remove the simple store from my account.
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Mike F., Alum

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Luisa0652. Is there anything you need to backup and save, (images, text, etc).  If you are ready for us to remove it just reply here to confirm.

Mike
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Luisa0652

  • 70 Points
Hey, don't worry about it. I changed my mind. I'm going to give it another month to see if I can get it going. Thanks anyway!
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Mike F., Alum

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Ok.. thanks for the follow up. If you have any problems feel free to post again and we'll be happy to help you out.

Mike
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cncsignmaker

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I would like to remove Traffic Booster from my account
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Mike F., Alum

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Kevin2133,  The TrafficBooster has been removed. Let us know if we can help again!

Mike
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Trevor8349

  • 60 Points
Hello,

I would like WebListings removed from my account please.
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Mike F., Alum

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Trevor8349,

Just letting you know I've removed the Weblisting. Let us know if we can help again!

Mike
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B&GInc

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Hello! I would like to remove the Weblistings Package from my account. Thanks!
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Drew N, Alum

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Done.  Let us know if you need anything else.

Drew
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Shelly7904

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I need to move 2 of my 3 domains to another provider. I already have the instructions on how to do that. When they are transferred will the extra domain add-on automatically get removed or do you need to do something to make sure I do not get charged for them when I do my annual renewal next month?

Thanks in advance!
Rochelle M.
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Drew N, Alum

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Hi Shelly7904,

Once they transfer, simply go to your domain manager and delete them.  That will remove the charge from your account.  If you have any problems, let us know and we will be happy to help.

Thanks

Drew
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sky2537

  • 70 Points
I'd like to remove my simple store from my account too. Can someone contact me via email about removing this service?
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Mike F., Alum

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We can remove it for you. Just reply here if you are ready to have it taken off immediately.  If you need to save any pictures or product descriptions, please do that first as once the store is deleted there will be no backup.

Mike
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sky2537

  • 70 Points
I don't have anything I need from the simplestore as long as deleting it will not interfere with the rest of my site.
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Drew N, Alum

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Good morning sky2537,

The Simplestore has been removed from the account.  If you have a page with the element, you will need to delete it.

Thanks

Drew
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Cheryl1717

  • 60 Points
Hi, I would like to remove the simple store from my account. Thanks!
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Drew N, Alum

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Hi Cheryl1717,

Before I remove it, all the data, including pictures will be lost.  When you want me to remove it, return here and type "confirm delete Simplestore"

Thanks

Drew
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jakinkugbe6305

  • 70 Points
I will like simple store removed from my website please.
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Drew N, Alum

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Hi jakinkugbe6305,

Please confirm that you have saved anything you need from the Simplestore.  I will be happy to delete it for you, but all data will be lost once we do, so if you are ready, type in CONFIRM DELETE SIMPLESTORE

Thanks

Drew
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jakinkugbe6305

  • 70 Points
CONFIRM DELETE SIMPLESTORE 

Thanks
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Drew N, Alum

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It's been removed.
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Don4682

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I would like to cancel the pointed domain morooka-store.com from my account.
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Drew N, Alum

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Hi Don4682,

I have removed it.  As it was listed as a pointing domain, there was no charge for it, so your monthly cost will remain unchanged.

Thanks

Drew
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Don4682

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Thank you, just wanted to avoid any possible problems with the Morooka companies.
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Drew N, Alum

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You're welcome
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Lisa8736

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Hello, I would like to cancel my storefront and the simple store please. I'm not sure how to go about doing that. Could one of the specialists on here advise me please? I loved your service, but I just no longer have the time to dedicate to this side of my business, so I need to cancel. Thanks in advance. 
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Drew N, Alum

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Hi Lisa8736,

Will you be keeping the websites gold package?  Do you need to backup anything prior to doing this.  All data in Simplestore will be lost immediately.  The Storefront data will also be deleted pretty quickly.. 
If you want, you can backup your Storefront data.

Thanks

Drew
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Lisa8736

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Thanks for the speedy reply! I want to keep all the domain names and pointing that I currently have right now.  I remember years ago when all the packages were gold, silver,and the starter so I'm not sure what they are now. I did try to look, but it says business & business plus.  I don't need to backup my storefront; once I have more time to dedicate to it (working 2 jobs & going to school, so limited time to spend to this!) I will just redesign it :)
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Drew N, Alum

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Ok.  I will remove the Simplestore and Storefront from your account.  You should receive email confirmation shortly.  Sorry, the business package is the old gold package.

Thanks

Drew
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Lisa8736

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Awesome! Thanks Drew :)  I would like to keep the business package then if that means I get to keep the domain names, pointing, and such. I've always enjoyed my time with Homestead & look forward to one day having more time to re-open my store! Thanks again!
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Lisa8736

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Oh, I forgot to ask if there will be any refund? I wasn't sure if the most recent payment would be reimbursed? Thanks again!
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Drew N, Alum

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You're all set.  You have a $30.00 credit on the account that will be deducted from next month's bill.

Drew
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Lisa8736

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Thanks so much! I hate to be a pain, but is there anyway the credit can just be put back into my bank account?
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Drew N, Alum

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Well, since you hate to be a pain, then I can do that for you. :)
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Lisa8736

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You, my good man, need a raise! I've always loved the service you folks give, and I'm looking forward to the day that I will have time to redo my store :)  Thanks again Drew and have a fabulous day!
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Drew N, Alum

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You are very welcome.  I'll ask my boss about that raise! Enjoy the weekend!
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Leslie0014

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I would like to remove WebListings from my account.
Thank you,
Leslie Smith
CrimeTech, Inc.
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Drew N, Alum

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It has been removed
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Julie5275

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Write a reply   Can you please remove ilcadore@agmdayz.com from my email list I no longer need it thanks
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Drew N, Alum

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Hi Julie5275,

That email address doesn't exist on our system. Did you get it deleted?

Thanks

Drew
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rfkellman1254

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I need two extra domains removed and their domain privacy removed. The only domain I want to keep us klfashionscorp.com. Thanks
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Drew N, Alum

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You can delete domains from the domain manager within your account. It should remove the billing as well.

Drew
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rfkellman1254

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Hello. How do I find/use the five emails included with my website?
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rfkellman1254

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Email has disappeared... Aren't there five included?
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Drew N, Alum

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Hi rfkellman1254,

The business package comes with 5 emails, you have an account that doesn't include email. You should see the email tab in your account. You currently have 4 email addresses configured.

Drew
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Christine5249

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I'd like to remove simple store from my account.
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Drew N, Alum

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Christine5249,

I am sorry the Simplestore didn't work out for you. I will remove it for you. Before I do, do you need to save anything from the store? Product descriptions or anything? Removing the store will permanently delete all store data.

Thanks

Drew
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Christine5249

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Thanks, Drew.  I've saved the product description content already.  I appreciate your help.  
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Drew N, Alum

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Sure thing. I will go ahead and remove it then. You should receive a confirmation email shortly.

Drew
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Brian0212

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Please cancel my Simplestore add-on. Thank you.
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Drew N, Alum

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Was there any product descriptions or images you want to save first? Everything will be removed.

Drew
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Brian0212

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no thank you. I never used it
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Drew N, Alum

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It's removed.
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Brian0212

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Thank you.
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Drew N, Alum

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You're welcome
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heberubber8365

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hi.
I would like to remove 1024 MB Storage Space: $2.00 / month

Thanks
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Drew N, Alum

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heberubber8365,

You are using over 35mb of space. In order to remove the additional space, you  will need to go to the file manager and delete enough to get you under 25mb. A little over 10mb will do it.

Drew
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heberubber8365

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Thanks for prompt reply Drew N.

it seems 1gb storage is too much for me.

Is it possible for me to be able to create more pages and lesser storage capacity? Please let me know if this option is available.

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Jennifer5475

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This reply was created from a merged topic originally titled How do I remove Simple Store from my account without having to call and speak to ....

Removing items from my account without having to call and speak to a representative. 
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Drew N, Alum

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Hi Jennifer5475,

We can take care of that for you. Do you have everything you need copy/pasted, like product descriptions? If you are ready to have it removed, just type confirm delete Simplestore.

Thanks

Drew
I have been double charged for the same features both for 2.00 bucks how do I get one of them removed? they're both domain feature items!
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Drew N, Alum

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touchofheavenmassagebydee7134,

You registered 2 domains with us, that is why there are 2 charges. You have touchofheavenmassagedee.com on 10/19 and touchofheavenmassagebydee.com on 11/11.

Drew
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Tony2033

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This reply was created from a merged topic originally titled Need to remove add services but no one pick the fn phone up!.

Will someone from the useless customer service please help me?
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Drew N, Alum

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Tony2033,

You can let us know what you want removed.

Drew
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heberubber8365

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hi. I have deleted the page.
I would like to remove 1024 MB Storage Space: $2.00 / month

Thank you
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Drew N, Alum

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Hi heberubber8365,

You will still need to go to the file manager and delete the files you no longer need. Deleting the page only deletes a page. You still show 35 MB in use. You need to get under 25 MB

Drew
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heberubber8365

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Dear Drew N.

I have deleted the files as instructed.
Please removed the 1024 MB Storage Space: $2.00 / month

Thanks
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Drew N, Alum

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It has been removed.

Drew
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Shanelle8085

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I would like to delete Additional email boxes that I have purchased for my account. How do I do that?
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themieleman, Champion

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Try using your account summary.
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Drew N, Alum

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Shanelle8085, I was able to remove 7. You are using the rest.
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Chris8860

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i would like to remove everything except my site (store and such needs to be deleted) so just the regular site can remain so im paying what i did a few years ago
(Edited)
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themieleman, Champion

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Use your account manager>account summary.
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Frank7732

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I have 5 email accounts that I need deleted. Can someone help me with this? None of them are used. 
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Todd H, Social Media Specialist

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Chris8860,
Do you wish for me to remove the SimpleStore and domain privacy off the account? Or just Simplestore. Let me know.
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Chris8860

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i want just the basic where its the least amount of money....so yes simple store can go and just want it as basic as possible
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Todd H, Social Media Specialist

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I have removed the SimpleStore, however because you have multiple sites your site with the Business package is your cheapest rate.
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Sterling5959

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I would like to have my Weblistings add on removed from my account.
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Todd H, Social Media Specialist

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Sterling5959, the weblistings has been removed.
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Chris0159

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I want to cancel my on line store. I do not see a phone number to call.
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Alexander5076

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Hello, I'd like to remove/downgrade some site features that I'm not using at this time - they are:  
1 SearchLight 400 Package - Annual --- Please downgrade it to Starter;  

Domain Privacy - Annual -- Remove;  

1 SimpleStore - Annual -- Remove 

--  Thank you!
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Drew N, Alum

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Searchlight 400 is the minimum Searchlight option. We can remove it, but that will end the Pay per click campaign.

I see 4 privacy on the account, and they are all in use. You will need to disable them before we can remove them. On the domains tab you will see the option under each domain.

Please confirm that you understand that when we delete the store, all data will be deleted. Please confirm you are ready to have the store deleted.
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Alexander5076

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Hello Drew,

I disabled the privacy settings on the 4 sites.

To confirm, I'd like to remove the following services:

(4) domain privacy
--Please remove them

Search Light 400 Package
-- Please remove service

I'm keeping the Simple Store

Thank you!


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Drew N, Alum

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Alexander5076, they have been removed.
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Carrie8303

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I  want to remove Website list directory, Domain privacy, and local lift off my "add on" services please.  
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Carrie8303

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Can you please email me at KenyaGiveHope@yahoo.com when you do this or if you have any questions.  I don't know how I even got into this chat group and how I will ever get back.  Thanks

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