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1.) To request a return of one or more items in an order, login to your account and navigate to My Account.
2.) Navigate to the Completed Orders section and click on the Return Item(s) button
3.) In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comments are optional fields. Click on Submit Return Request.
Store Owner Process:
Now that you've see the customer side of the process, let's process the return request.
1.) Login to your control panel and you will see a Pending Return Request message on the dashboard. Also, the return request can be found under the Orders menu.
2.) Change the Status of the return request. There are a few options:
- Return Authorized
- Item(s) Repaired
- Item(s) Refunded
- Request Rejected
There is also an option to issue store credit to the customer so he can use it to buy products in your store. In this example, I will choose the Refund option.
3.) The order will be updated and the item will be marked as Refunded
Please note that you will need to login to your payment provider's console to do the actual refund. You will be able to process a refund in your control panel if you are using Authorize.net, PayPal Payments Standard, PayPal Website Payments Pro, PayPal Express Checkout, or NMI
4.) You can also add more information and statuses to your return requests by going to Settings and then Returns in your control panel.
5.) Here you will find the current return request reasons, as well as add new ones