1) Click on settings
2) Click on Filters
3) Click on the + at the bottom of the screen. A new filter will appear to the right.
4) Give the filter a name.
5) Make the desired selections for Rules and Actions. On the right side, you can add or delete rules and actions.
If you are specifically using this feature to forward emails:
6) Click "all messages"
7) Choose "redirect message to" from the dropdown
8) type what email address you want to redirect them to
9) Click "Save"
2) Click on Filters
3) Click on the + at the bottom of the screen. A new filter will appear to the right.
4) Give the filter a name.
5) Make the desired selections for Rules and Actions. On the right side, you can add or delete rules and actions.
If you are specifically using this feature to forward emails:
6) Click "all messages"
7) Choose "redirect message to" from the dropdown
8) type what email address you want to redirect them to
9) Click "Save"
Drew N, Alum
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262,646 Points
Posted 2 years ago
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272 Points
Drew N, Alum
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262,646 Points
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212 Points
I set up a filter to move daily unwanted marketing mails to my Junk Mail folder. I used From, Any Rule, containing XXX and it worked just fine for a week, but then the filter stopped working for no apparent reason and all rules are being ignored. I have tried testing different rule criterion, but this made no difference. Whatever I do, every rule is completely ignored. Any suggestions?
Drew N, Alum
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262,636 Points
Which email address? We will log in and take a look. Can you also specify a couple of emails that made it through that should not have? The from address and subject should be enough
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212 Points
Thanks. The email address is mail@andrewobrien.net
Some of the filter rule words include:
rightmove - but emails from rightmove.com are getting through
Zoopla - emails from Zoopla.co.uk get through
cruise - emails from cruisenation.com get through
travelzoo - emails from travelzoo.com get through
Some of the filter rule words include:
rightmove - but emails from rightmove.com are getting through
Zoopla - emails from Zoopla.co.uk get through
cruise - emails from cruisenation.com get through
travelzoo - emails from travelzoo.com get through
Drew N, Alum
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262,636 Points
I think I see the issue. You have added all the words on one filter. This should mean they all have to be present. You should have a line for each filter and filter action. You make 1 and then hit the indicated plus(+) sign to add another. You should see a number of lines in the rules.
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212 Points
Drew, thanks for your advice. I have deleted my original filter and have replaced it with a new one using a new line for each - although this does not seem to have made a difference as I am still receiving emails from names contained in the filter. Could it be a DNS issue?.
Drew N, Alum
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262,636 Points
It should not be a DNS issue as the mail has already reached the server. The filter should be applied after it arrives in the inbox, though you should not see it in the inbox. i will log in and take another look now.
Drew N, Alum
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262,636 Points
Please leave the Check 3 email in your inbox. There does appear to be an issue. I will have the mail admins take a look.
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272 Points
My filters are also not working. Here is an example:
Fiter Rules -
matching any of the following rules
from
contains = monoprice
move messages to = trash
I still get emails from "monoprice"
Fiter Rules -
matching any of the following rules
from
contains = monoprice
move messages to = trash
I still get emails from "monoprice"
Drew N, Alum
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262,646 Points
Dana, I will take a look shortly.
Drew N, Alum
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262,646 Points
Sorry Dana, which email box can I log into to look?
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272 Points
Drew N, Alum
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262,646 Points
I will look into this.
Drew N, Alum
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262,646 Points
Ok. If you get any more of those in the inbox, please let me know, and leave them in the inbox for me. Are there any other filters that aren't working?
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272 Points
Hi Drew,
The monoprice filter seems to be working now but none of my other filters are yet to work.
The monoprice filter seems to be working now but none of my other filters are yet to work.
Drew N, Alum
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262,646 Points
None of them? Are there any that have messages that are in the inbox, but should have been filtered? If so, which ones.
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272 Points
None are working. Here are just a few of the filters that are not working...
Zillow
Dakine
netflix
If any filters were working I would see the filtered email in my trash. None have gone to my trash.
Zillow
Dakine
netflix
If any filters were working I would see the filtered email in my trash. None have gone to my trash.
Drew N, Alum
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262,646 Points
I will keep working on the filters, but for legitimate companies like these 3, you are better off using the unsubscribe link on the message. They will stop if you do that.
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2,246 Points
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300 Points
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488 Points
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2,246 Points
There's a person who has been placing nonsense messages in my guest book for years, so I finally had to disable my guest book because I can't spend so much time policing the guest book. It's a shame. I wish I was able to block that person from submitting comments in the guest book.
In addition, the same person is sending me nonsense e-mails, so I'm trying to block him. In "Filters" I've placed his e-mail address, but I'm confused about the rules: match all following rules, match any of the rules or all e-mails. I clicked "any." Then I clicked on "From" and "is equal to." plus a value of "1." But I have no idea what any of that means and if it's the correct way to block his e-mails.
(Note: I first clicked filter "all messages" and sent myself a test e-mail, but my own e-mail didn't go through. So I assume that "matching all rules" or "any rules" is okay. I hope so.)
I then clicked "reject message" with the comment added: "Permanently blocked." I assume this means that he'll get that message when he sends an e-mail. Have I done this correctly?
Any feedback is much appreciated. Thank you kindly.
Drew N, Alum
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262,646 Points
What email address is it? I'll log in and take a look, but it looks ok, except you should enter the email address they are sending from.
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2,246 Points
Yes, I did initially enter an e-mail address and it seems to be working (fingers crossed). Thank you for your prompt reply.
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2,246 Points
May I please inquire if there are some instructions or a "help" file for Roundcube e-mails? I'm having difficulty understanding and applying the following categories in the filters option:
- contains
- does not contain
- is equal to
- is not equal to
- exists
- does not exist, etc.
Also, does the number value mean that the filter will work according to the number you choose? Not sure about that one either.
Thanks in advance.
Drew N, Alum
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262,646 Points
I do not have comprehensive details of the filters. contains and does not contain should allow a partial match, so if the subject of an email is "You must read this" a filter that says contains must should include this email. Is equal to, would need to be the entire subject to get it. If you have subject does not exist, that should capture any email with no subject line.
Which number value? If you are looking to make a particular filter, I may be able to help guide you.
Which number value? If you are looking to make a particular filter, I may be able to help guide you.
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2,246 Points
Thanks. I did everything according to our previous discussion.
Once you've completed filling out the information and you click "OK," the program asks you to "Please enter a value to test the header against" and a blinking cursor appears near the small garbage can icon. So I typed in "1" there but that didn't work. So I tried "9" and that didn't work either. (Meaning the harassing e-mails didn't stop getting through.)
If you have a Roundcube e-mail account and also another e-mail address, you could possibly make a test for yourself and see if it will block the messages from your other e-mail address.
The filters aren't clear. I think Roundcube should provide more information. Do they have an e-mail address where I can write them so you don't have to spend so much time on this?
I'm at a loss about what to do with this person and their hateful e-mails. There is something amiss, if you know what I mean.
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2,246 Points
Correction: I meant to write, "Once you've completed filling out the information and you click 'Save,' the program asks you to 'Please enter a value to test the header against' and a blinking cursor appears..."
Drew N, Alum
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262,646 Points
Homestead provides the support for Roundcube, so I can't give you another place to go, but if you can provide me the email address of the person, I can log into your email and see if I can create a filter. If there is something wrong, it appears to be with your specific account. I have several filters working on different email addresses.If you provide the email address that is receiving the emails, I can see if I can find the problem with your filter. Once fixed, I can explain what I changed, or I can have the mail admins look to determine the problem. I assume you want these messages automatically deleted.
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2,246 Points
Thank you very much, Drew. After submitting my last post, I kept trying to make it work and finally succeeded. I think the problem was that I had clicked "reject with message," but I didn't write the message (or it got deleted when I tried again). Whatever the case, I checked using a couple of messages from different e-mail addresses and they were rejected, so problem solved. Sorry for the inconvenience. I was getting exasperated with the unwanted messages. I appreciate your support.
Drew N, Alum
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262,646 Points
Excellent. I am glad you got it. Have a great weekend!
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2,246 Points
>Have a great weekend!<
U2!
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102 Points
This reply was created from a merged topic originally titled Email Spam.
A company out there has there email service stuck in a loop and keeps sending me email how can I mick sure these emails get into the spam and I will not be able to pick them up in my outlook?
A company out there has there email service stuck in a loop and keeps sending me email how can I mick sure these emails get into the spam and I will not be able to pick them up in my outlook?
Elyzabeth , Official Rep
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37,340 Points
Hello Richard7655
If you follow the instructions in this post, you can filter those messages to skip the inbox and go right to trash.
If you follow the instructions in this post, you can filter those messages to skip the inbox and go right to trash.
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92 Points
This reply was created from a merged topic originally titled Blocking email address.
How do I block an email address that continually sends spam to my email box?
How do I block an email address that continually sends spam to my email box?
Elyzabeth , Official Rep
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37,340 Points
Hello Ann,
I'm sorry you're having trouble with a spammer. You would just need to follow these instructions to create a filter to send that email address to your spam or trash folder.
I'm sorry you're having trouble with a spammer. You would just need to follow these instructions to create a filter to send that email address to your spam or trash folder.
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1,554 Points
This reply was created from a merged topic originally titled spam folder.
How can I mark emails as spam?
How can I mark emails as spam?
Elyzabeth , Official Rep
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37,758 Points
Hello,
Please follow these instructions to create a filter to send emails to a spam or trash folder.
Please follow these instructions to create a filter to send emails to a spam or trash folder.
Dana0200
Brian4612, Champion