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email not working error telling me i need to turn on pop3/imap permissions
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220 Points
Posted 12 months ago
Drew N, Community Manager
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261,084 Points
Can you provide the exact error? All email accounts have these options enabled. Is it just one email address or all of them?
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220 Points
Just the linda@spmsurplus.com Error states that user id and/or password is invalid or pop3/imap permissions need enabled. I know the user id/password and ports are correct. This is an android samsumg 8G phone that I'm trying to add the email to.
Drew N, Community Manager
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261,082 Points
Is Webmail working correctly? I am having the permissions double checked, even though both pop and imap show as enabled.
Drew N, Community Manager
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261,082 Points
There did seem to be an issue with permissions on the back end. Go ahead and try again.
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220 Points
Webmail is working on my pc and tablet. Not on the Samsung phone. I cannot get it to connect.
Drew N, Community Manager
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261,082 Points
Are you using the Android email client? or a 3rd party program. We advise using k-9 mail. I have an S7 and it is working. Are you setting up as IMAP? Did you try again since I had the mailbox fixed just a few minutes ago?
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220 Points
imap port 143 or 993 will not connect using android email
Drew N, Community Manager
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261,082 Points
You can't use the SSL, so 143 is the correct one. Can you provide all the settings. Screen shots if possible.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
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