How do I remove add on services I no longer want?

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  • Question
  • Updated 1 week ago
  • Answered
  • (Edited)
If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Community Manager

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Posted 4 years ago

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corylamb214849

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I want to delete simple store from my account. Can I do that on here?
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Alexander5076

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Hello,

I would like to remove the following services:

PayPal Commerce
1 SimpleStore
Blog
Email boxes: need 3, currently have 50. How can I reduce them to 3 addresses?
Design Services
Email Storage upgrades

Also, can you please delete this site:
DSCreations893953.homesteadcloud.com

Thank you!
(Edited)
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Todd H, Social Media Specialist

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Hi Alexander5076, I can help with downgrading your account. Currently, you are still paying for the full service package which includes SEO services, but this is why you have the option to have 50 emails. Can you confirm with me that you wish to remove the Simplestore and did you want to explore downgrading your Homestead account to a cheaper plan?
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Alexander5076

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Hello Todd,

Thank you for your reply. I would like to remove the simple store and downgrade to a more basic plan option. At this time we need to keep 3 email accounts active, please advise how we can do this?

Thank you,

Alex
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Drew N, Community Manager

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Alexander5076, I have removed the Simplestore. You will need to remove the element from the page or the entire page whichever you desire. Do you wish to maintain the SEO campaign? We do have the business package which should fit your needs, but if we change that, the SEO will also be cancelled and need to be set up again. So, if you wish to continue SEO, then I would have you speak with an SEO agent so there is no trouble with the change.
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Dave8950

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I would like to remove Weblistings from our account. 
Thanks
Cari/Dave
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Brendan9281

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This reply was created from a merged topic originally titled
Add On Services.


How do you remove Add-On Services from your account?
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Drew N, Community Manager

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Good morning Brendan9281,

Please let us know what you would like to remove from your account.

Thanks

Drew
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RockshotsPhoto

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I need to remove "just" the add on associated with my account....
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Todd H, Social Media Specialist

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Which addons are you referring to? You may see whats on your account logging in at Homestead.com, click Account at the top right, click Account Summary
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Stephen1138

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EPP code or transfer key
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Drew N, Community Manager

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On the domains tab, click on send authorization code

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sheena6986

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I need to cancel an additional email box I purchased today; it is not needed... thanks!
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Marvin4947

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I have 44 email boxes I only need 8. Thanks!
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Marvin4947

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I accidentally added 8 extra to my account just today.
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Drew N, Community Manager

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The unused ones have been removed.
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Marvin4947

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Thank you, Drew!
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Drew N, Community Manager

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You're welcome
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Donald6856

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I want to delete simple store from my account.
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Mike F., Alum

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Donald6856,   Your store has been removed. If you have any links to the Store page on your site, you can remove them and republish the site.

Mike
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love2travel1764

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I would like to delete simple store from my account. How do I do that?
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William S

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We can remove it for you. Just reply here if you are ready to have it taken off immediately.  If you need to save any pictures or product descriptions, please do that first as once the store is deleted there will be no backup. 
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Dan7865

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I need to remove the extra domain from my account, I no longer use the website that it was originally  purchased for.
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Mike F., Alum

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Dan7865,  Just letting you know I removed the extra domain upgrade.

Mike
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Dan7865

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Thank you.
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Drew N, Community Manager

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You're welcome
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Ashley0792

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I would like to remove  the WebListings Package & Traffic Booster from my account please
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Drew N, Community Manager

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Hello Ashley0792,

Weblistings and Traffic Booster have been removed from your account.

Thanks

Drew
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Ashley0792

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Thank you!! Very fast customer support. I love it!
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Drew N, Community Manager

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You're welcome!
How do I remove traffic booster from my account?
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Mike F., Alum

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superblimousines2315,m

We'll have to do that from our end.  Just reply here to confirm that you would like it removed. 

Mike
Yes please remove traffic booster from my account.  Thank you.
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Mike F., Alum

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superblimousines2315,

The Traffic Booster has been removed. The footer on your web pages will be removed the next time you publish your site.

Mike
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Luisa0652

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Hi, I would like to remove the simple store from my account.
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Mike F., Alum

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Luisa0652. Is there anything you need to backup and save, (images, text, etc).  If you are ready for us to remove it just reply here to confirm.

Mike
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Luisa0652

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Hey, don't worry about it. I changed my mind. I'm going to give it another month to see if I can get it going. Thanks anyway!
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Mike F., Alum

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Ok.. thanks for the follow up. If you have any problems feel free to post again and we'll be happy to help you out.

Mike
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cncsignmaker

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I would like to remove Traffic Booster from my account
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Mike F., Alum

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Kevin2133,  The TrafficBooster has been removed. Let us know if we can help again!

Mike
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Trevor8349

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Hello,

I would like WebListings removed from my account please.
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Mike F., Alum

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Trevor8349,

Just letting you know I've removed the Weblisting. Let us know if we can help again!

Mike
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B&GInc

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Hello! I would like to remove the Weblistings Package from my account. Thanks!
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Drew N, Community Manager

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Done.  Let us know if you need anything else.

Drew
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Shelly7904

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I need to move 2 of my 3 domains to another provider. I already have the instructions on how to do that. When they are transferred will the extra domain add-on automatically get removed or do you need to do something to make sure I do not get charged for them when I do my annual renewal next month?

Thanks in advance!
Rochelle M.
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Drew N, Community Manager

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Hi Shelly7904,

Once they transfer, simply go to your domain manager and delete them.  That will remove the charge from your account.  If you have any problems, let us know and we will be happy to help.

Thanks

Drew
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sky2537

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I'd like to remove my simple store from my account too. Can someone contact me via email about removing this service?
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Mike F., Alum

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We can remove it for you. Just reply here if you are ready to have it taken off immediately.  If you need to save any pictures or product descriptions, please do that first as once the store is deleted there will be no backup.

Mike
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sky2537

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I don't have anything I need from the simplestore as long as deleting it will not interfere with the rest of my site.
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Drew N, Community Manager

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Good morning sky2537,

The Simplestore has been removed from the account.  If you have a page with the element, you will need to delete it.

Thanks

Drew
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Cheryl1717

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Hi, I would like to remove the simple store from my account. Thanks!
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Drew N, Community Manager

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Hi Cheryl1717,

Before I remove it, all the data, including pictures will be lost.  When you want me to remove it, return here and type "confirm delete Simplestore"

Thanks

Drew
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jakinkugbe6305

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I will like simple store removed from my website please.
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Drew N, Community Manager

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Hi jakinkugbe6305,

Please confirm that you have saved anything you need from the Simplestore.  I will be happy to delete it for you, but all data will be lost once we do, so if you are ready, type in CONFIRM DELETE SIMPLESTORE

Thanks

Drew
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jakinkugbe6305

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CONFIRM DELETE SIMPLESTORE 

Thanks
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Drew N, Community Manager

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It's been removed.
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Don4682

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I would like to cancel the pointed domain morooka-store.com from my account.
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Drew N, Community Manager

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Hi Don4682,

I have removed it.  As it was listed as a pointing domain, there was no charge for it, so your monthly cost will remain unchanged.

Thanks

Drew
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Don4682

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Thank you, just wanted to avoid any possible problems with the Morooka companies.
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Drew N, Community Manager

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You're welcome
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Lisa8736

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Hello, I would like to cancel my storefront and the simple store please. I'm not sure how to go about doing that. Could one of the specialists on here advise me please? I loved your service, but I just no longer have the time to dedicate to this side of my business, so I need to cancel. Thanks in advance. 
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Drew N, Community Manager

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You're all set.  You have a $30.00 credit on the account that will be deducted from next month's bill.

Drew
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Lisa8736

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Thanks so much! I hate to be a pain, but is there anyway the credit can just be put back into my bank account?
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Drew N, Community Manager

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Well, since you hate to be a pain, then I can do that for you. :)
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Lisa8736

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You, my good man, need a raise! I've always loved the service you folks give, and I'm looking forward to the day that I will have time to redo my store :)  Thanks again Drew and have a fabulous day!
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Drew N, Community Manager

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You are very welcome.  I'll ask my boss about that raise! Enjoy the weekend!
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Leslie0014

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I would like to remove WebListings from my account.
Thank you,
Leslie Smith
CrimeTech, Inc.
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Drew N, Community Manager

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It has been removed
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Julie5275

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Write a reply   Can you please remove ilcadore@agmdayz.com from my email list I no longer need it thanks
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Drew N, Community Manager

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Hi Julie5275,

That email address doesn't exist on our system. Did you get it deleted?

Thanks

Drew
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rfkellman1254

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I need two extra domains removed and their domain privacy removed. The only domain I want to keep us klfashionscorp.com. Thanks
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Drew N, Community Manager

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You can delete domains from the domain manager within your account. It should remove the billing as well.

Drew
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rfkellman1254

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Hello. How do I find/use the five emails included with my website?
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rfkellman1254

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Email has disappeared... Aren't there five included?
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Drew N, Community Manager

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Hi rfkellman1254,

The business package comes with 5 emails, you have an account that doesn't include email. You should see the email tab in your account. You currently have 4 email addresses configured.

Drew
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Christine5249

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I'd like to remove simple store from my account.
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Drew N, Community Manager

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Christine5249,

I am sorry the Simplestore didn't work out for you. I will remove it for you. Before I do, do you need to save anything from the store? Product descriptions or anything? Removing the store will permanently delete all store data.

Thanks

Drew
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Christine5249

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Thanks, Drew.  I've saved the product description content already.  I appreciate your help.  
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Drew N, Community Manager

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Sure thing. I will go ahead and remove it then. You should receive a confirmation email shortly.

Drew
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Brian0212

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Please cancel my Simplestore add-on. Thank you.
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Brian0212

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Thank you.
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Drew N, Community Manager

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You're welcome
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heberubber8365

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hi.
I would like to remove 1024 MB Storage Space: $2.00 / month

Thanks
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Drew N, Community Manager

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heberubber8365,

You are using over 35mb of space. In order to remove the additional space, you  will need to go to the file manager and delete enough to get you under 25mb. A little over 10mb will do it.

Drew
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heberubber8365

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Thanks for prompt reply Drew N.

it seems 1gb storage is too much for me.

Is it possible for me to be able to create more pages and lesser storage capacity? Please let me know if this option is available.

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Jennifer5475

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This reply was created from a merged topic originally titled How do I remove Simple Store from my account without having to call and speak to ....

Removing items from my account without having to call and speak to a representative. 
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Drew N, Community Manager

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Hi Jennifer5475,

We can take care of that for you. Do you have everything you need copy/pasted, like product descriptions? If you are ready to have it removed, just type confirm delete Simplestore.

Thanks

Drew
I have been double charged for the same features both for 2.00 bucks how do I get one of them removed? they're both domain feature items!
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Drew N, Community Manager

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touchofheavenmassagebydee7134,

You registered 2 domains with us, that is why there are 2 charges. You have touchofheavenmassagedee.com on 10/19 and touchofheavenmassagebydee.com on 11/11.

Drew
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Tony2033

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This reply was created from a merged topic originally titled Need to remove add services but no one pick the fn phone up!.

Will someone from the useless customer service please help me?
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Chris0159

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I want to cancel my on line store. I do not see a phone number to call.
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Alexander5076

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Hello, I'd like to remove/downgrade some site features that I'm not using at this time - they are:  
1 SearchLight 400 Package - Annual --- Please downgrade it to Starter;  

Domain Privacy - Annual -- Remove;  

1 SimpleStore - Annual -- Remove 

--  Thank you!
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Drew N, Community Manager

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Searchlight 400 is the minimum Searchlight option. We can remove it, but that will end the Pay per click campaign.

I see 4 privacy on the account, and they are all in use. You will need to disable them before we can remove them. On the domains tab you will see the option under each domain.

Please confirm that you understand that when we delete the store, all data will be deleted. Please confirm you are ready to have the store deleted.
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Alexander5076

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Hello Drew,

I disabled the privacy settings on the 4 sites.

To confirm, I'd like to remove the following services:

(4) domain privacy
--Please remove them

Search Light 400 Package
-- Please remove service

I'm keeping the Simple Store

Thank you!


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Drew N, Community Manager

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Alexander5076, they have been removed.