How do I cancel my Homestead account and close my website?

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michael1973

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Posted 3 weeks ago

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Michelle C, Employee

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Hello,

It is recommended to call into support to immediately cancel any account. You can reach support Mon-Fri 6am-5pm MST at 1800-710-1998. If you are unable to call in please let me know and I can assist from my end. 
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wayne4926

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I can’t call but need to cancel my website we’re out of business now due to illness
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Michelle C, Employee

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Hello Wayne,

I can get you account processed for closure. I do want to verify this will disable all websites, domain names and email addresses you have with Homestead. The domains will also be available for anyone to register upon the expiration date. Is this okay?
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wayne4926

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Thank you Wayne
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wayne4926

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I appreciate you canceling this, I’m am fully aware that it may given to someone else. And Thank you for canceling my website
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lovecloud4602

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I'm trying to cancel my account before its due tomorrow. It wont let me online, said I needed to call. I called, says it's closed.
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Caroline Mills

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They are open 6am to 5pm Monday-Friday MST which is apparently mountain standard time! I have to do the same thing this week.
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Michelle C, Employee

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Hello lovecloud4602,

I can assist with closure of your account. This will close access to your account and take down any websites domain names and emails addresses related to this account. You will be receiving a confirmation email stating it has been closed and you will not be billed going forward. 
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wayne4926

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Yes please do cancel it we’re no longer in service
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wayne4926

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Thank you for canceling
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Michelle C, Employee

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You are welcome. It has been closed, you will receive an email confirmation about the closure and you will not be billed going forward. 
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Natalie9443

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My website logos and photos are still not dropping on Facebook, the man told me yesterday they were and our avatar  is gone... You all make this worse not better.  Google kicked off our website link because it vanished around October 10th from Tech Maria in sales 
 
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Natalie9443

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We cannot go through this daily, we are losing our restaurant business 
 
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Michelle C, Employee

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In regards to the logo or image that shows upon sharing your website link , you can use the tag in this article to specify what image you wish to use for those actions and place that code in the site HTML. https://community.homestead.com/homestead/topics/sitebuilder-plus-how-to-specify-the-image-used-by-facebook-for-shares-and-likes
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Caroline Mills

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What is MST? I am in France, does this number work from France?
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Michelle C, Employee

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Hello,

MST stands for Mountain Standard Time. We are located in Arizona and yes, it should work from France. 
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Caroline Mills

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Hi Michelle, please can I cancel by email, the time difference is horrendous. What information do you need. Thanks, Caroline.
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Michelle C, Employee

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Caroline,

I can help. Do you want to close out the entire account? This will close access to your account and take down any websites, domain names and emails addresses related to this account. Is this okay? 
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Caroline Mills

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Yes please.
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Michelle C, Employee

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Thanks, it has been closed, you will receive an email confirmation about the closure and you will not be billed going forward. Thank you for being a long time customer and have a great week!
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Caroline Mills

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Thank you for your help Michelle. The end of an era!
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Michelle C, Employee

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Of course, you are welcome and best wishes for all future endeavors. 

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