How do I cancel my Homestead account?

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Here are instructions to cancel your Homestead account.

  1. In the upper right corner, Click Account and choose Account Summary.




  2. At the bottom of the page, click Cancel All Services.




Hope that helps!
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Posted 7 years ago

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Julia8555

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This reply was created from a merged topic originally titled I want to cancel my account but it will not allow me to click on the final yes bu....
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Elyzabeth , Official Rep

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Hello Julia8555
I can see that you have successfully set your account to close and you will not be billed again.
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Bruce2335

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This reply was created from a merged topic originally titled Cannot cancel account.

The cancel account button does not work.   How else can I cancel my account?  I am retiring.
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Elyzabeth , Official Rep

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Bruce2335
I can definitely help with this. I just want to make sure you are ok with the domain not renewing and that you've saved any pictures you want to keep before I close the account?
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rick3436

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This reply was created from a merged topic originally titled Canceling account-Button option not owrking.

I am trying to cancel my account.  I have deleted the domain and deleted the website, however, when I proceed to cancel all services, the confirmation button to "Yes, cancel my account" doesn't work.  The other two buttons (to keep the account) work but the cancel button doesn't.  Please cancel my account. 
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Elyzabeth , Official Rep

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Hey rick3436
I can see that your account is set to close. You will not be billed again.
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DANIEL9835

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This reply was created from a merged topic originally titled Having trouble canceling my account - the button doesn't seem to work. Thank you....
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Elyzabeth , Official Rep

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Hello DANIEL9835

I can see that you have successfully set your account to close and you will not be billed again.
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hoggsi3876

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This reply was created from a merged topic originally titled cant cancel.

hi the account/account summary/cancel all serv is not working
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Elyzabeth , Official Rep

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Hello hoggsi3876
Your account is set to close and you will not be charged again.
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russell1743

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I want to cancel serice before my autorenewal, the button that says cancel all services leads to a button that does not work, please cancel my service now~!~~


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Elyzabeth , Official Rep

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Hello russell1743
I can see you called in to get this taken care of.
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Rose9645

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This reply was created from a merged topic originally titled Trying to cancel our account. "Yes. Cancel My Account" button is non-responsive.....

Verification of Account cancellation needed.
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Elyzabeth , Official Rep

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Hello Rose9645

I can definitely see that your account is set to close. You will not be billed again.
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velajaviera5080

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I can ́t cancel my account because the button is not working even though I tried many times. Please help
(Edited)
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Elyzabeth , Official Rep

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Hello velajaviera5080

I can see that your account is set to close and you won't be billed again.
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hoggsi3876

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This reply was created from a merged topic originally titled cancel.

cant cancel ;-( can any one cancel for me please?
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Elyzabeth , Official Rep

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Hello hoggsi3876

I can see that your account is set to close, you won't be charged again.
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Peter9637

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This reply was created from a merged topic originally titled can't cancel my account.

trying to cancel my account but the cancel account button is not working
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Elyzabeth , Official Rep

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I can see that your account is set to close. You won't be billed again.
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usamotorok9317

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This reply was created from a merged topic originally titled Cancel account.

The cancel account button does not work.   How else can I cancel my account?
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Elyzabeth , Official Rep

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Hello usamotorok9317


I can see that your account is set to close, you will not be billed again.
(Edited)
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Sadie0284

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This reply was created from a merged topic originally titled I want to cancel all services but the button won't let me click close. Who do I ....

Trying to cancel
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Elyzabeth , Official Rep

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Hey

I apologize for the trouble with the cancel button. We do have a ticket to fix it. In the meantime, I can help you. What is the reason you are looking to cancel?
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Sharon7975

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This reply was created from a merged topic originally titled cancel my account.

Cant Cancel account. The button is not working! Not resolved!
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Elyzabeth , Official Rep

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Hello Sharon7975

I can see that the account is set to close and you will not be billed again.
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Becky2266

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This reply was created from a merged topic originally titled Please cancel my account.

Hello, the button that cancels my account is not working. please cancel my account today. DO NOT charge my card on 8/23/18. I have been trying to cancel the account for a few days. it keeps saying try later.
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Elyzabeth , Official Rep

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Hello Becky2266
I can see your account is set to close and you will not be billed again.
This reply was created from a merged topic originally titled cancel service.

The final "Yes cancel my account" button is not working. I see others had this problem and have stated it is fixed but I can not get the system to accept my request. 
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Elyzabeth , Official Rep

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Hey

I apologize for the trouble with the cancel button. We do have a ticket to fix it. In the meantime, I can help you. What is the reason you are looking to cancel?
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Judy1429

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This reply was created from a merged topic originally titled closing our business web site.

I need to close our business web site because we sold our business, but would like to keep for future use if possible
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Elyzabeth , Official Rep

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Hi Judy
I can definitely help close your account. When you say, keel for future use, do you mean you might want to reopen the account at some point? If we close it, we typically don't delete sites right away, so you should be able to come back even 6 months later and reactivate, we just can't guarantee it will still be there. Also, the domain will expire if it comes up for renewal while your account is closed. If that all is ok with you, I can definitely close your account.
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MUWSC5135

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This reply was created from a merged topic originally titled Cancel Account.

We are having the same issue.  Please help us cancel our account as well.  It would seem that the cancellation button doesn't work on purpose.
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Elyzabeth , Official Rep

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Hello MUWSC5135

I can see you actually have set your account to cancel. You will not be billed again.
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Robert1058

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This reply was created from a merged topic originally titled Cancel button doesn't work. How do I cancel my account?.

Cancel button on your site doesn't work
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Elyzabeth , Official Rep

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Hello Robert1058

I can see your account is set to be cancelled and you won't be billed again.
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Spencer2281

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This reply was created from a merged topic originally titled Please cancel all services..

Please cancel all services. It's a silly game to provide a cancel button that does not work. This type of thing makes me certain it is the right decision to cancel all services with Homestead.
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Elyzabeth , Official Rep

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Hello Spencer2281

I'm sorry for the frustration with that. We have a ticket to fix this, it just hasn't been resolved quite yet.

I can certainly help you cancel your site. What is the reason you are looking to cancel?
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drjmbrd0111

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This reply was created from a merged topic originally titled CANCEL ACCOUNT.

If my account is not cancelled before the next billing cycle, you will be hearing from my attorney. I've attempted to cancel this for 2 weeks.
Your customer service is abhorrent.
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Elyzabeth , Official Rep

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Hello drjmbrd0111

I can see that your account is set to close before the next billing cycle. You will not be billed again.
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Bricen6265

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This reply was created from a merged topic originally titled Unable to cancel account.

I am trying to cancel my account, but am running into the same issue reported by others....the button to cancel does NOT work. Will someone at Homestead please fix this or assist?  I would like my account cancelled before the next billing cycle.  Thank you.
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Elyzabeth , Official Rep

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Hello Bricen6265

I can see that you set your account to close and you will not be billed again.
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HELEN3206

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This reply was created from a merged topic originally titled cancel my website.
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Elyzabeth , Official Rep

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Hello Helen, your account has been closed.
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Dustin7905

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I am having the same problem! I want to cancel my account today
(Edited)
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Elyzabeth , Official Rep

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Hello there. I can see that your account is set to close and you will not be billed again.
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Lori6601

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This reply was created from a merged topic originally titled cancel my account button won't work.

Please cancel my account effective immediately. The cancel button does not work. Thank you.
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Elyzabeth , Official Rep

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Hello Lori6601

I can see that your account is set to close and you won't be charged again. Nothing else needs to be done.
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Rated

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I've followed the instructions above to cancel but the cancellation button does not work (I've tried multiple computers and multiple browsers). My renewal is due tomorrow but I wish to cancel my account (and I'd also like my credit card info deleted from your servers as well - which I believe is my right under GDPR). Please can you cancel all my services?

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