How do I e-mail or create a ticket

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There use to be a way to e-mail and create tickets..I have been looking for nearly 1/2 hour and can find nothing!!!! also you say your chat is on during weekends....ITS NOT!!! Very frustrating. I have been a client for nearly 8 years I should be able in one look find all this
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Brian0513

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Posted 6 years ago

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Drew N, Alum

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Sorry for the frustration Brian,

We apologize for any inconvenience, but due to a low volume of customer support requests over the weekend, and in an effort to shorten wait times and improve the customer support experience during our peak hours, we will be condensing our chat hours of operation to Monday through Friday. If you need help during the weekend, we will be monitoring our Community at Community.Homestead.com.

As for the old eticket, that was discontinued over a year ago due to low usage as well.

If you have questions, feel free to post them here on the weekend.

Thanks

Drew
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patricia2186

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It was a good way to get a real answer to a specific question. Instead it is taking me hours to go through the community and not get answer. Is anyone at homestead paying any attention to the fact their users are dissatisfied, or don't they care anymore?
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Drew N, Alum

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I am happy to hear that you found the ticketing system helpful. Sadly, for most that was not the case.

You are welcome to post questions here. Perhaps we can more quickly point you to the answer.

Thanks

Drew
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patricia2186

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I need a chat module that works with homstead on multiple operating systems, xp, 7 and 8. Is there one?
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Drew N, Alum

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As a company we don't recommend any particular 3rd party applications. Sometimes we have suggestions based on personal or co-workers individual experiences. Unfortunately, I don't have anything to suggest as far as a chat program. A quick Google search and I found this article. Maybe you can find something here.

http://blog.crazyegg.com/2013/08/05/7...

Drew

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