How can I configure free shipping?

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Free Shipping by destination
Use this method if you want to:


  • apply only to orders within the specified shipping areas

  • limit free shipping to orders over $X

  • offer free shipping as well as other shipping options (e.g. expedited shipping)


1. Go to Setup & Tools › Set up your store › Shipping.

2. Click Edit next to the shipping area you want free shipping available in. If you have not yet set up the areas you are shipping to, see this guide.

Edit button next to a shipping zone

3. Toggle on the switch to the right of Free shipping.

Free shipping toggle turned off

4. There will be a Free Shipping Options pop-up.


  • If you want to limit free shipping to orders over a certain amount, check Limit to order over $X and change to your preferred amount.

  • If you want to exclude products with fixed price shipping, check the box next to that option.


Free shipping options pop-up

5. Click Save in the pop-up, then Done.

6. Your Free Shipping method is now up and active. If you need to disable it, simply Toggle off the switch.

Free Shipping method with the toggle switch turned on


Depending on your needs, you might consider a Flat Rate per Order, Ship by Order Total, or Ship by Weight method with $0 instead. These let you change the display name (e.g. "Local Pick-Up"), specify costs for orders that don't meet the order total for free shipping, or base shipping prices on the order weight instead.



The methods listed below will only work if the customer is ordering from a destination that has been enabled in the Shipping section. That destination must also have a functional shipping method (e.g. flat rate, FedEx) in addition to the free shipping options below, or the customer will receive an error at checkout.



Free shipping with a discount rule
Use this method if you want to:


  • offer free shipping internationally

  • limit free shipping to orders over $X

  • offer free shipping as well as other shipping options (e.g. expedited shipping)

  • display a dynamic "Spend $X more and get free shipping" message to customers*


* Not all templates support this feature.

1. Go to Marketing › View Discount Rules.

2. Click Create Discount Rule.

Create a Discount Rule button

3. Type your Rule Name. For example, Free Shipping over $50.

4. For Choose a Rule Type, choose Free shipping on orders over $X.

5. Type in the order amount at which free shipping should be offered. E.g. 50 for free shipping over $50.

The Rule name rule type and order amount fields on the discount rule setup page

6. Scroll down to Free Shipping Discount Rules Options. Alter your free shipping message if desired.

7. Select at least one message location.

8. Save your changes.

Save your settings

Free shipping by coupon
Use this method if you want to:


  • require customers to enter a coupon code to get free shipping

  • limit free shipping to orders over $X

  • limit free shipping to certain locations

  • limit free shipping to certain shipping methods e.g. Fedex, Ship by Weight

  • limit free shipping to certain products or categories


1. Go to Marketing › View Coupon Codes.

2. Click Create a Coupon Code.

Create a Coupon Code button

3. Change the Coupon Code if desired. This is what the customer types in at checkout.

4. Enter a Coupon Name. This is for your reference only.

5. For Discount type, choose Free shipping.

The Coupon Code Coupon Name and Discount Type fields filled out for free shipping

6. The following settings are optional:


  • Minimum purchase for the coupon to take effect

  • Limit the total number of times the coupon code is used

  • Limit the number of uses per customer

  • Expiry date after which the coupon code is disabled automatically


The additional coupon settings

7. To limit the coupon to only apply to certain products or categories, scroll down and select which produts or categories you wish it to apply to.

Categoryproduct section of coupon set up page


Clicking a category will only enable the coupon for that category, not for its subcategories. Click the plus (+) to expand a category and select its subcategories as well.


For product, choose the second radio button and select add a product. I new window will open which you will select the products from.

Categoryproduct section of coupon set up page

Categoryproduct section of coupon set up page

8. To restrict the coupon to certain locations and shipping methods, click the Advanced tab. Select the region or shipping methods you would like the coupon to be used in conjunction with.

Advanced tab under coupon code set up

9. Save your changes. You can disable the coupon at any time by clicking the red X under Enabled. The red X means a coupon is disabled; the green checkmark means it is enabled.

Coupon codes page with some coupons enabled others disabled

Free shipping on an individual product
Use this method if you want to:


  • have free shipping on a product for all destinations set up in the Shipping settings

  • have 'free shipping' to be the only choice at checkout

  • take that product out of shipping calculations in orders that also contain other products

  • have 'free shipping' display on the product page when enabled in Store Settings



Turning free shipping on for an individual product causes it to ship for free in all shipping destinations you have set up, regardless of any other shipping settings.


One product at a time
1. Go to Products › View Products. Click the name of the product you plan to ship for free.

2. You will be on the Details tab. Scroll down to Shipping and turn on Free Shipping.

Free shipping option on the product details page

3. Save your changes.

Multiple products at a time
1. Go to Products › View Products. Click check the box to the left of the products you plan to ship for free. You may want to increase the View in the top-right of the menu to 100.

Multiple products with the checkboxes selected

2. Click Choose an Action at the top of the menu, select Bulk Edit Selected, then click Confirm.

Choose an Action dropdown with Bulk Edit Selected option selected

3. Locate the Free Shipping column to the far right. Check the box to enable free shipping. You can click the checkbox directly under Free Shipping to turn it on for all of the listed products, or go through to check/uncheck it for individual products.

The bulk edit screen with the Free Shipping column to the far right

4. Save & Exit when finished.

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Drew N, Community Manager

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Posted 5 years ago

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Photo of Jan1310

Jan1310

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This reply was created from a merged topic originally titled
WILL CALL SHIPPING.


How can I set up "will call" or no shipping costs for local zip codes. In reading articles on help - it instructs to go to a tab, not visible on my website to set up "no shipping costs". HELP
Photo of Dan2092

Dan2092

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This reply was created from a merged topic originally titled
How to manage shipping options?.


I need to setup some products with free shipping. How can I do this?
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John9321

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This reply was created from a merged topic originally titled
How to delete shipping as an option? We do not ship products nor are they downloadable..


How to delete shipping as an option?
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Mike F., Alum

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Unfortunately there's not a way to simply delete the option. You might be able to use the free shipping option as explained in this thread.

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