how do I get a telephone number to report that I can't get into Sitebuilder???????

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  • Updated 10 months ago
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brilljr35

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  • fustrated

Posted 10 months ago

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themieleman, Champion

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HELP
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Elyzabeth , Official Rep

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Is this the desktop program that you can't get into, or Sitebuilder Plus? Are you getting an error?
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brilljr35

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I put Sitebuilder on my new laptop. After I put in my email address and password I am given a not connected notice that I need to be connected to the internet. I am connected to the internet via WIFI. The fact that I can get to your website and converse with you would prove that.
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Elyzabeth , Official Rep

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So it sounds like you are using the downloadable builder. A recent security update made that builder cease to function. We are working to see if it is possible to get it working again, but for now, we have to recommend that you edit your site with Sitebuilder Plus.
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brilljr35

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I tried that but it is so different that I can't make the changes that I want.
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themieleman, Champion

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Same thing happened to me. I rebuilt my site with SB+ and never looked back.
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Elyzabeth , Official Rep

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Hello,

I know that builder looks different than what you are used to, but you can definitely update your site with it. What changes have you tried to make that you weren't sure how to do? I would be happy to give you instructions.

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