How do I reduce my storage?

  • 0
  • 1
  • Question
  • Updated 3 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved.

I am over my storage quota. I have deleted files from file manager but that doesn't seem to have helped. I don't want to pay to increase my storage limit. How do I reduce what I have stored?
Photo of Debbie2570

Debbie2570

  • 110 Points 100 badge 2x thumb

Posted 3 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 34,862 Points 20k badge 2x thumb
Hello,

Where are you being told that you are over your storage limit? I am not seeing that you are exceeding quota.
Photo of Debbie2570

Debbie2570

  • 110 Points 100 badge 2x thumb
We received two notifications that someone submitted a form to our website this morning and on those notifications it says we are over our storage quota.  So I deleted a lot of files through file manager after that but when I check our account summary it says:  MB Storage Space 10240 | Total (1531 / 10240 Used) so I am worried that the reduction I made in file manager did not solve the problem.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 34,862 Points 20k badge 2x thumb
I see, please disregard these messages. There are not accurate and we are working to fix this issue to prevent them from being sent. I apologize for the inconvenience.
Photo of Debbie2570

Debbie2570

  • 110 Points 100 badge 2x thumb
Ok - thank you for responding so quickly.

This conversation is no longer open for comments or replies.