If you are receiving a message saying your domain is expired when going to your domain, then you will need to renew your domain with us. Failure to renew your domain could result in losing ownership of the domain. In order for your domain to stay active so it will not expire, your domain will need to be on an active Homestead account that is in good standing.
If you need to renew your domain, you can create a private conversation here at the community, or contact our support by either chatting with a representative online or calling at 1-800-710-1998.
Yesterday (Friday), at 8:57am I received an email telling me that my credit card information was not updated. Indeed my old credit card had expired.
I updated a few hours later the account with the next expiration date. Yet, I am surprised by the fact that this morning my website expired and is currently offline.
I sincerely find this policy extremely unprofessional given that the situation was already solved.
I am extremely frustrated by your services and would like to request you to act on putting the website back online.
Thank you very much,Regards
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Mon-Fri 6:00am - 5:00pm MST(No DST)
Mon-Fri 4:30am to 1:15pm MST(No DST)
Community Members - Available 24x7
Homestead Techs available Mon - Fri