How do I renew my expired domain?

  • 64
  • 11
  • Question
  • Updated 11 months ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Hello,

If you are receiving a message saying your domain is expired when going to your domain, then you will need to renew your domain with us. Failure to renew your domain could result in losing ownership of the domain. In order for your domain to stay active so it will not expire, your domain will need to be on an active Homestead account that is in good standing.

If you need to renew your domain, you can create a private conversation here at the community, or contact our support by either chatting with a representative online or calling at 1-800-710-1998.
Photo of Homestead FAQ

Homestead FAQ, Employee

  • 39,026 Points 20k badge 2x thumb

Posted 3 years ago

  • 64
  • 11
Photo of Lynn

Lynn

  • 3,272 Points 3k badge 2x thumb
If I purchase my domain name somewhere else, but I use it on Homestead's server, can I still pay for the domain on my own when it expires, or does it then have to be paid for through Homestead? Thanks.
Photo of William S

William S

  • 18,808 Points 10k badge 2x thumb
This only applies to domains being hosted by us. You would renew with the company you purchased the domain with.
Photo of Lynn

Lynn

  • 3,272 Points 3k badge 2x thumb
...But if I transfer the domain name that I paid $6 for a year to Homestead after I build my site, then do I get charged $2 a month (plus a $5 setup fee) even though the name is paid up for a year? 
Photo of Drew N

Drew N, Community Manager

  • 249,992 Points 100k badge 2x thumb
I am not sure when you bought the domain, but you would not be able to transfer it for a minimum of 90 days. That's another ICANN regulation. If you did transfer it, then yes, you have the correct pricing, however, expiration dates are not reset, so you don't lose what you have paid for.
Photo of Tanja9784

Tanja9784

  • 100 Points 100 badge 2x thumb
My domain has expired.  I was late with my payment yet it has gone through and yet when I went to check my pages this morning one of them has expired.
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
Hi Cheryl5973, It looks like you resolved this issue. Let us know if you still see a problem.
Photo of Brenda3823

Brenda3823

  • 160 Points 100 badge 2x thumb
This just happened to me..I updated my billing info a month ago but my site is down. Please help. domain is errands-etc.com
Photo of Brenda3823

Brenda3823

  • 160 Points 100 badge 2x thumb
This just happened to me..I updated my billing info a month ago but my site is down. Please help. domain is errands-etc.com
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
Brenda3823

Your account is domain hosting only. It does not have a website with us. It may be an issue of pointing. You may need to update the nameservers to point to wherever your site is hosted.
Photo of Khadijah4020

Khadijah4020

  • 120 Points 100 badge 2x thumb
I was late with payment and now I have sort it out. How long before my account is reinstated and my sites visible on the web?
Thank you in advance.
Photo of LoriL

LoriL

  • 162 Points 100 badge 2x thumb
This afternoon I cancelled our Homestead website but fully intended on keeping our domain through homestead. Apparently I did not achieve that. Now when you type in our domain name it takes you to a porn site. NICE! Then across the top it asks me if my domain name has expired and when you click on the link it takes you to this Homestead page. Interesting and rude and the same time! What do I do to keep my domain name and get it out of the "expired" category?
(Edited)
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
Thank you, and I have already shared your comments with the management team. I will see I was confused as well, and have never seen that happen before, and I have been here about 6 years. When an account closed or expired it would simply go to the Homestead homepage. When you mentioned it initially, I went and confirmed it, and talk a screen shot to show the management team.

If you would like to write a separate letter concerning this issue, please send it to compliance@homesteadsupport.com, but as I said, I have already shared this with all the appropriate people.
Photo of LoriL

LoriL

  • 162 Points 100 badge 2x thumb
how do I stop receiving emails in this chain? I click on the link but it just takes me here...help please:-)
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
At the top of the page, do you see a button that says unfollow? If so, click on it. If it says follow then you may be subscribed to a category.
Photo of LoriL

LoriL

  • 162 Points 100 badge 2x thumb
Thanks so much!
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
You're welcome
Photo of Marcio0520

Marcio0520

  • 80 Points 75 badge 2x thumb

Yesterday (Friday), at 8:57am I received an email telling me that my credit card information was not updated. Indeed my old credit card had expired.

I updated a few hours later the account with the next expiration date. Yet, I am surprised by the fact that this morning my website expired and is currently offline.

I sincerely find this policy extremely unprofessional given that the situation was already solved.

I am extremely frustrated by your services and would like to request you to act on putting the website back online. 

Thank you very much,

Regards 
Photo of Drew N

Drew N, Community Manager

  • 250,280 Points 100k badge 2x thumb
Marcio0520,

I will be looking in to this. I am not sure why the account closed when it did. It does not appear as though that should have been the case. The domain did not actually expire, but is closed down with an account closure. Our policy provides 35 days from the first failed billing to account closure, but for some resson this did not happen. We truly apologize for the inconvenience. The domain came back online shortly after the account was updated and is pointing to your website host again.
Photo of Laura6660

Laura6660

  • 60 Points
We are having the same problem right now! please help. credit card expired, we called today and they said it was back up and it's not! www.theprairiesisters.com
thank you
Photo of Drew N

Drew N, Community Manager

  • 250,280 Points 100k badge 2x thumb
It may have taken some propagation time to resolve, but it is working now.
Photo of oathpp9813

oathpp9813

  • 70 Points
Hi, 
I just deleted my account yesterday which my Domain does not expire yet. How do I get to my domain? I still want that domain.  (oathka.com)
Thank  you. 
Photo of Drew N

Drew N, Community Manager

  • 249,992 Points 100k badge 2x thumb
To function, the domain must be on an open account. We have a domain hosting only option that might suit you. It is $14.99/year.
Photo of oathpp9813

oathpp9813

  • 70 Points
How can I delete that domain? in this case, my account already deleted.
Photo of Drew N

Drew N, Community Manager

  • 249,992 Points 100k badge 2x thumb
Deleting the domain means we will not renew it again when the time comes. You said you would like to keep the domain earlier. Do you want it deleted?
Photo of Matthew2853

Matthew2853

  • 60 Points
I have been on hold for 20 minutes and counting to renew my expired domain. Can you help Drew?
Photo of Drew N

Drew N, Community Manager

  • 250,280 Points 100k badge 2x thumb
Your domain is active. What seems to be the issue? I can help with pretty much anything.
Photo of jennifer3006

jennifer3006

  • 70 Points
Hello.
I called and paid a week ago, but still my domain is expired and I cannot change anything in the website editor.
Photo of Momrome6513

Momrome6513

  • 70 Points
I received a renewal email, renewed, and got confirmation.  Now my site is expired!!  I pay a fortune for two sites with you, but this seems to happen every year.  Please restore my site!!  Thank you
Photo of Drew N

Drew N, Community Manager

  • 249,992 Points 100k badge 2x thumb
Momrome6513, I see only 1 site on this account and it appears to be working fine. What site is having an issue? If you have 2 accounts, please log in to the other account and come back to post from that account. Do not post a password or PIN in this topic. You may create your own topic and check the box marked private if you wish.
Photo of Shannon6844

Shannon6844

  • 60 Points
Same thing has happened to my website and I am outraged that they changed my dns within doing so!
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
Shannon6844, your domain does not show as ever having expired. Did you get the issue resolved?
Photo of Momrome6513

Momrome6513

  • 70 Points
I have two (2) websites.  www.seabreezebahamas.com and www.baybreezebahamas.com  The system will only allow me to access the baybreeze account.  Seabreeze is still down!  This is so frustrating, and I am losing customers.  I am looking to change to a new service that cares about my business.
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
Momrome6513, As I said before, you do appear to have 2 accounts. You got one open, but the other will need to be verified separately to prove ownership. I would ask that you either create a private conversation here in the community so we can exchange the personal information necessary to verify the account, or you can call support to get the second account open.
Photo of Deborah9551

Deborah9551

  • 120 Points 100 badge 2x thumb
Just updated my payment information and I can access my homestead login to make changes but when I try to pull up my website it states my domain name has expired.  Can you please help me with that?
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
It seems to be working. Do you still see an issue. It can take a bit of time for everything to update and come back online, so that might have been the issue.
Photo of Phil2592

Phil2592

  • 80 Points 75 badge 2x thumb
After domain reactivation......how long does it take to view website again?  
Photo of Drew N

Drew N, Community Manager

  • 249,992 Points 100k badge 2x thumb
IT can take up to 48 hours.
Hi my domain was about to expire on 10/10/16 and I paid on 10/9/16. Even though i paid, my domain was still expired. Please help! Thanks!
Domain: stjudethaddeusdentalgroup.com
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
Yes, this is an option for you. We have a domain hosting only account for $14.99/year. Would you like to use that? I can set it up for you.
Photo of jta21925537

jta21925537

  • 84 Points 75 badge 2x thumb
yes i would like that!  cotact me at jta2192@aol.com
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
I have made the change for you and the account is open. You can now point the domain if you like.
Photo of AlamoCityTV2690

AlamoCityTV2690

  • 70 Points
Hello and Hello, I Paid for my Website this afternoon and Looked on my phone to find it Activated and Online. Here is the Deal. I went back to my palce and looked online and found that my site was offline, oddly. I paid for it and looked at my credit card History and the bill has gone through. Please assist in reactivating this account for me.


Frustratingly yours,

J ~ 
Alamo City TV
AlamoCityTVSA.com
San Antonio, Texas
210.274.6173

Oh. and I can log into my Homestead Account and edit it and publish but, still nothing comes up online :)P

Thanks ~ 
(Edited)
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
Your site is displaying for me. The domain is active and pulling up. It might have just taken some time. If you only looked at the phone, Dudamobile scrapes your published site every few hours. If the account had been closed, it would have scraped a blank page. It seems to have updated. Do you still have an issue?
Photo of Carrie0732

Carrie0732

  • 308 Points 250 badge 2x thumb
Mine has been like this for a month. My husband told me to delete the site but I meant to keep the domain. I talked to a representative the next day and they activated it again. There was a billing issue (but it was homestead servers, not me because I couldn't even update billing), but then a few days later the $5 fee came out. This was almost a month ago and it is still not active.
(Edited)
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
It looks like you have this straight now.
Photo of Carrie0732

Carrie0732

  • 308 Points 250 badge 2x thumb
Weird, it wasn't working for me this morning or yesterday. But it is now so I am good.
Photo of Drew N

Drew N, Community Manager

  • 240,958 Points 100k badge 2x thumb
Great!
Photo of susan2829

susan2829, Champion

  • 42,858 Points 20k badge 2x thumb
Tech Support will be back in tomorrow (Monday) and can help you with this. Here are the hours and phone numbers for future reference. Drew, the Tech Guru here in the Forum is a great help.

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed

Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
Photo of Patrick2455

Patrick2455

  • 60 Points
well, I had to figure it out on my own. It would have been nice to receive a notice in email that my billing method needed updating. I,m still yet to receive any email from Homestead. I have both of my email addresses linked to one mobile app. So I would have seen it. And I get on home pc and go through email there too.. Even when I called today,the guy was very nice but unhelpful. He could have just said "update your billing" see how easy that was?
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
I am sorry you had this issue. We do send at least 4-5 emails when billing fails before an account will close. Depending on the issue and the email on file sometimes you may not be able to receive those messages.
Photo of Jo Ann0384

Jo Ann0384

  • 142 Points 100 badge 2x thumb
Ok I have been with Homestead for years.  They always just handled my domain registration.  I am not sure when this changed by my domain is expired and I need it back please.  Any help is appreciated!  www.laidbackracing.com
Photo of susan2829

susan2829, Champion

  • 42,848 Points 20k badge 2x thumb
JoAnn the information in this POST may help you. Drew will be in this morning and can offer further assistance if that doesn't work.
Photo of Drew N

Drew N, Community Manager

  • 246,224 Points 100k badge 2x thumb
The domain is not expired. Everything looks good on it. I have refreshed the DNS. Let us know if it isn't working within 3-4 hours.
Photo of Tariq4756

Tariq4756

  • 60 Points
Got an email today saying my domain names have expired, and email or website services are no longer available. but for weeks ive been trying to figure out how to renew? i created my site from intuit year ago then got moved by them to homestead, is there a renew button or  somewhere?
Photo of Drew N

Drew N, Community Manager

  • 249,992 Points 100k badge 2x thumb
It looks like just one domain expired while the account was closed. I have renewed it. If you still see one not working, let us know which one.
Photo of andy

andy

  • 80 Points 75 badge 2x thumb
The credit card I had on file expired and there was a lapse in payment before I realized it and updated the billing information.  My website www.tomberlawn.com is still down, but my new card has been billed twice since updating the info.  Fix this please.
Photo of Todd H

Todd H, Social Media Specialist

  • 18,536 Points 10k badge 2x thumb
I have reset the nameservers, allow some time for your site to start loading again.

This conversation is no longer open for comments or replies.