How do I remove add on services I no longer want?

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  • Updated 5 months ago
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If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 6 years ago

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steve5774

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Trying to remove the Privacy option - Have checked the remove Privacy button and it says it has, but Who Is still shows it is protected. Is there something else that needs to be done?
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Drew N, Alum

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The privacy option has been removed from your account. it is a DNS change though, so it can take up to 48 hours to reflect in whois.
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Charles7610

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I Need to remove simple store from Boxfitlife domain.
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Drew N, Alum

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Store data will be removed. If you are ready, please enter, "confirm delete Simplestore"
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josetta7216

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So does this mean my issue can be resolved by you?
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Drew N, Alum

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There is very little that we can't help with in the community. What do you need assistance with?
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josetta7216

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Are you there?
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Yvonne8898

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PLEASE remove the add-ons from my account. Thank you!
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Drew N, Alum

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The only add on you have on the account is the Simplestore. If you want it deleted, please type confirm delete Simplestore.
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NVogt153320

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I would like to remove a few add on email accounts, and one of my domains entirely. Who do I need to contact to sort this out correctly?
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Drew N, Alum

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You may post the add ons you want to remove here, or you can create a new private conversation and we can help you out.
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themieleman, Champion

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800-710-1998 customer service during business hours M-F
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Alexandra2825

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How do I go about downgrading my package? upgrade to a different package, but am not going to need it. I don't want to cancel the account entirely, just go back to the basic package.
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Drew N, Alum

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Alexandra2825, it has been changed.
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Alexandra2825

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Thanks so much! Could I get the second website add on removed? I originally created it to create a staging site, but won't be needing it. Thanks for the fast turnaround!
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Drew N, Alum

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I can, but you need to delete the site for me first. Select it from websites manager and there is a delete site link under edit site. Make very sure you select the site you want to delete.
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Alexandra2825

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Thanks. I deleted the second site. The only one remaining is the main one.
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Drew N, Alum

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It has been removed
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Elda5584

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I would like local lift removed from my account please.
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Drew N, Alum

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Hi Elda5584, I can do this for you.
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Drew N, Alum

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Done.
I would like Local Lift removed from my monthly services. Are you able to do this or do I need to contact customer service. Thank you!
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Drew N, Alum

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Elizabethkilmer2249, it has been removed.
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STEVEN5015

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PLEASE REMOVE AND CANCEL MY ON LINE STORE
FROM WEB PAGE
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Drew N, Alum

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 We removed the store, which removes the page and should remove the navigation link, but we do not edit your site. If you have other links to the store page, you will need to remove those yourself.
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Sandy7130

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I would like to remove only the Local Lift of $4.99 on my account. How can we do that? Thanks!
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Drew N, Alum

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Sandy7130, It has been removed
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Mark4760

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I would like to have the simple store add on removed from my account.  I cant seem to find a phone number to call
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Drew N, Alum

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Mark4760, I can do this for you. Just know that when we remove it, the images and product descriptions will be deleted as well. If you are ready for it to be removed, please let us know by entering "Confirm delete Simplestore"
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Mark4760

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Confirm Delete Simplestore.

Thank you
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Drew N, Alum

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Mark4760, It's done.
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Marian0732

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This reply was created from a merged topic originally titled How do I cancell simple store from my website?.
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Drew N, Alum

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Marian0732, Please confirm that you understand that the product images and descriptions will be deleted and I will delete the store for you.
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Marian0732

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Hi Drew, yes, I do need to have it removed as my clients are mainly Canadians and the products are from the U.S. So, this doesn't work for me. I made a subdomain on my site and I am trying to get my "shopify" account connected to my website. Can you lead in the right direction to do that? Much appreciated!! Marian
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Drew N, Alum

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I am not too familiar with Shopify, but I would image that the best was would be to create the subdomain and have it point to your Shopify URL.
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Drew N, Alum

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The Simplestore has also been removed
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monicafyfe2804

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Hi I need help to remove a Simple Store and to place a Paypal button on my webpage.
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Drew N, Alum

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Please confirm you want the Simplestore removed. It can remove your products and images. You can see how to add Paypal buttons at the link below.

https://community.homestead.com/homestead/topics/how_do_i_setup_paypal_on_my_website
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William1194

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I would like to cancel my BigCommerce store. How do I go about doing this?
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Drew N, Alum

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William, it has been removed.
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nalc19774814

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I would like to remove the simple store from my account.
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Drew N, Alum

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nalc19774814, All images and descriptions will be deleted. Please confirm you want to delete the store.
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nalc19774814

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Yes, I would like it deleted. I will be using PayPal instead.
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Drew N, Alum

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nalc19774814, It has been removed
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carecontractors5654

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I would like to cancel my email add on services.  
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Drew N, Alum

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carecontractors5654, They have been removed.
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Samantha3335

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Hi there!

I would like all of my add-on services cancelled EXCEPT my 1 domain...can you help?!
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Drew N, Alum

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Samantha3335, all done.
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David6574

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can I cancel my simple store for now
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Jose3979

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I would like to have local lift removed from my account as of today 10/19/16
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Drew N, Alum

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Jose3979, You posted the request on 10/29/16. We are closed on the weekend. I have removed it as of this morning.
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South Fork5547

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I need to take off the add on bandwidth package I purchased on October 14 and replace it with the 1GB additional disk space. I accidentally did this, and was seeing if this could just be switched out without any additional cost since it is the same price ($24/month).
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Drew N, Alum

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Since your billing date for the year is a couple weeks away, you were charge a prorated amount of $3.87 for the bandwidth. The full $24 would have charge with the account on the upcoming billing. I can credit the $3.87 you were charged and then add the disks pace for you. There is no way for me to simply switch one for the other. Does that work?
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South Fork5547

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Yes that works. Thank you.
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Drew N, Alum

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All set. You have the space now.
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South Fork5547

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Thank you!
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Drew N, Alum

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You're welcome
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Melisa6398

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Can I cancel all other services and keep the 2 email accounts as is?

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Drew N, Alum

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As the site exists now, you would not be able to remove the additional pages or extra disk space.
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Sterling5959

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I need to have Simple Store removed from my account, please.
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Drew N, Alum

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Sterling5959, I will remove it. First I want to make sure you understand that all the pictures and information inside the store will be deleted. It will not affect the rest of the site. Please confirm you want me to delete it.

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