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If you are receiving a message saying your domain is expired when going to your domain, then you will need to renew your domain with us. Failure to renew your domain could result in losing ownership of the domain. In order for your domain to stay active so it will not expire, your domain will need to be on an active Homestead account that is in good standing.
If you need to renew your domain, you can create a private conversation here at the community, or contact our support by either chatting with a representative online or calling at 1-800-710-1998.
Homestead FAQ, Employee
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42,916 Points
Posted 4 years ago
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3,272 Points
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localnudefood.com I'm in Australia and having issues trying to work out time zones to phone. it is all under the username marshanti001
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Drew N, Alum
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Drew N, Alum
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Drew N, Alum
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262,816 Points
Your account is domain hosting only. It does not have a website with us. It may be an issue of pointing. You may need to update the nameservers to point to wherever your site is hosted.
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Thank you in advance.
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Drew N, Alum
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262,696 Points
If you want to renew it, I can do so when reopening the account. Please specify the domains you want to keep and the ones you no longer want.
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Can I "reopen" our account through you? I want ALL of our domain names.
fetterfree.org
fetterfree.com
fetterfree.net
kerrikenyon.com
I am not sure how to delete all website pages and files from Sitebuilder. Since I canceled our account yesterday, I of course can not log into it to do anything.
Drew N, Alum
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262,696 Points
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Drew N, Alum
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262,696 Points
Drew N, Alum
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262,696 Points
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Drew N, Alum
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Also I want people directed to our new site...does that show it is process? or do I have to do it over again through Wix?
Drew N, Alum
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262,696 Points
Drew N, Alum
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262,696 Points
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Drew N, Alum
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262,696 Points
Drew N, Alum
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Drew N, Alum
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262,696 Points
Drew N, Alum
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262,696 Points
Drew N, Alum
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262,696 Points
- To connect a secondary domain:
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- Sign in to your Wix account.
- Hover over the Subscriptions tab.
- Click Domains.
- Hover over the domain that you want to use as a secondary domain.
- Click the General tab.
- Click Connect next to Connects to site.
- Click Connect next to the site that your primary domain is connected to.
- Select the first option (Connect both domains).
- Click Continue.
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Note: Allow 24 hours for the redirection to propagate. For the first 24 hours, the site is available under two domain names (both the primary and secondary domain). After 24 hours, when typing the secondary domain name, the address in the browser's address bar changes to your primary domain name.
Drew N, Alum
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262,696 Points
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162 Points
Okay we have gotten all the storefront info off you can cancel the storefront as well. Thanks so much for all your help!
Drew N, Alum
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262,696 Points
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A big part of our website is used by people struggling with addiction, by Homestead pointing our domain name to a porn site it could have huge ramifications for them, their families and our ministry. I would like to make that clear to Homestead so that another less destructive choice could be made. In fact, an email notifying me would have been so helpful and professional:-)
But thanks again for your personal help it is sincerely appreciated!
Drew N, Alum
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262,696 Points
If you would like to write a separate letter concerning this issue, please send it to compliance@homesteadsupport.com, but as I said, I have already shared this with all the appropriate people.
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Drew N, Alum
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Yesterday (Friday), at 8:57am I received an email telling me that my credit card information was not updated. Indeed my old credit card had expired.
I updated a few hours later the account with the next expiration date. Yet, I am surprised by the fact that this morning my website expired and is currently offline.
I sincerely find this policy extremely unprofessional given that the situation was already solved.
I am extremely frustrated by your services and would like to request you to act on putting the website back online.
Thank you very much,
RegardsDrew N, Alum
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262,696 Points
I will be looking in to this. I am not sure why the account closed when it did. It does not appear as though that should have been the case. The domain did not actually expire, but is closed down with an account closure. Our policy provides 35 days from the first failed billing to account closure, but for some resson this did not happen. We truly apologize for the inconvenience. The domain came back online shortly after the account was updated and is pointing to your website host again.
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thank you
Drew N, Alum
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262,696 Points
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I just deleted my account yesterday which my Domain does not expire yet. How do I get to my domain? I still want that domain. (oathka.com)
Thank you.
Drew N, Alum
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262,816 Points
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Drew N, Alum
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262,816 Points
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Drew N, Alum
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I called and paid a week ago, but still my domain is expired and I cannot change anything in the website editor.
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Drew N, Alum
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Drew N, Alum
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Drew N, Alum
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Domain: stjudethaddeusdentalgroup.com
Drew N, Alum
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first 30 days. Before these 30 days, I delete my account at homestead.com as I have no sufficient time. I hope I will received my refund after stopping the services, but I didn't receive my payment. I call the number provided, but fail to get my refund. How should I proceed with my domain and my refund.
Drew N, Alum
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Drew N, Alum
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Drew N, Alum
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Drew N, Alum
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Frustratingly yours,
J ~
Alamo City TV
AlamoCityTVSA.com
San Antonio, Texas
210.274.6173
Oh. and I can log into my Homestead Account and edit it and publish but, still nothing comes up online :)P
Thanks ~
Drew N, Alum
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susan2829, Champion
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Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed
Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed
Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
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Drew N, Alum
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susan2829, Champion
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Drew N, Alum
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Drew N, Alum
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Todd H, Social Media Specialist
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