How can I refund a credit card transaction?

  • 0
  • 1
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

A customer recently purchased a product from me, but emailed me asking to cancel the order. How can I cancel the order and refund the credit card transaction?
Photo of Homestead FAQ

Homestead FAQ, Employee

  • 42,266 Points 20k badge 2x thumb

Posted 7 years ago

  • 0
  • 1
Photo of Homestead FAQ

Homestead FAQ, Employee

  • 42,266 Points 20k badge 2x thumb
It depends on the type of E-commerce package you have. Here's how to refund a credit card transaction specific to the type of account you use.

SimpleStore or Payment Button using Intuit Merchant Services

  1. Login to Intuit Merchant Service Center


  2. Click Transactions under Activity & Reports.


  3. Find the transaction you want to refund.


  4. Click the Trans ID link to open up the processed order.


  5. Click Reverse (Void/Credit).




  6. Confirm the information and click Submit to process the refund.


---------
Storefront

  1. Click Order from the left navigation menu and select Completed Orders from the drop-down menu.


  2. Find the order you want to refund.


  3. Click the Ship Date of the order you want to refund.


  4. Click Delete Invoice.




  5. Click Yes to confirm.

Hope this helps!

Did this answer help? If so, please mark 'good answer' below for other people to find this post. Also like us on Facebook and Twitter to learn more about how to grow your business.
Photo of Demarius8169

Demarius8169

  • 60 Points
Very Helpful..!!!

This conversation is no longer open for comments or replies.