How do I backup the data in my store?

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This is an important topic, please read carefully. Neither Homestead, nor Bigcommerce maintain a backup of your data or your template files. Responsibility for data backup rests solely with the end user. For data security we strongly recommend that you decide on a regular backup schedule, depending on your needs, and follow these instructions to secure your data. Neither Homestead nor Bigcommerce can be held liable for lost data. For more information feel free to review Homestead's Terms of Service

What We'll Cover



Export Orders
1. Select Orders then Export Orders.

1510-orders-export.png

2. Choose the Default template, then select Continue.

1510-orders-template.png

1510-continue.png

3. A window will appear. Select Export my orders to a CSV file.

1510-orders-export-csv.png

4. A status bar will move across the screen. When it finishes, select Download my Orders file.

1510-orders-download.png

5. Save the file to your computer.

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Export Products
1. Select Products then Export Products.

1510-products-export.png

2. Choose the Bulk Edit template, then select Continue.

1510-products-template.png

1510-continue.png

3. A window will appear. Select Export my products to a CSV file.

1510-products-export-csv.png

4. A status bar will move across the screen. When it finishes, select Download my Products file.

1510-products-download.png

5. Save the file to your computer.

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Export Customers
1. Select Customers then Export Customers.

1510-customers-export.png

2. Choose the Bulk Edit template, then select Continue.

1510-customers-template.png

1510-continue.png

3. A window will appear. Select Export my customers to a CSV file.

1510-customers-export-csv.png

4. A status bar will move across the screen. When it finishes, select Download my Customers file.

1510-customers-download.png

5. Save the file to your computer.

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Export Template Files
1. Select Design in your Control Panel.

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2. Click Download Template Files.

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3. Save the template.zip folder to your computer.

Rename the file from template.zip to the storename-(date).zip to recognize the backup later

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Download Product Images
1. Connect to your store using WebDAV.

2. Once connected, download the Product_Images folder. This is typically no more than a drag-and-drop procedure.

You may consider copying the other folders from WebDAV to your computer as well, these may contain extra files you've uploaded.

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Drew N, Community Manager

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Posted 5 years ago

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