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email not working error telling me i need to turn on pop3/imap permissions
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270 Points
Posted 1 year ago
Drew N, Community Manager
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262,450 Points
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270 Points
Just the linda@spmsurplus.com Error states that user id and/or password is invalid or pop3/imap permissions need enabled. I know the user id/password and ports are correct. This is an android samsumg 8G phone that I'm trying to add the email to.
Drew N, Community Manager
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262,450 Points
Is Webmail working correctly? I am having the permissions double checked, even though both pop and imap show as enabled.
Drew N, Community Manager
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262,450 Points
There did seem to be an issue with permissions on the back end. Go ahead and try again.
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270 Points
Webmail is working on my pc and tablet. Not on the Samsung phone. I cannot get it to connect.
Drew N, Community Manager
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262,450 Points
Are you using the Android email client? or a 3rd party program. We advise using k-9 mail. I have an S7 and it is working. Are you setting up as IMAP? Did you try again since I had the mailbox fixed just a few minutes ago?
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270 Points
Not working
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270 Points
imap port 143 or 993 will not connect using android email
Drew N, Community Manager
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262,450 Points
You can't use the SSL, so 143 is the correct one. Can you provide all the settings. Screen shots if possible.
