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When you are logged into your account on www.homestead.com, look in the top right hand corner and you'll find the link under the Help button.
Hours of Operation for Live Support
Phone:
Mon-Fri 7:00am - 6:30pm MDT
Sat-Sun Closed
Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed
Community:
Available 24x7
Please click this link if you receive a message that chat key cookie doesn't match chat key.
Hours of Operation for Live Support
Phone:
Mon-Fri 7:00am - 6:30pm MDT
Sat-Sun Closed
Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed
Community:
Available 24x7
Please click this link if you receive a message that chat key cookie doesn't match chat key.
Drew N, Alum
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262,826 Points
Posted 5 years ago
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82 Points
themieleman, Champion
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67,920 Points
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124 Points
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114 Points
This reply was created from a merged topic originally titled Starting a chat conversation with a representative.
I cant find the link to start a chat with a representative from HomeStead. I see the hours of chat operation. But no link to get there.
I cant find the link to start a chat with a representative from HomeStead. I see the hours of chat operation. But no link to get there.
Drew N, Alum
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262,826 Points
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370 Points
It is not under help. .
Drew N, Alum
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262,826 Points
A.0054, We are looking into this. You can log out of your account and go to http://www.homestead.com and you will see a link under the log in button. It says chat available. You can also create your own question here if you wish.
Drew
Drew
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370 Points
Thank you, I created a 'private' question because of the instructions given to several other people regarding websites being down.
Drew N, Alum
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262,826 Points
Ok, we'll get there ASAP
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202 Points
I have the same problem with our site being down and not finding the chat link
Drew N, Alum
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262,826 Points
We are looking into this. You can log out of your account and go to http://www.homestead.com
and you will see a link under the log in button. It says chat
available. You can also create your own question here if you wish.
and you will see a link under the log in button. It says chat
available. You can also create your own question here if you wish.
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150 Points
I am logged in, clicked on Help in the top right hand corner, and there is no link to Chat support there. 
themieleman, Champion
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67,920 Points
Use this link. It's in the upper right corner: http://www.homestead.com/welcome/#.VK2EiSvF-Sp
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262 Points
I have found there is no link to live chat also. It seems things are going from bad to worse. pvwt
Drew N, Alum
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262,826 Points
Ed3848,
The link to chat should be there, but only when chat is available. It has been quite a while since chat was available on the weekends. You can ask a question here 7 days a week.
The link to chat should be there, but only when chat is available. It has been quite a while since chat was available on the weekends. You can ask a question here 7 days a week.
I get this error...
"Chat key cookie does not match visitor chat key"
"Chat key cookie does not match visitor chat key"
Drew N, Alum
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262,826 Points
debbie7235,
Try clearing your browser history. The go to Homestead and try the chat. You can also try a different browser.
Try clearing your browser history. The go to Homestead and try the chat. You can also try a different browser.
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80 Points
Error message when I try to access chat --Chat key cookie does not match visitor chat key -- I am not a visitor I have an account.
Drew N, Alum
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262,826 Points
You can post a question here in the community. You should be able to clear your cache and cookies and then access chat.
I receive the same error in both Chrome and Internet Explorer and have cleared browser history.
Also, there is no obvious way to find the telephone number for the telephone support. I don't want to post my billing related questions in a public forum. I want to speak with someone via chat or telephone. It shouldn't be this difficult to do so.
Also, there is no obvious way to find the telephone number for the telephone support. I don't want to post my billing related questions in a public forum. I want to speak with someone via chat or telephone. It shouldn't be this difficult to do so.
Drew N, Alum
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262,826 Points
Angela2418,
Phones are only just about to open. The number is 800-710-1998. Chat is up and running, it is possible that your browser history is not clearing properly. It's best to got to about:blank in the address bar and then clear everything, then close the browser and try again.
Also, You can create a private conversation here in the community. Only you and employees can see private conversations.
Phones are only just about to open. The number is 800-710-1998. Chat is up and running, it is possible that your browser history is not clearing properly. It's best to got to about:blank in the address bar and then clear everything, then close the browser and try again.
Also, You can create a private conversation here in the community. Only you and employees can see private conversations.
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322 Points
Today I was unable to access Chat through Internet Explorer. Although I didn't think it would make any difference, I tried through Google Chrome and was successful. I don't know why they don't post that somewhere.
Drew N, Alum
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262,826 Points
It should work with all major browsers. Did you receive any error?
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322 Points
I received an error message, which I pasted into a chat this afternoon. However, once Chat got online, the original message didn't show up so I can't tell you what the error message said. I can tell you that I just tried to access Chat now through Internet Explorer and it worked.
Drew N, Alum
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262,826 Points
If the error mentioned the cookie not matching the key, please take a look at this topic if it happens again.
https://community.homestead.com/homestead/topics/chat-key-cookie-does-not-match-visitor-chat-key
https://community.homestead.com/homestead/topics/chat-key-cookie-does-not-match-visitor-chat-key
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322 Points
Thanks so much.
Drew N, Alum
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262,826 Points
You're welcome
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80 Points
I don't have a "chat live" selection under that top right corner "help".................
themieleman, Champion
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67,920 Points
Logon to Homestead and select "help" in the upper right corner.
Drew N, Alum
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262,826 Points
It will not display if it is off hours and no reps are available. It only shows during chat hours.
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104 Points
I have clicked on the button a few times but nothing happens.
Drew N, Alum
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262,826 Points
Is your browser telling you to allow pop ups? Also, try clearing your browser history.
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374 Points
I have tried to use the live chat 2 times just now. Every time I respond to the helper the send button does not work :(
Drew N, Alum
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262,826 Points
Have you tried a different browser? You can also search for the answer to your question here. or create a new topic to ask your question.
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374 Points
I am not able to receive email from a specific client that I know has been sent.
Drew N, Alum
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262,826 Points
Can you have them send you the source code of the email to a different address and then post it in a new topic? We would need to analyze the email to determine what happened to it.
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324 Points
Sigh - yeah, the chat link just doesn't show up. The fix diidn't quite work.
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120 Points
Hey Homestead, for us paying customers it would be most efficient to have the "LIVE CHAT" available when logged-in working in dashboard (on website) versus logging out to access live chat - this idea is as good as sliced bread. On the a good note...Customer service, with live chat, has answered all queries very bigly (ie. very good)
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374 Points
Right? Super irritating. Also would be nice to be able to call someone and have an actual conversation about an issue.
Drew N, Alum
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262,826 Points
The phone number is available on http://www.homestead.com. It does say sales, but you can access all departments from there.
I will see if a link to chat can be added, but it would need to be discussed with the developers and approved, so it would not be right away.
I will see if a link to chat can be added, but it would need to be discussed with the developers and approved, so it would not be right away.
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82 Points
The chat isn't working. There's no email option... I need assistance.
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18,878 Points
What happens when you try and chat with support? You can create a new post if you want us to help you with your issue.
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184 Points
thank you for responding I have spent hours on the phone with tech but as you said it is designed to erase everything if you change templates. So it only works if you notice that little warning before you blow it.
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776 Points
When I click on live chat it opens the screen but just flashes - very annoying
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18,878 Points
Have you tried clearing your cache and cookies? If this does not work, have you tried a different web browser?
Chat key cookie does not match visitor chat key---this is what I get when I try to chat. I can not find a phone number for help. I am losing potential business.
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18,878 Points
Have you tried clearing your cache and cookies? If this does not work, have you tried a different web browser?
Our support's phone number is 1-800-710-1998.
https://community.homestead.com/homestead/topics/why_cant_i_see_changes_ive_made_to_my_site_how_do_i...
Our support's phone number is 1-800-710-1998.
https://community.homestead.com/homestead/topics/why_cant_i_see_changes_ive_made_to_my_site_how_do_i...
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82 Points
I am tired of the response from Homestead to "clear cache & cookies". Do you realize what a pain in the butt this is for saved passwords and logins? It erases all of these and is not just annoying but sometimes debilitating for those of us who always save our passwords for logins. It's also not a quick fix in every case. Try finding tech folks who know how to fix a problem without clearing the cache as a first endeavor!!
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18,878 Points
Clearing your cache and cookies should not affect your saved passwords. It is different for each browser, but you should have a choice on what you are clearing when you do this. There will be a specific option to clear saved passwords.
Chome example:
Chome example:
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104 Points
Drew N, Alum
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262,826 Points
