How soon will this email problem be resolved? Is there anyway I can access my emails? Help!

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  • Updated 1 year ago
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My email has been inaccessible for the last 10 hours?  It tells me my certificate is expired. I need to access my email with urgency.  I have critical emails to send to my clients. 
I tried calling via phone but waited and waited and no tech responded to my calls.  HELP!
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Lorraine9129

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Posted 1 year ago

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Elyzabeth , Official Rep

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Hello Lorraine,

We are working on this issue as quickly as possible. At this point, you can use the Webmail without issue at https://email.homestead.com/roundcube/.
We are still working on getting the issue resolved for mail clients.
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Daniel4244

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Good to know. Help!
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John1388

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This is absolutely ridiculous and had effected my business very badly. This better get fixed asap!! In the mean time, I will be looking for another provider!
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Elyzabeth , Official Rep

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Hello,

This issue was resolved at around 9AM on Friday. If you were experiencing the issue after this time, it is likely that your system was caching.
If you are still experiencing this issue, please restart any device you use to check your email. Then, if you are still getting the security error, re-enter the settings for your email:

https://community.homestead.com/homestead/topics/how_do_i_setup_an_email_client_to_check_my_homestead_mail

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