How do I cancel my Homestead account?

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Is there a way that I can cancel my Homestead account without having to call in or chat with someone?
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Homestead FAQ, Employee

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Posted 6 years ago

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Homestead FAQ, Employee

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Official Response
Here are instructions to cancel your Homestead account.

  1. In the upper right corner, Click Account and choose Account Summary.




  2. At the bottom of the page, click Cancel All Services.




Hope that helps!

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marina2942

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What if you don't want to cancel "all" services but just one service?
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Mike F., Alum

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Just reply here with what it is you wish to remove, and we can take care of it from this end.

Mike
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tom7684

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I cancelled my account in November, but payment is still being taken from my bank including January (WHY)
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tom7684

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VERY DIFFICULT TO CONTACT HOMESTEAD FROM AUSTRALIA. ALL ATTEMPTS MEET NEGATIVE RESULTS. IF MY SITE HAS BEEN TAKEN DOWN, WHY AM I STILL BEING CHARGED?
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Mike F., Alum

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This account was not closed. I have now closed it for you. and am issuing a refund for the last two months.

Mike
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Joanna8497

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I have been having the same issue for over 3 months now. I called to cancel the webstore only (now Bigcommerce) but I am transferred thru intuit to homestead and then put on eternal hold! I held for 48 minutes because I'm desperate to get the billing to stop, but no one ever picked up. I want to keep my website but I just want to get rid of the online store:/ please help, they keep billing me every month and I haven't even set the store up? Could someone please let me know what I need to do. Thanks so much
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Mike F., Alum

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Just letting you know I did cancel the store.
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Joanna8497

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Thanks so much, just got the email confirmation :-) Wish I would have found you sooner! Thanks again
(Edited)
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Mike F., Alum

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You're welcome!

Mike
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Greg Vincent0119

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Hi Mike  I would like to cancel my storefront as well the one that cost around $37/Mos..... I'd like to keep the website tho... If it is possible is it okey if I could get a refund for a couple of months as well?...It's difficult contacting Homestead wanted to cancel it for months now
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Drew N, Community Manager

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You only want to cancel the Storefront Greg?

We can do that for you, but we first need to let you know that all data in the Storefront will be deleted after we close it.  If you would like to backup any data or design work for a later possible store, then check out this topic on data backup.

When you are ready to cancel, please type "Confirm delete" in this topic.

Thanks

Drew
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Randy8074

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I would like you to cancel my Simple Store don't use it any longer.  
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Mike F., Alum

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Randy8074,    We can remove it for you. Just reply here to confirm that are are ready for us to remove it. 

Mike 
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Aviesha2278

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I would like to delete my storefront and keep the website also.  
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Mike F., Alum

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Aviesha2278 ,  I see you contacted another agent, and the Storefront has indeed been removed. 
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Donna4398

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It would be nice if you all made the cancellation process easier. It would also be nice if it was possible to reach a customer service representative via phone. With that said, I cancelled an "add-on" site today. I pay an additional $2.00 per month for  this now cancelled website. I would like to make sure that I am not billed for it in the future. How do I assure that my credit card will no longer be billed for this? Thank you.
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Drew N, Community Manager

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Hi Donna4398,

This is a topic for cancelling your entire account.  Please read the topic for removing add on services.  Before you can remove the additional sites charge, you must remove the second website.  I see 2 sites still showing. You will need to log in to your Homestead account and go to the Websites manager.  From the drop down, select the site you wish to remove.  Under the Edit site button, you will see a link that says more.  Click it and you will see an option to delete the site.  Once deleted, please let me know in the topic for removing add on services and I will remove it for you.

I am sorry, but phone and online chat are currently available only Monday-Friday, but employees are here in the community 7 days a week.

Thanks

Drew
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josh4391

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I would like to cancel my account....the link to "cancel all services" doesnt work
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William9406

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would be nice if the cancel button actually worked.
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kevin0220

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I agree.  doesn't work for me either :(
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Ai7752

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I agree. doesn't work for me either.
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Sven7090

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The link to "cancel all services" doesnt work for me either.
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Sven7090

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I want to cancel my account and my site, but this stops me: "We are unable to delete your website because you have a domain name associated with it." Can you help me? 
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Ben8438

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Cancel button doesn't work for me either. Ridiculous.
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Leslie9311

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Yep- Same here!!!!!
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Sven7090

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As I wrote 3 days ago: "I want to cancel my account and my site, but this stops me: "We are unable to delete your website because you have a domain name associated with it." Can you help me? " Nothing is happening, I have paid my billes to Homestead for many years, but now I don't need the my site anymore. I have deleted all my pages. How do I close my account and get out!
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captaincameron7195

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Able to set up online, but have to wait for the call center to open to cancel.
And I was just going to cancel and start another account due to domain name needs.
But no--that little bit of a glimpse into how things work indicates to me that they do not need my business.
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bernieman84630

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how can I cancel my free trial

This reply was created from a merged topic originally titled
How can i transfer domains at any time.
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naidacoburn

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Will my account stay open until the next renew date if I cancel today?
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myla3395

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This reply was created from a merged topic originally titled
I want to terminate my contract and stop my hosting. What do I need to do?.
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best1gamer14124

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Hi everyone , i am really need to cancel my account , cause i don't have money in my credit cart , and i don't want to be charge , so can anyone plzz help me !!

This reply was created from a merged topic originally titled
How Can cancel my account in intuit website ??.
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Aubrey T

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Hi Best1Gamer -

Please check out the instructions above! Hope they help! Sorry to see you go.

Thanks,
aubrey
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Reported

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Annoying credit carts
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southwind2476

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How do I cancel the website and the credit card payments? Thank you.
Paul Morrison

This reply was created from a merged topic originally titled
I do not wish to continue with Homestead. Thank you.
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Aubrey T

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Hi Paul -

Sorry to see you go! Please check out the instructions above on how to cancel your account.

Thanks,
Aubrey
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David Marshal3106

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Will the account and payments stop instantly?
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stevehopper24084

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I have just signed up for the starter package, I had to go as far as signing up for the 30 day free trial to be able to see just what is available for that price.
What is available for that price is not suitable and I refuse to pay x4 times that price for a service that is suitable.

How do I cancel my 30 day free trial before it starts. ?

This reply was created from a merged topic originally titled
Help me OUT !.
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Aubrey T

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Hi Stevehopper -

I completely understand -- sorry to see you go!

Please check out the steps above for more info.

Thanks,
Aubrey
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tinica9830

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This reply was created from a merged topic originally titled
hello.


if i dont want to be on this site anymore how should i shut it down ?
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Tony2265

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This reply was created from a merged topic originally titled
How do I delete my website services account with intuit? I have already deleted the website itself..


I want to stop Intuit from charging me the monthly web services fee since I have deleted my website today.
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Glinda9383

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This reply was created from a merged topic originally titled
Website deletion.


How do i close my account and my website
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Alessandra2176

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If I delete my homestead account, will I be able to use my domain name in another hosting? How to do this process, please??
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humphrey7249

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This reply was created from a merged topic originally titled
I need to cancel my subscription. How do I go about doing that?.


I need to cancel my subscription and there are no tabs listed on the intuit page to let me do so.
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Jerry9211

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Bring back Intuit... Homestead email is horrible!!! Site Builder "plus" is also horrible!
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Jim Mallory

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This reply was created from a merged topic originally titled
cancel account.


How do I cancel my account? I have never used this domain.
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reaganpenn8009

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This reply was created from a merged topic originally titled
I Used the "free for a year" version of Homestead.


Hey guys! I just started a website and I used the "free for a year" version. After I'm done with my free year, can I delete my account for good and not have to pay anything? I really don't want to spend any money on this.
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goglobalgt2012

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This reply was created from a merged topic originally titled
hi, i have 2 accounts, i need to cancel one and there for only pay one, can anybody help me please! I ́m from Guatemala..


cancel one accounte
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ljoslin1313

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This reply was created from a merged topic originally titled
how to cancel.


I decided this is not for me
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Mike F., Alum

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You can follow the steps above to close the account, or if you have problems, reply her to confirm that you are ready and we'll close it for you.
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Robin1110

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I cannot cancel my account - that button will not click when I go through all of  the steps. The opt out of auto renewal clicks but then says there was an error. Seriously THIS is why I am leaving HS. 
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Ken9945

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nbcnbeldanga3416

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This reply was created from a merged topic originally titled
Need help about domain transfer and billing.


hello, i am going to transfer my domain from homestead also i have added my credit card info in the time of registration, so after transferring my domian, how to delete my account? and is there will be any charge to my credit card if i dont use homestead as i am going to traansfer it?
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Drew N, Community Manager

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If you close the account prior to the billing date there will be no charge to your card.

Thanks

Drew
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Nikita6332

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Drew will the charge be reversed????
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Drew N, Community Manager

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It looks like you got this handled.
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Douglas6441

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Please help me cancel also.  I have been trying last week to cancel online (does not work), to chat with a rep (does not work), and to call (on hold forever).
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William S

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Douglas,

Your account is closed. 
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Robin1110

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William can you please cancel my account? It does not work when I try.  Thank you
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Mark5888

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This reply was created from a merged topic originally titled
discontinuing our service with homestead.


how do we go about discontinuing the service provided by homestead? also, will we be able to receive credit since we recently upgraded as well? our webesite is Beacon Baptist Church.
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Drew N, Community Manager

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You can cancel yourself, but if you would like a prorated refund you will need to call support or open an online chat during the week.

Thanks

Drew
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abie46rossi8453

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This reply was created from a merged topic originally titled
how delete domain and account homestead?? for permanent.
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ruth4201

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Forrest6466

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Thank you.
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Drew N, Community Manager

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You're welcome. Sorry to see you go.

Drew
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magus7310917

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This reply was created from a merged topic originally titled
How To Uncreate An Account.


I created an account by mistake Now I want to UNCREATE it - I mean remove all my personal and Credit Card details from this website. Does anyone know how to do this?
Also why just repeat questions in an email - Why not email ANSWERS?
I am David magus731@yahoo.com