How do I add Zopim live chat to my site?

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Some Storefront owners might like to have a Live Chat available for the store.  Keep in mind that when turned on, you will need to be able to monitor it. Here are directions for a Zompim chat widget.

Locating the Chat Widget on Zopim

1. Log in to your Zopim dashboard.

2. Click on Widget under Settings in the left-hand navigation panel.

The Widget link under Settings

3. Copy the code under Embed the New Chat WidgetIf you plan to change the appearance first, you can do so by clicking the Appearance button at the top of this page.

The new chat widget script listed under widget customization

Adding the widget to Bigcommerce

1. In your Bigcommerce control panel, go to Setup & Tools › Integrations › Live chat.

2. Check the box next to Other Third Party Live Chat Service, then click Save.

The Other Third Party Live Chat Service box checked

3. Click on the Other Third Party Live Chat Service tab at the top of the page.

The Other Third Party Live Chat Service tab

4. Paste the widget code from Zopim into the box labeled Live Chat Code.

Live chat code box containing the Zopim widget

5. Change Chat Box Location to At the top of the page.

Chat box location is set to At the top of the page

6. Save your changes.

Checking the widget

1. Back in the Zopim dashboard, enter your store's URL in the URL box.

Store URL entered in the URL box

2. Click the Check button.

Check button next to URL box

3. If your widget was correctly installed, you will see a success message. Otherwise, make sure that you have followed all of the steps above and try again.

Success message in Zopim

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Posted 6 years ago

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