How to clear abandoned shopping carts

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How do I clear abandoned shopping carts?
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glendak7622

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Posted 6 days ago

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Michelle C, Employee

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Hello Glenda,

Abandoned carts will clear automatically after the set amount of time. I am investigating what that amount of time is but the software will clear these. 
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Vic Kirkman

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Will it work if I try to test it, because it will not take a trial order.
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Michelle C, Employee

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Hello,

The abandoned cart action is triggered at the point a customer has proceeded to check out, provided contact information, but then leaves the cart idle for an hour or more.  These items usually begin to appear up to 2 hours after the cart is considered abandoned.