How do I direct my domain to my new Bigcommerce powered store?

  • 0
  • 40
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

So you’re ready to have your domain bring up your new Storefront powered by Bigcommerce! Great! You just need to complete the three tasks below:

  1. Log into your Bigcommerce account and obtain your domains Cname record

  2. Log into your Homestead account and enter the new Cname record


1. Log into your store account at (If you forgot your password click here to reset your password, then return to this page.)

2. Click on “Setup & Tools” in the right hand corner and then choose “Domain Name” under the “Set up your store” column.

3. Type in your domain as (i.e. if your domain name you use on your Storefront is you would enter

4. Click the “Use Domain” button.

5. The next screen will instruct you to create a CNAME with your registrar. Take note of your store's canonical name, you'll need this in a minute.

That’s it! Now you need to make the changes on the Homestead side:


1. Log into your account

2. Click on “Domains” on the left.

3. Scroll down to your domain and click on “Advanced DNS Editing” under your domain.


4. Click the “Edit button to the left”.

5. Scroll down to the “Stores” CNAME and delete the existing Cname record (It may look like "" but could vary) and enter your Bigcommerce temporary URL that you got in step 5 at Bigcommerce.

Note: If you aren’t given this screen but instead receive a message “Sorry, you cannot edit your advanced DNS settings for this domain here because your domain is not using Homestead nameservers,” you will need to contact your domain provider and update your CNAME record there.

6. Click “Submit”.

7. You’ll be asked to confirm the changes. Hit “Submit” again.

8.  Locate the "www" subdomain and click Edit

9.  Choose Other URL and enter ""  and click Save.

Now the domain is pointed!    

Congratulations! You have now fully launched your upgraded store!
Photo of Mike F.

Mike F., Alum

  • 184,718 Points 100k badge 2x thumb

Posted 7 years ago

  • 0
  • 40
Photo of Mike F.

Mike F., Alum

  • 184,718 Points 100k badge 2x thumb
Official Response
IMPORTANT: One task #1, Step #3, it is critical that you include the word "stores" when you are entering your domain.
Photo of Drew N

Drew N, Alum

  • 262,826 Points 100k badge 2x thumb
Official Response
There has been a little confusion concerning the pointing.  I hope this helps some.

When arriving at task 2 step 5, change only the stores points to. DO NOT change the www to the canonical URL of Bigcommerce.

If you have 2 or more domains going to the Storefront, change ONLY the CNAME on your primary domain.

Photo of Mike F.

Mike F., Alum

  • 184,718 Points 100k badge 2x thumb
Official Response
Another change that you may or may not have to make depends on if you have a regular site along with your Storefront. If you want the "www" to pull up the Store instead of the related website (or vice versa) you can change the setting shown here.

If you have both the "www" and "stores" subdomains set to "Storefront" then both subdomains will pull up the store and default to ""