Is there a way that I can cancel my Homestead account without having to call in or chat with someone?
Homestead FAQ, Employee
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42,026 Points
Posted 7 years ago
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112 Points
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114 Points
This reply was created from a merged topic originally titled How do I cancel my Homestead Account?.
I need to cancel my Homestead website and its account. The buttons to do so don't seem to work right now. Perhaps I need to wait and call, but if there is another way, I'd certainly like to know about it. I only have one website with 4 pages. Thank you!
I need to cancel my Homestead website and its account. The buttons to do so don't seem to work right now. Perhaps I need to wait and call, but if there is another way, I'd certainly like to know about it. I only have one website with 4 pages. Thank you!
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172 Points
This reply was created from a merged topic originally titled I need to cancel my account but the Yes Cancel button wont work. I do NOT want t....
I need to cancel my account but the Yes Cancel button wont work. I do NOT want to pay another monthly fee.
I need to cancel my account but the Yes Cancel button wont work. I do NOT want to pay another monthly fee.
Elyzabeth , Official Rep
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34,186 Points
Hello csgoodfellow5855
I took a look at your account and I do see that you set your account to cancel. You will not be billed again.
I took a look at your account and I do see that you set your account to cancel. You will not be billed again.
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92 Points
This reply was created from a merged topic originally titled cancel my account button doesn't work.
I need to cancel my account. The whole process works until I get to the final page saying "Are you sure" etc and the "Yes, Cancel My Account" button doesn't button. The other ones work but the one I actually want to click so I can cancel does nothing.
I need to cancel my account. The whole process works until I get to the final page saying "Are you sure" etc and the "Yes, Cancel My Account" button doesn't button. The other ones work but the one I actually want to click so I can cancel does nothing.
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412 Points
This reply was created from a merged topic originally titled Cancel all services button not working.
I am trying to cancel my account by going under Account Summary. When I click on the cancel all services button, nothing happens.
I cannot wait hours on hold to support and I do not see a chat option anywhere. There really should be an easier way. Other people are having similar issues according to the forum.
I am trying to cancel my account by going under Account Summary. When I click on the cancel all services button, nothing happens.
I cannot wait hours on hold to support and I do not see a chat option anywhere. There really should be an easier way. Other people are having similar issues according to the forum.
Elyzabeth , Official Rep
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34,186 Points
Hello jennysfitlife4020
I am sorry for the trouble with the button. I can certainly help or, if you call, it will definitely not be hours before you get support. We currently have zero wait time.
Why are you looking to cancel your account?
I am sorry for the trouble with the button. I can certainly help or, if you call, it will definitely not be hours before you get support. We currently have zero wait time.
Why are you looking to cancel your account?
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412 Points
I have clients most of the day so can't sit on hold. I need to cancel because we had a new site built.
(Edited)
Elyzabeth , Official Rep
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34,186 Points
I understand. I will close the account. Any files, images, or emails saved in the account will be removed.
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412 Points
Thanks so much.
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92 Points
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82 Points
This reply was created from a merged topic originally titled I need to cancel my subscription and the final place to click does not work. Wha....
Trying to cancel my subscription, but your site will not accept to option to cancel the subscription. Please cancel this subscription.
Trying to cancel my subscription, but your site will not accept to option to cancel the subscription. Please cancel this subscription.
Elyzabeth , Official Rep
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34,186 Points
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142 Points
This reply was created from a merged topic originally titled Cancel my service....
I have tried over and over to cancel my service, but when you press the "cancel" option, nothing happens.
I have tried over and over to cancel my service, but when you press the "cancel" option, nothing happens.
Elyzabeth , Official Rep
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34,186 Points
Hello jewlryboxlady5828
I can see that your account is set to close and you will not be billed again.
I can see that your account is set to close and you will not be billed again.
I can't cancel my subscription ....... The button "Cancel" don't do anything.
Please cancel my subscription today and please reply to this post.
Thank you.
Please cancel my subscription today and please reply to this post.
Thank you.
Elyzabeth , Official Rep
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34,186 Points
We have stoppet Breeding some years ago. A shame you dont have a cheap way to have it on air.
Elyzabeth , Official Rep
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34,186 Points
Oh I see. Yes, unfortunately you are on the cheapest price for your package I've seen in a long time. Most people pay 2.5x as much for that plan these days. Even if we were to downgrade you to our lowest hosting plan, it would be more expensive than your grandfathered price. I'm sorry there isn't more we can do in regard to the pricing.
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142 Points
I need to cancel my service, but the button does not work! I have been trying this for 2 days and have used 3 different browsers.
Elyzabeth , Official Rep
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34,186 Points
If you scroll up, you'll see my reply to your previous question. Your account is set to close, you will not be billed again.
I am trying to cancel my account too and like everyone else I get a message saying I must call. The answer given is WRONG as it does not work. Can someone please resolve this issue which appears to have existed for 6 years or more?????
Elyzabeth , Official Rep
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34,186 Points
Russell,
I can see your account is set to close and you will not be billed again. Nothing needs to be done.
I can see your account is set to close and you will not be billed again. Nothing needs to be done.
I have tried canceling all services..it says Today I must call this number to cancel 800710 1998. I tried it says we are closed.
Person for whom this site built is dead and site is no longer wanted
. Please help me cancel so credit card doesn't get billed on 16th Oct.
Person for whom this site built is dead and site is no longer wanted
. Please help me cancel so credit card doesn't get billed on 16th Oct.
Elyzabeth , Official Rep
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34,186 Points
Hello Kyle,
I can see you called in regarding this. I'm glad you were able to get that taken care of.
I can see you called in regarding this. I'm glad you were able to get that taken care of.
I have the same problem as Kyle and your response doesn't help at all. After I removed the domain name and deleted my website the message came up so I called the number from Australia and got a message 'this number is not available....
Please help so I don't need to spend anymore time on what should have been a simple task. You really need a better contact option as well
Please help so I don't need to spend anymore time on what should have been a simple task. You really need a better contact option as well
Elyzabeth , Official Rep
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34,186 Points
When Kyle tried to call, it was Saturday and we were closed. He called when we were open and was able to get assistance.
I can see you have removed everything from the account, so I can close it for you.
If you need to call in the future, please be sure to put the country code since you are calling from another country. It should read 1-800-710-1998
I can see you have removed everything from the account, so I can close it for you.
If you need to call in the future, please be sure to put the country code since you are calling from another country. It should read 1-800-710-1998
I tried cancelling my account last month but was billed again. Tried to cancel it again now and it gives me this message: Cancellation Today must be done by calling Homestead Support on 1-800-710-1998
So must I call to cancel my account? Can't it be done online?
So must I call to cancel my account? Can't it be done online?
Todd H, Social Media Specialist
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20,534 Points
Hi Jacobus0262, I have closed the Homestead account and reversed the payment. I apologize for the inconvenience.
I thought I cancelled, but just got charged. My bank account is now overdrawn and I'm scrounging for change to put gas in my car to get to work tomorrow.
I followed these instructions, but at the end it says I have to call.
After so many years of being a loyal customer and recommending Homestead, I will be making damn sure that none of my business owning friends EVER use their service.
I followed these instructions, but at the end it says I have to call.
After so many years of being a loyal customer and recommending Homestead, I will be making damn sure that none of my business owning friends EVER use their service.
Elyzabeth , Official Rep
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34,186 Points
I can certainly cancel your account so there are no further charges and refund the most recent charge.
May I ask, how did you try to close the account before when you thought you cancelled?
May I ask, how did you try to close the account before when you thought you cancelled?
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200 Points
Elyzabeth I need to cancel my website but it is telling me to make a call. Why is it that hard to cancel a website??
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200 Points
I am trying to cancel my account as well but it won't let me. Can you help me telling me to call a number that is closed right now.
Elyzabeth , Official Rep
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34,186 Points
Your account is set to close before your next bill date. You will not be billed again. If you would like, I can close the account effective immediately instead of before next bill date
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182 Points
I did this, but get instructions to call. When I call, a recording says they are closed. It's 1:50 pm Pacific Time. The recording says they will reopen at 6 am Pacific Time. I want to cancel today to avoid being billed for another month. Why have an online method of cancelling if it doesn't work?
Elyzabeth , Official Rep
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34,186 Points
Hello,
I have cancelled your account and provided a refund for the 2/16 payment. You will get an email confirmations for both.
I have cancelled your account and provided a refund for the 2/16 payment. You will get an email confirmations for both.
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238 Points
I have moved to another host and need to have confirmation from Homestead that I will no longer be billed and my account is closed. I have paid for Homestead for many years and would appreciate some sort of final billing confirmation!
Elyzabeth , Official Rep
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34,862 Points
Hello,
The account has not been cancelled. If you call 1-800-710-1998, you can speak with a representative who can make sure everything you need has been moved off of the account and help you close it. You will then get an email confirmation of this change.
The account has not been cancelled. If you call 1-800-710-1998, you can speak with a representative who can make sure everything you need has been moved off of the account and help you close it. You will then get an email confirmation of this change.
Hello,
I wish to cancel this account, I've followed the instructions however it suggests I need to call to cancel. As I'm in the UK I don't really intend to ring and wait on hold. Please confirm this account is closed, thank you
I wish to cancel this account, I've followed the instructions however it suggests I need to call to cancel. As I'm in the UK I don't really intend to ring and wait on hold. Please confirm this account is closed, thank you
Elyzabeth , Official Rep
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34,700 Points
Hello,
I can see your account is set to close before your next billing cycle. You will not be charged again.
I can see your account is set to close before your next billing cycle. You will not be charged again.
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90 Points
so did i...and of course support was closed
Elyzabeth , Official Rep
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34,862 Points
Hello,
Our hours of support is Monday-Friday 6:00AM-5:00PM MST. If you call during this time, someone will be able to assist you with closing your account properly.
Our hours of support is Monday-Friday 6:00AM-5:00PM MST. If you call during this time, someone will be able to assist you with closing your account properly.
Elyzabeth , Official Rep
I can see that you successfully set your account to close, you will not be billed again.