How do I cancel my Homestead account?

accounts6743

82 Points

This reply was created from a merged topic originally titled
how can i cancel your service.

2014-06-28T16:21:05+00:00

Mike F., Alum

184,678 Points

accounts6743, This topic shows how to cancel the account. If you have any problems or questions just let us know.

Mike

jellyhost5046

122 Points

This reply was created from a merged topic originally titled
remove my credit card please.

2014-08-22T13:58:47+00:00

Drew N, Alum

262,816 Points

Here's how you can cancel the account.

Drew

2014-08-22T14:31:38+00:00

jellyhost5046

122 Points

cancel completely , because homestead took money from my creditcard automatich without my auth , so i don't feel safe

2014-08-22T14:42:51+00:00

Drew N, Alum

262,816 Points

Hi jellyhost5046,

By following the steps above it will completely close the account. You created this account on 7/20/2013, through our Google partnership. Once you entered your credit card, you were authorizing us to charge it when the appropriate time came. For this account that was 1 year.

If you follow the above instructions, there will not be another charge.

Thanks

Drew

jeffrey0264

70 Points

I would also like to cancel my "Simple Store" only, with no effect on my websites. My store is backed up. Thank you!

(Edited)

2014-09-07T23:10:33+00:00

Drew N, Alum

262,816 Points

Hi jeffrey0264,

The Simplestore is removed.

Thanks

Drew

2014-09-07T23:17:59+00:00

jeffrey0264

70 Points

Drew, That was amazingly fast! I made my request, checked my e-mail, and you had already made the change. I had to log in to see if it was really that fast. Keep up the good work!

2014-09-07T23:20:01+00:00

Drew N, Alum

262,816 Points

Haha! I am happy to help. I always do my best, but I do go home eventually(actually now) :)

Thanks

Drew

vly01087383

82 Points

This reply was created from a merged topic originally titled
I changed my mind. I want to cancel this new account.
What do I need to do to clear this account?.

I was looking for a new design and didn't see anything I want to use for a website.

I need to cancel this account and not be charged for it.

2014-10-13T21:14:32+00:00

Drew N, Alum

262,816 Points

Hello vly01087383,

You can follow these instructions.

Thanks

Drew

myfashionlili8020

80 Points

Hi . I got a domain long time ago which was free and I never used it. and now im being charged for that. I want to stop everything . I can't login I don't know how. my site liliyafashion.com. can someone help me please

2014-10-28T14:40:36+00:00

Mike F., Alum

184,678 Points

myfashionlili8020, We'll be happy to help you out. Are you just wanting to close the account down?

2014-10-28T15:16:42+00:00

myfashionlili8020

80 Points

No I want to cancel everything. I had just one domain and never used it. I did go and clicked canclel all services as you wrote before. but I want to make sure that this is only thing I need to do . Can you please make sure that I will not be charged . domain liliyafashion.com

2014-10-28T15:25:05+00:00

Drew N, Alum

262,816 Points

You can follow the instructions in this topic to close your account.

2014-11-06T02:36:54+00:00

myfashionlili8020

80 Points

Hi can somebody help me please? I did cancel my account all services which i never even used a week ago, but today my debit card was charged. Why ?? if I don't use anything and canceled.

2014-11-06T14:13:24+00:00

Mike F., Alum

184,678 Points

Hi myfashionlili8020, this account was indeed closed, but and there was no billing on it yesterday. Do you have more than one account with us? For this, you may want to give us a call and provide the credit card number which was billed to the telephone agent.

Sandra4765

112 Points

This reply was created from a merged topic originally titled How do I cancel auto renew? Thank you!.

2014-11-22T14:44:41+00:00

Drew N, Alum

262,816 Points

Hi Sandra4765,

Unfortunately, there is no way to cancel an account at a future date. When you are ready, you can follow these instructions, or you can call in at anytime.

Thanks

Drew

George4285

136 Points

This reply was created from a merged topic originally titled Why is my site not working?.

My website stopped working today. I never got any emails about this. How do I fix it?

Note: This conversation was created from a reply on: Email related change will require some of our customers to make some DNS changes.

2014-12-03T17:32:24+00:00

Drew N, Alum

262,816 Points

George4285,

If you are no longer using our services, you can follow these instructions.

Drew

Lancer9946

92 Points

This reply was created from a merged topic originally titled I transferred both of my domain names from Homestead to Wix, but I still can't de....

I transferred both of my domain names from Homestead to Wix, but I still can't delete my old website here on Homestead. Please advise what my nex step should be. Thanks- Lancer

Rashad8623

82 Points

This reply was created from a merged topic originally titled HOW DO I STOP AUTOMATIC RENEWAL PAYMENTS?.

How can I stop automatic renewal payments from being withdrawn from my checking account? I tried calling customer service to no avail. I have been on the line waiting for an hour or more , waiting for someone to take my call but no one ever answers.

2014-12-17T19:14:40+00:00

Drew N, Alum

262,816 Points

The only way is to stop services all together. This topic shows you how.

Drew

2014-12-22T17:42:52+00:00

Lancer9946

92 Points

Thank you Drew. I found that in the Homestead site and cancelled my services today.

dhenderson537978

102 Points

This reply was created from a merged topic originally titled Please, I want to cancel my subscription!.

Please take me off your site. I no longer want to do business with Homestead. As of today, DO NOT bill my Visa for anymore services. I have requested this before.

2014-12-27T18:42:28+00:00

Drew N, Alum

262,816 Points

Hi dhenderson537978,

You can cancel your account by following the instructions at the top.

Drew

Darryl8416

82 Points

This reply was created from a merged topic originally titled Cancel my website please. No one answers the phone on any numbers you have. Red....

Cancel my website please. No one answers the phone on any numbers you have. Rediculous after holding so long

Deborah8367

82 Points

This reply was created from a merged topic originally titled Cancel EIG Homestead ACCOUNT.

Can you canel EIG homestead account? You are charging my card and there is no way to cancel this - I been trying for week. I have contact my credit card company.

themieleman, Champion

66,214 Points

Logon to Homestead > select Account (top right corner) > select Account Summary > skroll to the bottom of the page an select "cancel all services".

Beth4413

92 Points

This reply was created from a merged topic originally titled Owner.

I would like to cancel my website

themieleman, Champion

66,214 Points

Logon to Homestead > select Account (top right corner) > select Account Summary > skroll to the bottom of the page an select "cancel all services".

Jai2208

92 Points

This reply was created from a merged topic originally titled How do I discontinue my website? I am dissolving my business and no longer need m....

How do I discontinue my website? I am dissolving my business and no longer need my website

2015-02-12T19:45:16+00:00

18,878 Points

Please follow these instructions to cancel.

2015-02-12T20:58:46+00:00

Jai2208

92 Points

Thank you!

2015-02-13T15:32:34+00:00

Beth4413

92 Points

This reply above is not from me! I can't access your answer but I cancelled website via phone 2 weeks ago!

2015-02-13T15:34:51+00:00

Drew N, Alum

262,816 Points

Beth4413,

Your account is closed.

Dolanklan46335

82 Points

This reply was created from a merged topic originally titled I would like to cancel my website...I can not get anyone to answer the phone... ....

Need to cancel my website please

2015-02-25T22:11:14+00:00

18,878 Points

Hello,

Please see the article above for how to cancel the account from logging into Homestead. If you are unable to do so, let me know and I can cancel it for you.

faisalt2701

82 Points

This reply was created from a merged topic originally titled Account Cancellation.

I want to Cancel my account, what shall I do ? how can I do it?

Bob2536

508 Points

This reply was created from a merged topic originally titled Auto Renewal.

I'm switching to GoDaddy and don't want my account to auto renew. How do I make sure it doesn't?

themieleman, Champion

66,214 Points

Logon and use your account manager (upper right corner of the page) to "cancel all services."

David4119

82 Points

This reply was created from a merged topic originally titled suspend payments.

I want to discontinue payments for the web site I have been paying for, but am not ready to delete the site yet. How can I do this?

2015-05-20T17:34:57+00:00

18,878 Points

You can cancel your services by calling us or online as shown in the article above.

2015-05-20T17:52:37+00:00

themieleman, Champion

66,214 Points

What "article above" are you referring to? "Above where"? Can you include the article in your text instead of giving use directions to somewhere?

2015-05-20T17:55:00+00:00

Drew N, Alum

262,816 Points

The official response at the top of the page is what he is referring to.

2015-05-28T21:34:23+00:00

322 Points

What is the procedure to change an account from a Website Gold Plus package to domain hosting only? Can this change be made online under the "Cancel All Services" link? - Just curious, not making any decisions yet. Thanks!

2015-05-28T21:35:42+00:00

themieleman, Champion

66,214 Points

Do you want to cancel all services?

2015-05-28T21:40:33+00:00

322 Points

If I decide to change website hosting companies, I would want to cancel all Homestead services except for domain hosting. I'm only using website services and domain hosting now. I've actually already given up on email services and pointed my MX records quite some time ago to Zoho. Homestead email was horrific

2015-05-28T21:55:30+00:00

18,878 Points

We would have to make the change on our side. It would require a number of changes to the account including removing all files off the site.

2015-05-28T21:59:18+00:00

322 Points

Thanks William. If I decide to proceed at some point in the future, what would be the best way to reach Support staff who could assist with the change? Call? Email?

2015-05-28T22:03:29+00:00

18,878 Points

Do not have email correspondence, so either posting here in the community or by phone.

2015-05-28T22:11:55+00:00

themieleman, Champion

66,214 Points

800-710-1998 customer service

2015-05-29T13:08:49+00:00

322 Points

Thanks everyone! Very helpful!

Roxanne0905

112 Points

This reply was created from a merged topic originally titled Need to end services on next pay date.

I would like to cancel my website on the next payment due date I thank you for the many years of excellent service and am sorry to end my time with you as have been a member for something like 14 years or more but no longer require the service.

2015-05-30T18:20:40+00:00

Drew N, Alum

262,816 Points

We're sorry to see you go, but if you don't need it, you don't need it. Follow these instructions at the top of the page when you are ready. The account will close immediately.

themieleman, Champion

66,214 Points

When you logon, there's an "Account" reference in the upper right corner of the page>select Account Summary>scroll to the bottom of the page and select cancel all services.