How do I clear my cache and cookies in my web browser?

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There are many reasons you may have to occasionally clear the cookies and cache from your web browser. Here's a little trick that works on almost every web browser. Hold down the following keys: Ctrl+Shift+Delete and you'll get a pop-up. Be sure to select/check Browsing & Download History, Cookies, and Cache.

After you've cleared the history, then close and reopen your browser.

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Mike F., Alum

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Posted 6 years ago

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Mike F., Alum

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Official Response
Depending on your browser, you'll get a popup that looks similar to this:



Select the boxes shown, and click "clear now"
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Kathy6531

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It sticks so every time i move the cursor the photo or navigation bar or text box moves with it. Very frustrating!

This reply was created from a merged topic originally titled
How do I unstick the move icon?.
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rebelsmouse5683

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How come my website shows a different colored background when viewed in Google Chrome, than views in Mozilla Firefox (which displays my correct settings)? Can I fix that?

This reply was created from a merged topic originally titled
Website background automatically variating between Mozilla Firefox and Google Chrome.
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jones7078

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This reply was created from a merged topic originally titled
I edited my website and published but do not see the edited version.
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troisutton8297

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This reply was created from a merged topic originally titled
why are my changes on my website not showing up after I publish?.


I've changed the navigation buttons on all my pages. They show up fine while I'm editing, but when I preview or even after I publish, it still shows the old ones.
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Julianna1560

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This reply was created from a merged topic originally titled
Site Preview not allowing me to preview how my site will look....


Is there an issue with Site Preview? For the past week I made changes to my site, but am unable to Preview how it will look once it is an active website... Please advise, as this has worked prior to the last week?
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Mike F., Alum

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Your browser has cached the preview page as it thinks it's doing you a favor as it loads faster that way. You'll need to clear the cache so that it downloads the correct page.
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Carmen Mendenhall

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This reply was created from a merged topic originally titled
Website Editor.


I have done pgs 1-3. Next row down, choose page 4, choose page 5 and continue towebsite editor will not work.
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Mike F., Alum

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After you clear your cache/cookies, try it again except use the Firefox browser instead.
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weddingindelhi7505

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This reply was created from a merged topic originally titled
Thumbnail Photographs Opens up to other pictures.


I am creating a website on homestead website builder.
i just noticed a problem with thumbnail images. when i click on thumbnail images,many a times it opens to some other photographs.
http://weddingindelhi.intuitwebsites....
check on this link.

how to overcome this problem.

thanks'
Atul
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cheercfx

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This reply was created from a merged topic originally titled
Images show up correctly in sitebuilder but not in preview mode.


I'm almost ready to publish my site after working on it for longer than I care to admit. However, when I hit the preview button, half of my pictures are the default images instead of my company's images. When I return to the sitebuilder, the images are correct. I've tried reuploading the pictures, which fixed one but not the other three.

How can I fix this?
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Mike F., Alum

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First try to clear your cache and cookies. If that does not work. Try to delete the image from the page. Save the page without the image. Then click Insert > image and import the new image.

Mike
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Jill8623

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This reply was created from a merged topic originally titled
Is there a delay between the time you publish after making site changes until the site appears updated?.


I added a button to my site replacing another and published. When I go into my site the old button is still there .... I want it to be gone and the new one to appear. Is there a delay does anyone know?

Thanks!

Jill
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Mike F., Alum

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You should see the change right away. If not it's probably just your browsers  cache. Follow the steps here and it should work.

Mike
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Holly9042

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Thank you---this solved the problem of my 2nd website publishing with some of the design elements/content (background, footer) from my 1st website.
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Mike F., Alum

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Great. Let us know if you have any other questions.

If this post helps, please give a "Star" and complete this survey to rate me.

Thanks!

Mike
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Paul5114

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This reply was created from a merged topic originally titled
screen lock up and inability to use buttons.


Sirs, I am having a problem using buttons at the top of each screen including the save and publish buttons and also the top buttons in the file manager. The file manager screen locks up and I have to restart the log in prossess.
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yvette3942

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This reply was created from a merged topic originally titled
publish.


my site builder is not working how can I get a new load I can not publish when i publish more of 3 little foto's
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Laura J5134

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Mike F., Alum

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If clearing your cookies and cache doesn't fix the problem, then check your browser or security software for a pop-up blocker causing the issue.
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Janeiro2385

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This reply was created from a merged topic originally titled
website not showing preview.


would make changes to my website www.donavon cash.com . well updates are not shown in the published site
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msettles812957772

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This reply was created from a merged topic originally titled
When building my webpage pictures that are not on it appear on it when I preview the website. Why cant I see these pics when im editing?.


When I started building the web page and ried to move pics around some just disappeared! I just assumed since I couldn't see them they weren't there. But when I preview my page I see them. I go back to edit to remove them.... and there not there????
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Mike F., Alum

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If clearing your cookies and cache does not work. Try deleting the image from the page, then save the page without the pictures, and re-add the pictures, using the option under the "Insert" button, instead of the "replace' button.
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Steve0692

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Mike F., Alum

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This sounds like a memory issue on the computer. You'll want to clear your cookies and cache, close the browser, log back in and try again.

Mike.
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lfca1974

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This reply was created from a merged topic originally titled
i cannot access my website using google chrome but i can with internet explorer and others this seems to be a new problem.


When testing my placement with google i noticed that I can no longer connect to my website with google chrome but can with internet explorer. Does anyone know what the problem may be?
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stoyg7240

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This reply was created from a merged topic originally titled
trouble.


I have been building my website with no trouble, but now I opn the sitebuilder to edit it and only get blank pages. How do I return to the previous version which I had built? I can get the full version when I preview. Thanks.
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Drew N, Alum

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Log out of your account and try clearing the cache. Then try again

Drew
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PAREISHIA4675

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That happened to me, when I hitthe preview button I can see the pages I built. but when I went into site manager I didn't, so I keep refreshing and finally that worked, not sure why it was glitching but I'm not sure if that helped.
oh, You can also clear your cache by going to the top left on your computer where you see( file, edit, view, favorite,... etc)
Well click on TOOLS then go to INTERNET OPTIONS, then in your General tab find "browsing history" and hit DELETE and cache (leave everything checked) then hit DELETE and all will be cleared
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Joel6552

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This reply was created from a merged topic originally titled
Server still down or down yet again?.


I haven't been able to get on the server since 1/3/2014 in the afternoon to work on my site. When will the server be back up?
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Drew N, Alum

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Try this. There have been no outages this weekend.

Thanks

Drew
This reply was created from a merged topic originally titled
my site says underconstruction still how long does this take.


my web site has said under construction now for 2 days. how long before its all up?
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Drew N, Alum

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Try clearing your history. I am not seeing an under construction message. on your site. Unless you are referring to the image you have on the site. If that is what you are referring to then just remove it and publish again.

Thanks

Drew
i don't know how to do that
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Drew N, Alum

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Following the instructions at the top of this thread.

Drew
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Jennifer3381

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This reply was created from a merged topic originally titled
unable to change font, size and color of text.


When I highlight or select text to make changes, as soon as I click on it the curser pops back up to the top of the page. I've tried creating a new text box and it still doesnt work.
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Mike F., Alum

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Try to clear your cookies and Cache, then close the browser and try again. I see some of your loggin session were with IE7 and some with Firefox . Keep using Firefox and you will likely not have this problem. Let us know if you do.
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Aaron1983

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This reply was created from a merged topic originally titled
internet explore shows changes to my site but google chrome does'nt.


After I publish my site the changes show up when I view it on internet explorer but not google chrome. How can I get chrome to show the new published pages.
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Mike F., Alum

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Aaron1983, If the changes are showing in one browser, but not another, it's most likely a caching issue in the browser. Clear the cache, close the browser and test it again. If you are not familiar with the process follow the steps above.

Mike
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Bob0041

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Mike F., Alum

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Bob0041, The live site is currently showing a black background. If you are still having the problem try clearing the browsers cache.

Mike