How do I enable Canada Post as my shipping provider?

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1. Go to Setup & Tools › Shipping, and click Set up shipping charges.

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2. Click Connect next to Canada Post under Live Shipping Quotes.

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3. Click Register with Canada Post.

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4. You will be taken to Canada Post to sign in or sign up for an account. Fill out the provided forms. When your account has been successfully linked with Bigcommerce, you will be returned to the Canada Post configuration page in the Bigcommerce control panel.

Your credentials under the Connection tab will be filled out automatically.

5. Select your desired delivery services, then Save.

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6. Your Canada Post integration is now complete. You can test it by selecting Edit next to Canada Post, then going to the Get a Quote tab.

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Drew N, Community Manager

260,918 Points

Posted 5 years ago

5 years ago

Barbara9750

532 Points

Hi Drew, You were so helpful a couple of weeks ago connecting me to the correct phone number at homestead to help with a shipping problem. I have another one..I am getting continual USPS, Fed Ex quote errors on my store log page and i just got off of a mind numbingly ridiculous phone call with a person who was the LEAST helpful i have ever encountered in my 9 years at homestead. Any real help would be appreciated.

thanks so much,

barb

2014-08-04T16:24:04+00:00

Drew N, Community Manager

260,764 Points

I'd be happy to help. What type of error are you getting? Is it a price error, or is it an actual error that pops a message?

Thanks

Drew

2014-08-04T16:35:33+00:00

Barbara9750

532 Points

They look like this:

Error Expand log message Shipping Quote USPS PARCEL: Unable to retrieve shipping quote 4th Aug 2014 @ 11:16 AM
package_error: This mail service requires Ground Transportation Only.

2014-08-04T16:59:52+00:00

Mike F., Alum

184,438 Points

Barbara9750

We are looking into this now. We'll get back to you as soon as have some information.

2014-08-04T17:06:08+00:00

Barbara9750

532 Points

Thanks so much Mike!

2014-08-04T18:35:26+00:00

Mike F., Alum

184,438 Points

Hello Barbara9750, We are working with our partners at Bigcommerce and it appears there may be an issue with the USPS API. Their engineers are working on this They said you should be getting shipping quotes, is that correct ?

(Edited)

2014-08-04T19:06:45+00:00

Barbara9750

532 Points

When i do tests on the site myself I am getting quotes that look pretty good. But the store log is full of what i assume are customers attempting to get quotes with errors.

Thank you so much for looking into this Mike.

barb

2014-08-04T19:10:25+00:00

Mike F., Alum

184,438 Points

Hi Barbara9750,

BC advised us that this is being worked on and the errors you are seeing in your log are for "in-state" quotes. I'm not exactly sure what the problem with the USPS API is, but they advised us their engineers are working on it.

Mike