How do I change my account from the Business Package to the Starter Package?

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I currently have the Business package but I only need what I would get from the Starter package. I am unable to downgrade. It only wants me to upgrade. I've tried clicking to upgrade in the Starter Package but nothing happens. How can I downgrade back to the Starter Package at $7.99 /month?
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Mayra5385

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Posted 5 months ago

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Michelle C, Employee

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Hello,

I can help downgrade your account to the starter package. To include everything you are currently using which is 2 websites, one domain name and 1 email address, it will decrease to $13.99 per month on the starter package. Would you like me to process this downgrade? 
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Mayra5385

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Yes please. I only need the main website so let me know if I need to delete the other one or if you can do that and then hopefully it will take me to the Starter Package price.

(Edited)
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Mayra5385

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Also, I don't need an email address. Never did use one. Would this help or does it automatically come with the starter package?
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Michelle C, Employee

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I see info@seekersvoice.com. If we remove this it will decrease by $1. Would you like to me to delete it? 
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Mayra5385

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Yes please.  Thank you Michelle!
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Michelle C, Employee

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Done. It has been removed. $10.99 is the new total. You're welcome, have a great weekend! 
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Michelle C, Employee

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Perfect. I see you deleted the additional site. I have downgraded the account to the starter package. The new billing amount will be $11.99 per month with everything currently included. 
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Mayra5385

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Great! Thank you! Appreciate the help!

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