How can reply to customers emails when they submit a form request? The "reply" just "replies" to itsef!!!

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Hi. How can I automatically reply to email addresses that customers provide in the "Contact Us" and “Request a Quote” boxes? Customers enter their email, but when I hit reply the email I send out goes to this address: formsubmission@homesteadsupport.com and not the customer’s email address.
So annoying!!! Didn't even realize it was doing this for months!
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Amy3362

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Posted 7 years ago

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Drew N, Alum

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This is a limitation in all forms. The sender is an automated script. You can't reply to a form submission. You have to create a new message and use the email that was submitted with the form. A form should always be set to require the customer to submit an email address.

Thank you

Drew N