Important: Before you start to use Social Shop 2, you must have already created a business page under your personal account on Facebook.
Installing Social Shop
1. Click on this Bigcommerce Socialshop Application link.
2. Click Add Socialshop to My Page.
3. Click on Choose Facebook Pages and select your store from the drop-down. Click Add Page Tab when finished..
4. Enter your store URL in the provided area. Click Save Settings.
5. You will see a pop-up informing you that the settings have been saved. Click the word "here" to see your SocialShop page.
NOTE: If you have not installed your own SSL you will notice the URL will change to a 'store-' URL.
To change your URL later, open your store's page and click on the Social Shop icon. You will be invited to change the settings. To uninstall SocialShop, check out this article.
SocialShop Banner
You are provided with a default promotional banner on your SocialShop page. You can upload your own from the Bigcommerce Control Panel.
1. Click on Marketing › Sell on Facebook.
2. Next, to Upload New Facebook Banner, select a file from your computer. Save to initiate the upload.
Installing Social Shop
1. Click on this Bigcommerce Socialshop Application link.
2. Click Add Socialshop to My Page.
3. Click on Choose Facebook Pages and select your store from the drop-down. Click Add Page Tab when finished..
4. Enter your store URL in the provided area. Click Save Settings.
5. You will see a pop-up informing you that the settings have been saved. Click the word "here" to see your SocialShop page.
NOTE: If you have not installed your own SSL you will notice the URL will change to a 'store-' URL.
To change your URL later, open your store's page and click on the Social Shop icon. You will be invited to change the settings. To uninstall SocialShop, check out this article.
SocialShop Banner
You are provided with a default promotional banner on your SocialShop page. You can upload your own from the Bigcommerce Control Panel.
1. Click on Marketing › Sell on Facebook.
2. Next, to Upload New Facebook Banner, select a file from your computer. Save to initiate the upload.
Mike F., Alum
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183,918 Points
Posted 5 years ago
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788 Points
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788 Points
I was able to view the store as it should look. Now I am having an issue with not being able to complete the checkout process. I get the same error message when I chose any of the three options (guest, register, or returning). Any thoughts on this? It doesn't seem like a security setting to be, but maybe it is. Or is it a Facebook issue? I attached a screen view. 
Mike F., Alum
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183,918 Points
Can you successfully checkout on the main site? If the main site works ok, but the Facebook checkout does not, then I'll probably need to escalate this to the techs at Bigcommerce.
Mike
Mike
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788 Points
Yes, the checkout on the main site works. I did get the same error message as above, but I checked my setting to make sure that guest checkout is allowed, and saved the settings again. That seemed to have taken care of the issue on the main site, but still no luck with checking out on Facebook.
Mike F., Alum
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183,918 Points
OK great. Can you please share your Facebook URL?
I'll take a look at it and try to reproduce the error so I have more information.
I'll take a look at it and try to reproduce the error so I have more information.
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788 Points
Mike F., Alum
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183,918 Points
Can you tell me exactly what step your do that produces that error? It seems to work on on this end. Also, are you checking out as a Guest, or returning customer?
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788 Points
I click on the Shop icon (then click "show all content" on the bottom of my IE browser), chose a random product to add to cart, then click checkout. I get the error message for guest, returning, and register a new account. So maybe it is an issue with security settings still??
Mike F., Alum
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183,918 Points
OK.. I was able to reproduce the error, and have escalated this to our partners at Bigcommerce. I'll be in touch as as soon has I have more information.
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788 Points
Great. Thank you!
Mike F., Alum
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183,918 Points
farmhousefurnishings4554, Thanks for your patience. I just received confirmation from Bigcommerce that the issue you are having is actually server related and is not something you or I can fix. They have already escalated this problem at their company and are hoping to have it resolved before too long. Unfortunately they could not give an ETA at this time.
Mike
Mike
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788 Points
Thanks for the update.
Mike F., Alum
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183,918 Points
You're welcome
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788 Points
Hi Mike,
I know you said you would let me know if you have any new information, but I just can't help to ask anyway. It sure would be nice to have the Facebook Store up and running this holiday season!
Andrea
I know you said you would let me know if you have any new information, but I just can't help to ask anyway. It sure would be nice to have the Facebook Store up and running this holiday season!
Andrea
Mike F., Alum
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183,918 Points
I just sent a request to see if they have an ETA yet. I'll try to find out.
Mike
Mike
Mike F., Alum
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183,918 Points
They still do not have an ETA. Sorry, I understand that would be a nice feature to have right now.
Mike
Mike
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788 Points
Too bad! Thanks for checking.
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1,452 Points
I'm trying to set up SocialShop2 on my Facebook page but when I get to the place where I enter my store's URL, I get the following message:
"You need to be running a store version of at least 7.2.0 to enable SocialShop 2.
To use SocialShop 1 click here."
The problem is, when I try to click on "click here" nothing happens, the link does not work. What do I need to do?
Marcy
"You need to be running a store version of at least 7.2.0 to enable SocialShop 2.
To use SocialShop 1 click here."
The problem is, when I try to click on "click here" nothing happens, the link does not work. What do I need to do?
Marcy
Drew N, Community Manager
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247,834 Points
I am checking on this. You should be able to use it. We have set it up before.
Drew
Drew
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1,452 Points
Thank you. On another note, since I was trying to set up SocialShop I cannot get into my admin panel in BigCommerce now,. It says "That URL doesn't seem to point to a Bigcommerce store". The url is supposed to be http://springcreekrusticoutfitters.my...
Drew N, Community Manager
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247,834 Points
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1,452 Points
It says my login credentials are incorrect...
Drew N, Community Manager
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247,834 Points
You should be using admin as the user name and whatever password you created. If you don't remember it hit the forgot password.
Drew
Drew
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1,452 Points
Tried that and it's still not working...
Drew N, Community Manager
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247,834 Points
The forgot password doesn't work?
Drew N, Community Manager
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247,834 Points
Look in the junk folder. You should be checking customerservice@springcreekrusticoutf...
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1,452 Points
Yes, it works. But when I go back to the login page and type in my credentials it still says they are incorrect. I'm using "admin" as my username and the new password.
Drew N, Community Manager
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248,180 Points
And this is the screen where you are hitting forgot password and trying to log in to the store?
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1,452 Points
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1,452 Points
Hi Drew, looks like my FB store has been set up. Thanks guys for getting that fixed! One question though, I can't seem to find the file (I've looked everywhere) that contains the image for the fb banner which should be located here:
I want to add my own fb banner, can this be done?
I want to add my own fb banner, can this be done?
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1,452 Points
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186 Points
Mike F., Alum
You may need to include screenshots of where you are stuck at or call us direct.
mike
farmhousefurnishings4554
Mike F., Alum
Mike