How do I do a complete re-install of SiteBuilder Desktop?

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In order to reinstall SiteBuilder to your computer you will need to completely delete the previous installation and install a fresh copy of SiteBuilder. This is also called a clean install. There are a lot of steps involved, particularly if you want to back up your data files, so you will need to follow every step.

Getting started

  • If you have not published all of your latest changes or pages, make sure to complete sections A, B, and C.

  • If you are sure that you have published all of your latest changes or pages, just complete section B.


Section A: Back up your SiteBuilder data files
If you are using:


  • Windows XP go to C:\Program Files\Homestead\SiteBuilder\data\user\Sites.


  • Windows Vista and Windows 7, Windows 8 go to C:\ProgramData\Homestead\SiteBuilder\data\user\Sites. To learn how to find this folder, read Show hidden folders in Windows.


You will see one or more folders named "XXXXXXXXXX", but with a number sequence instead of the letter "X". Copy the folders to a "backup" location on your computer hard drive, like C:\sitebackup.




Section B: Perform the clean installation of SiteBuilder
Uninstall SiteBuilder 



  1. Close all of your Web browser sessions. 

  2. Go to the Control Panel. (Click Start in the lower left corner of your computer desktop. Then click Control Panel.)

  3. In the Control Panel window, double-click Add or Remove Programs

  4. When the Add or Remove Programs window appears, select Homestead SiteBuilder, and click Change/Remove. Then click Next.


  5. To confirm the deletion click OK

  6. When the deletion is complete, go to your SiteBuilder directory and delete it.



  • Windows XP users go to: C:\Program Files\Homestead\SiteBuilder.


  • Windows Vista and Windows 7, Windows 8 users go to: C:\ProgramData\Homestead.



  1. Remove all SiteBuilder Shortcuts:



  • If you have a SiteBuilder icon on your desktop, drag it to the Recycle Bin. 

  • Click Start in the lower left corner of your computer desktop. If you see Sitebuilder in the start menu right click on the file name and click Remove from This List.

  • Click Start in the lower left corner of your computer desktop and select All Programs. If you see Homestead >SiteBuilder in the All Programs list right click SiteBuilder and Click Delete.




  1. Restart your computer. This will safely remove SiteBuilder from your computer.


Note: In Windows Vista and Windows 7, Windows 8, Program Data is a hidden folder. For more information, go to Show Hidden Folders .

Reinstall SiteBuilder 


  1. Go online and open a Web browser (make sure you have disabled any firewall programs like ZoneAlarm or Norton Internet Security). 

  2. Go to: https://www.homestead.com/~site/Scripts_SiteManager/SiteManager.dll?CMD=CMDDownloadPage.




  1. Click Download.

  2. If you are using: 



  • Internet Explorer
    • File Download Security Warning box will open, click Run.
    • Internet Explorer Security Warning box will open, click Run.

  • Mozilla Firefox
    • Opening SiteBuilderSetup.exe box will open. Click Save File.
    • In the Downloads window double click, SiteBuilderSetup.exe
    • Open File Security Warning box will open. Click Run.



  1. The SiteBuilder Install Wizard will launch. Click Next to Download and Install SiteBuilder.

  2. You will need to choose an install location for SiteBuilder. Click Next to begin install to the default location. Approximately 8 MBs of files will download to your computer during installation, so it may take several minutes on a dial-up connection. After the installation is completed, the following message appears: Click Finish to launch SiteBuilder.

  3. Click Finish and SiteBuilder will start. 

  4. After SiteBuilder has started, enter your Login Name and Password, and click OK

  5. Under Open Site, select a site from the dropdown menu, and click OK

  6. Close SiteBuilder. 


Note: Make sure you are connected to the Internet throughout this process. During installation SiteBuilder files will need to be downloaded and unpacked to your computer, so it may take several minutes to complete the process. If you are installing the .NET version of SiteBuilder, you'll need to have .NET 2.0 installed. Use the following links according to your system requirements:

32 Bit Systemshttp://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
64 Bit Systems: http://www.microsoft.com/downloads/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788b00&displaylang=en

Section C: Restore your SiteBuilder Data files

  1. Go to the location where you backed up your site folders in Section A. 

  2. Select the folders and copy them (CTRL+C). 

  3. Navigate into the SiteBuilder folder on your hard drive.



  • Windows XP users locate the following folder: C:\Program Files\Homestead\SiteBuilder\data\user\Sites.


  • Windows Vista and Windows 7, Windows 8 users locate the following folder: C:\ProgramData\Homestead\SiteBuilder\data\user\Sites.



  1. Paste the backup site folders into that location (CTRL+V).

  2. Now that your clean installation is complete, try starting SiteBuilder again.






SiteBuilder will normally run fine at this point. If it does not then there may be something on the computer interfering with the program, usually security/antivirus software. Just turning it off does not always prevent it from interfering so you will likely have to find the section in the software to add the SiteBuilde “exes” as program exceptions. Every program (security software) is different so you will need to look for a section to exclude programs from being blocked. If you can’t find it by clicking around in the program just you can Google it.

The exes that need to be added as program exceptions are all the ones in C:\Program Files (x86)\Homestead\SiteBuilder:
SiteBuilderLPX.exe
SiteBuilderLPXLauncher.exe
SiteBuilderLPXLauncherUpdated.exe
updater.exe
ForceUpdate.exe
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Mike F., Alum

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Posted 6 years ago

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william0000

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This reply was created from a merged topic originally titled keep getting an sitebuilderLPX.exe has stopped working error and it shuts down!!!....

I am trying to update a customers website and I keep getting "sitebuilderLPX.exe has stopped working" then it shuts down. I am so frustrated. Anytime I do anything on a page I hurry and save it before it shuts down. I can get a few things done before it happens. And I am also having trouble publishing the pages. They don't publish correctly. This web site has lots of pictures. I have wasted more time on this project. I sure could use some help with this.
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william0000

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The only other question I have is does it cost extra to use sitebuilder plus?
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Drew N, Alum

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Not at all. If it works for you, then feel free to keep using it.

Drew
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william0000

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Great then that is what I will stick with. Thanks for your help.
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Drew N, Alum

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You're welcome
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Sancia0221

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I am having this same problem
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plkuyler5840

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I justg want to get to the sitebuilder so that Ican askforhelpon the chatline
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Drew N, Alum

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Hi plkuyler5840,

What problem are you having?

Drew
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Mileen3055

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When intuit was in control they sent out links in emails to help:
http://supportdownloads.homestead.com/sitebuilderdotnet.zip
Found this in one of my old emails from 2012.

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Borghild8973

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I still cannot login after doing all this reinstalling
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Drew N, Alum

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Borghild8973,

There is a large data migration going on which is affecting some people in accessing Sitebuilder desktop. It also affects a few Sitebuilder Plus users. Most people are able to access Plus to make important updates. Have you tried?

Data migration

Drew
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Lucilda5962

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This reply was created from a merged topic originally titled Continuos Problem working with SBPlus Is Desktop Gone?.

I cannot preview my pages using site builder plus. Site builder Desk top does not work anymore for several months now. My pages get locked and cannot open; it is chaos and complete mess over the whole month of december more than ever, will there be any fixing for these issues?
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Drew N, Alum

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Lucilda5962,

The migration had quite a few people offline, but they all seem to be working in desktop again. If this installation method doesn't resolve it, then let us know exactly what is happening and what version of Windows you use.

Thanks

Drew
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Lucilda5962

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It appears as though I am permanently off with desktop I use windows 7 and for several months now i have not been able to use desktop. I delete and reinstall the program too many times and nothing changes. Right now I am enduring the use of site builder plus, I can't preview my pages, some of them are locked up I can't open then and the pages i publish to see if the system is improved , those pages are all out of wack, everything is all over the in the wrong places.

It is very distressing and needless try to call Homestead no one respond. Trying to figure out what the best move to make but so much loss of time and everything else it is just not anything pleasant to experience. Understand the transition is some of the reasons for the problems but in the meantime this remains a paid service and there is no let up with collecting inspite of the mess.

I hope the situation wil be resolve soon.
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Mileen3055

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The basic thing is you need to clean out your Pc with Ccleaner to be sure you have all the files and fragments left from Sitebuilder or else you could have mixed commands. Before you do a clean reinstall. I did it about 3 weeks ago during the time no one could use their sitebuilder because of migration. I never did a back up either. My sitebuilder is working fine.
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Michele3360

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This reply was created from a merged topic originally titled Publishing from desktop.

Hello,

 

I have a problem publishing from my desktop for the website www.pintonsw.com

 I use windows 7.


It allows me to edit and save but when I ask it to publish
it freezes.


P.S. - IT WAS WORKING BEFORE THIS "DATA MIGRATION" WHICH HAS GONE ON FOR WEEKS NOW - PLEASE DON'T ASK ME TO DELETE PUBLISHER AND DOWNLOAD IT AGAIN.........


I got the error message below:

Description:

  A problem caused this
program to stop interacting with Windows.

 

Problem signature:

  Problem Event
Name:                       
AppHangB1

  Application
Name:                            
SiteBuilderLPX.exe

  Application
Version:                          
0.0.0.0

  Application
Timestamp:                    
540f620a

  Hang
Signature:                                 
20b1

  Hang
Type:                                         
6400

  OS
Version:                                         
6.1.7601.2.1.0.256.48

  Locale
ID:                                            
3081

  Additional Hang
Signature 1:          
20b14ad2ae81c734f2c85144d63f46fe

  Additional Hang
Signature 2:           b260

  Additional Hang
Signature 3:          
b26016f4e41a3ca77264793743747a66

  Additional Hang
Signature 4:           20b1

  Additional Hang
Signature 5:          
20b14ad2ae81c734f2c85144d63f46fe

  Additional Hang
Signature 6:           b260

  Additional Hang
Signature 7:          
b26016f4e41a3ca77264793743747a66

 

 

Can you tell me what this means? Is it something you can
help with?

 

Michele

I am paying monthly fees for nothing at the moment...... just want things to work!
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Michele3360

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Hi Drew,
after a bit of trouble..... I have reinstalled Sitebuilder and it is running...... BUT I cannot publish the INDEX page....... every other page publishes no problem... Is this something you can advise me on please?
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Mileen3055

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Check your files and see if there is a Bulk folder in there. If so delete it.
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Drew N, Alum

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Hi Michele3360,

I'm glad. In the file manager does it show a publish icon? Are you viewing a cached copy?

Drew
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Michele3360

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In file manager it says:  !Publish

Cached copy???....... I don't know??? Sorry  - no techspert here :)
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Mileen3055

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Cached copy could mean a copy of the index page. Check your files and view it!
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Sergio8475

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This reply was created from a merged topic originally titled Site Builder Descktop does not work.

It stopped working several weeks ago.  Called several times. Last time someone at tech support told me that she was going to find out and call me next morning.  That was  more than a week ago.  
"There has been an error loggin in.  Please double=check your username and passowrd. If you have any questions, please contact Customer Support"

I am able to log in homestead.com but cannot create new pages or edit old ones.  The same password to log in Site Builder Desktop does not work.
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Drew N, Alum

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Sergio8475,

Try this first. That error shoud have been resolved, but I have seen a few people that need to reinstall fresh
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Mileen3055

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Sounds to me like you may have mixed commands the reason this is happening. Download Ccleaner and clean out all the lost files and fragments of past downloads, etc. Try again after you restart your computer. P. S. I wouldn't ask you to do nothing that I haven't done myself. Sergio8475,
(Edited)
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Maria1243

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This reply was created from a merged topic originally titled How to upgrade SiteBuilder to current version?.

How to update my SiteBuilder from version 2.6? I had followed all the steps but when clicking on Update SiteBuilder icon it tells me I already downloaded the last version.
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William S

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Hello Maria1243,

To update your SiteBuilder desktop you would need to do a complete re-install to make sure it updates properly. Please see the above article for the steps on how to do so. 
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Mileen3055

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Maria1243 apparently you never deleted Sitebuilder from your computer? Check your Documents and system files. That may be your computer telling you this.
This reply was created from a merged topic originally titled no internet connection.

had trouble since before christmas. Go to my website and it says offline, don't have a internet connection. Spend several hours and phone calls with homestead. They couldn't resolve the issue, was told it was my computer. Took the computer in the the shop completely clean it up. come home the same thing. Again homestead couldn't do anything. one day I try again and it said online and has been working great for about 2 weeks now till this morning. Back to the same ole garbage it says I am off line. I seen you has a maintenance check last night , so whatever was done messed me up.
Didn't work. I am confused to why it was working with avg for 2 weeks but not now.
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Drew N, Alum

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I am not sure why either. Let me think of other things to try.
Drew, Just went in sitebuilder and everything was working wonderful. Was able to publish my pages. Don't get it works great one day the next day no internet connection. 
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Drew N, Alum

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Mark and Christa8299

I am stumped as well. Keep us informed on future issues.
Here I go again. No internet connection. Worked fine this morning but not tonight.
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Laurie0305

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This reply was created from a merged topic originally titled I can't publish my website or upload anything..

I can't upload my website or publish - The computer locks up - I have tried repeatedly to publish my website or even update it and its a nightmare - I can't afford to have this locking up
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Sarah3485

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This reply was created from a merged topic originally titled Can I uninstall the old homestead sitebuilder downloaded program from my computer....
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William S

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Yes you can. Uninstalling the program should not delete the files, but I would recommend making a backup as shown in the article above. 
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Tanya1242

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This reply was created from a merged topic originally titled Sitebuildere will not launch. It says the exe. file is not win32 What to do?.

site builder will not launch How to fix
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William S

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Hello Tanya,

Try a complete re-install of SiteBuilder shown in the article above. 
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Karla1190

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This reply was created from a merged topic originally titled I am one huge bundle of anxiety. The site keeps shutting down when I try to uploa....

Constant error on the site and it's shuts down.   I have been trying for several days to get some pics uploaded from a convention I shot last weekend and the continuous crash is past trying my patience.
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Mark8476

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This reply was created from a merged topic originally titled Why does Homestead keep crashing?.

Why does Homestead keep crashing? I'm in the process of updating my website pages and adding a couple of new pages. The program closes while I am working on it without saving what I have done. This problem is getting worse.
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Drew N, Alum

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You may need to do a clean install. Or you can use the online Sitebuilder.
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diane2810

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This reply was created from a merged topic originally titled Site Builder crashes when I try to publish an edited page.

I have 2 websites my main site ladyp.homestead.com, every time I try to update this site Homestead Site Builder crashes and I have to go through the login procedure again. Why is this happening? My other site http://maidsuniformsandprissysissydressescustommadeforyou.com does not crash. The only difference between the 2 sites is that my main site pages carry the Google Maps element which were added a few years ago. Could this cause the problem if so is there an up to date Google Maps element.
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Cam9242

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This reply was created from a merged topic originally titled Sitebuilder ( not the plus version ) desn't stay online and keeps crashing..

When Starting Sitebuilder ( not the plus ) it says it needs updating and won't stay online. When I click the update it goes to an error url..
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Cam9242

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Why is this the only answer you have? done that twice.
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Drew N, Alum

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Desktop is a very old problem and this normally resolves any issues. What Windows version are you on? When does Sitebuilder crash?
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Cam9242

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on loading it never goes online. then I have choice of closing or trying to go online again. if I choose close then it closes. I can make changes and save but going live is when the online issue comes in
windows 10.
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Drew N, Alum

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When you did the re-install, did you manually delete the indicated folder? This is an important step. The normal Windows 10 issue is that it won't launch at all.
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Cam9242

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Yes. There was another issue with windows 10 and it not opening and that was fixed. it has been fine since the xmas fiasco.
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R.

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This reply was created from a merged topic originally titled Hi. I downloaded Sitebuilder on to my laptop, but when I open it, it freezes whil....

Hi. I downloaded Sitebuilder on to my laptop, but when I open it, it freezes while trying to open. (It gets stuck opening "file trees" or whatever). Any ideas? Thanks.trees
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Lothar3215

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This reply was created from a merged topic originally titled Site Builder stays OFFLINE and will not connect although my PC is connected to th....

Site Builder used to automatically connect to the internet when I launched it from my desktop. Recently it stays OFFLINE and will not connect. Keep getting a message that I must connect to the internet although my PC is connected? Resolve this issue how????
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Karen2865

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This reply was created from a merged topic originally titled Can't access File Folders.

I am on SiteBuilder Win7 

I can Import new images, save & Publish

Last 2 days:
When I go to any open folder in the file cabinet - SiteBuilder freezes

I then have to do a alt/ctr delete & stop the program running.
The error window tells me that Sitebuilder is Not working.

Both of these sites act the same: 
TshirtsOnYou.com
FruitvilleF210.org

Thanks for any ideas here. K
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Drew N, Alum

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Karen2865, try doing this clean install.
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David0589

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This reply was created from a merged topic originally titled Desktop version of Site Builder drops "Offline" all the time..

Desktop version of Site Builder drops "Offline" all the time these days. I know I am online - is there a setting, or something I can check to stop this.
I am working on the site - I upload and it's fine, then it just says "Offline"
Help!
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Drew N, Alum

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Try reinstalling it, following these instructions. There are steps in this topic that are not done in a normal uninstall and are required.
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David0589

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This reply was created from a merged topic originally titled Desktop SiteBuilder goes offline for no reason. Does anyone else have this issue....

While working on Desktop version of SiteBuilder it will stop responding at times.  Wont let me save, wont publish just stops.  If I go to my task manager it shows it's there but not running.
Other times I go to publish and it says Im offline, and I know I'm not.  HELP.
And please do not just tell me to use sitebuilder plus online - I like the desk top cause I can work on more than one page at a time.
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Todd H, Social Media Specialist

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If it gives an error that it goes offline, you may need to reinstall the Sitebuilder program. This article goes over a complete re-install.
Be sure to backup your site files just in case, you can find this folder at C:\ProgramData\Homestead\SiteBuilder\data\user\Sites
After you have saved these files, be sure to uninstall the program from your Control Panel. You will want to delete the Homestead folder out of C:\ProgramData and you will want to delete the other folder in C:\Program Files (x86)\Homestead most likely.

After these 2 folders are removed, go ahead and try to re-install the builder. After it is launched, you can then copy your backed up site files back in the same folder again, at C:\ProgramData\Homestead\SiteBuilder\data\user\Sites.
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David0589

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no message - 
just stops saving or publishing.

other times when I go to publish it gives me the normal window say I'm offline and do I want to continue offline.
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Todd H, Social Media Specialist

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I would recommend uninstalling, and re-installing your builder.
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Steve6196

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This reply was created from a merged topic originally titled sitebuilder locks up when I try to publish.

sitebuilder locks up. This happens when software is generating the index mostly on the home page. have to use task manager to shut down program
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Andrea4848

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This reply was created from a merged topic originally titled Error message: New update required??? my internet is connected so why isnt my Sit....

Error message: New update required??? my internet is connected so why isnt my SiteBuilder updating. Its asking me to close & relaunch SiteBuilder while Im connected to the internet... but I already am??
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Jonathan3095

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This reply was created from a merged topic originally titled Sitebuilder not launching.

Old sitebuilder persistently stops launching. I have used it for 20 years but I have it on several computers and it always seems to stop launching. I have seen a technician who spent a lot of time on it. I have just bought another laptop with windows 7 freshly loaded and sitebuilder worked for two weeks and stopped. Jon
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Arnold Wolf

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This reply was created from a merged topic originally titled Why can I no longer publish my Homestead websites?.

I can no longer publish my pages. Your site says to reload the Homestead but cannot find a way to reinstall Homestead website. call me at 713-906-4867
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stephen7065

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This reply was created from a merged topic originally titled Sitebuilder locking up -.

 As soon as I make even the smallest change absolutely everything locks up and will not even allow the change just made to be saved. I then have to resort to ctrl alt delete in order to logout of Sitebuilder.  www.stevedellwoodturning.com 
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stephen7065

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Do you have any good news ?
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R.

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Hi Drew,

You wrote:

"I should have said Windows 7 and later.  The path is C:\ProgramData\Homestead\Homestead SiteBuilder\data\user\Sites"

I'm wondering if this this is how I can make a backup of my website? I'm using Windows 7 and Sitebuilder desktop. Haven't been able to locate the files to date.

Thanks and I hope you are well.

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Todd H, Social Media Specialist

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Your backup files should exist in the ProgramData folder. If you do not see ProgramData inside of C:\, you may have to enable hidden folder view.
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R.

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Thanks, Todd. Can't find Program Data folder. Any clues?