How do I access or check my Homestead email?

Noreen5785

144 Points

This reply was created from a merged topic originally titled
how do I access my e-mails.

I have to read my e-mails, how do I access my e-mails?

Xavier8206

186 Points

This reply was created from a merged topic originally titled
Email.

Im VERY upset. I have been with homestead 3 years and I am not able to access my email account. Did they change email servers? What is the new link?

2014-05-17T04:08:13+00:00

Mike F., Alum

184,438 Points

Xavier8206
,

There are several ways to access your email. You can use whichever method is the most convenient. Follow the steps in this thread. If you still have problems let us know which method you are using.

Mike

2015-04-05T12:09:10+00:00

nancy3757

80 Points

The email link in the left hand side tool bar is not an option to click. How do I create a group email?

2015-04-05T12:14:12+00:00

Drew N, Community Manager

261,082 Points

Hi nancy3757,

The basic account does not include email. It is an add on. Each address is $1/month. We would need to add those for you to see the email tab. You can add email under the Add on services tab, and then customize my website, or we can do so for you. Just let us know how many you need.

2015-04-05T12:53:30+00:00

nancy3757

80 Points

I don't think I asked the question properly. Let's try again. I'm organizing a run and using a form to have people register. I would like their email to send them a reminder closer to the run. There are probably 400 runners. Is there a way to do this, aside from cutting and pasting 400 times? Thanks, Nancy

2015-04-05T13:00:26+00:00

Drew N, Community Manager

261,082 Points

Probably the easiest thing to do would be to use an email marketing program. You create a sign up form to place on your site. When the runners sign up it will automatically place them on the distribution list. When you are ready you can simply build the email and send it to the list.

With the Homestead form, you will need to add each runner to a distribution list manually. You would also need to have at least 2 lists, as we place sending limits to help avoid being marked as spam. Emailbrain and Mailchimp are a couple of good ones.

2015-04-05T14:10:02+00:00

nancy3757

80 Points

Thanks, where is the option to use the email marketing program when I log into my account?

2015-04-05T14:14:08+00:00

Drew N, Community Manager

261,082 Points

These are 3rd party programs. Homestead doesn't have an email marketing program. You would sign up separately for this service.

212 Points

This reply was created from a merged topic originally titled
email nightmare.

I can't access my homestead email from my default program, Windows Live mail, which has worked for the last couple of years. Live chat was useless, time suck with no resolution. I can't even access my email from webmail (live chat could but that didn't help me) the homestead email is available on my phone but I am usually being sent large documents that I need to print...

2014-05-20T15:03:16+00:00

Mike F., Alum

184,438 Points

Hi Sydney6193, There are three ways to access the Webmail. See instructions above. Let me know which option you are using and what problems or error codes you are getting. Before we look at the third party email client we need to be 100% sure that you can log into the Webmail first.

Mike

2014-05-21T00:15:48+00:00

212 Points

The connection has timed out

The server at emailmg.homestead.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
- this is what happens when I try to log in thru www.homestead.com it might work but usually "times out". the open x-change server took about 30 minutes to load and i can't get in if I'm already logged into my homestead account. What's really frustrating is - sometimes the email works - but mostly not.

2014-05-21T12:46:49+00:00

212 Points

still not working - can't log in thru webmail and this is the message I get thru Windows Live Mail:

Unable to send or receive messages for the Hugotree (info) account. A time-out occurred while communicating with the server.

Server: 'pop.homestead.com'

Windows Live Mail Error ID: 0x800CCC19

Protocol: POP3

Port: 110

Secure(SSL): No

Really!! e-mail is pretty important ...

2014-05-21T12:49:02+00:00

212 Points

https://emailmg.homestead.com gives me the response: web page not available

2014-05-21T15:41:40+00:00

Mike F., Alum

184,438 Points

Hi Sydney6193, We tested this account from our end and we are able to log in just fine. From what you are describing above, it sounds like there is something on your system blocking you from logging in, probably security software. There are a few things to try. Try logging in with a different web browser, a different computer. Also, try temporarily turning off your security software (virus scan/firewall).

Mike

2014-05-21T18:06:10+00:00

212 Points

I turned off Norton, my antivirus, used Firefox and Explorer - no go:
this was the last message I received:

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.

Because I'm probably not going to operate w/out security software and suddenly my system isn't compatible with homestead, I'm basically out of luck?

2014-05-21T18:20:51+00:00

Mike F., Alum

184,438 Points

If you tested it with Norton turned off and it still won't let you log in, then there's probably something else wrong. We would never recommend that you operate without security software. That was of course meant to be a short term troubleshooting step. What browser and version are you using? did you try other browsers as mentioned above? There's a chance that it could be something network related to. Are you using a laptop or desktop computer? If it's a laptop can you try to logging in while connected to a different network and see if you still have the problem?

Mike

(Edited)

2014-05-21T18:34:28+00:00

212 Points

I usually use Firefox: I can't figure out how to find a version
or Chrome:Version 35.0.1916.114 m
I work from a desktop using a T-Mobile hotspot (only fast internet available here)
My android/T-Mobile phone has homestead e-mail set up and there seems to be no problem.
I am forwarding those emails to my personal email to work.
I haven't changed anything lately - a few months ago when homestead changed the email something I had to reset the POP - I had live support that walked me thru that and it worked OK - couldn't sync w/my phone after that. So I could see all the e-mails from either place but could only delete from the computer/PC. Yesterday I did log in once and was able to clear out all the old emails and empty the trash folder.

2014-05-21T19:03:34+00:00

Mike F., Alum

184,438 Points

Firefox or Chome should be fine. This is starting to sound like more of a network problem. This sometimes happens with various wireless (wifi, hotspot, satellite, etc) connections. Have you ever done an internet line quality/speed test? A fast connection is not necessarily a quality connection, also upload and downloads speeds often vary dramatically. If there's not a good connection (up and down) , it may have problems authenticating.

Here is one free site you can use. You may want to test it multiple times from various locations and keep track of the results (packet loss, latency, jitter).
http://freeola.com/line-test/

Or, if you contact your ISP they will probably have a test that you can run also.

Mike

2014-05-22T13:08:28+00:00

212 Points

I called into support and two hours later that was his conclusion too. funny thing - I use T-mobile (only option besides dialup and Hughesnet) for both my hotspot and cell phone. The email works just fine on my phone. I can log into my webmail from my phone (I do get a message saying the security certificate for Homestead is bad) so I'll call T-mobile...wish me luck.

Angela8861

184 Points

This reply was created from a merged topic originally titled
Why can't I log into my email? Please answer here, I can't see my email ANYWHERE!.

2014-06-05T17:45:55+00:00

Mike F., Alum

184,438 Points

Angela8861,

If the steps above do not work, let us know where you are running into problems or any error messages you may be getting.

Mike

Rita9807

256 Points

This reply was created from a merged topic originally titled
cannot receive emails, but can send..

I currently have 2 issues, cannot receive emails, but can send. Also having difficulty logging into account from a friends computer. Sometimes it works but most time s it does not. rita@ritasbackyard.com

2014-06-12T14:44:26+00:00

Mike F., Alum

184,438 Points

Rita9807, this thread shows the various sites and ways to access your email. I you are using one of these and it's not working, let us know specifically where you are running into problems or any errors that you are getting. As far as not receiving email, I answered that question on another post but you have a forwarding address set up sending the email to a gmail account.

Mike

Lee6383

82 Points

This reply was created from a merged topic originally titled how can i see emails through this site.

2015-02-25T19:43:47+00:00

William S

18,878 Points

Please see the article above to access your Homestead email.

Katrina6110

102 Points

This reply was created from a merged topic originally titled How do I check email.

2015-04-16T17:07:51+00:00

William S

18,878 Points

Please see the article above to access your Homestead email.

annette9124

114 Points

This reply was created from a merged topic originally titled How do I open my email account? I do not know how to use your site. I am logged....

I have never used your site before and need to check my email account.