Archived and Closed
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Hours of Operation for Live Support
Phone:
Mon-Fri 7:00am - 6:30pm MDT
Sat-Sun Closed
Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed
Community:
Available 24x7
Please click this link if you receive a message that chat key cookie doesn't match chat key.
Drew N, Alum
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262,816 Points
Posted 5 years ago
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82 Points
themieleman, Champion
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66,170 Points
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124 Points
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114 Points
I cant find the link to start a chat with a representative from HomeStead. I see the hours of chat operation. But no link to get there.
Drew N, Alum
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262,816 Points
Drew
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370 Points
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202 Points
Drew N, Alum
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262,816 Points
and you will see a link under the log in button. It says chat
available. You can also create your own question here if you wish.
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150 Points

themieleman, Champion
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66,170 Points
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262 Points
Drew N, Alum
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262,816 Points
- 60 Points
"Chat key cookie does not match visitor chat key"
Drew N, Alum
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262,816 Points
Try clearing your browser history. The go to Homestead and try the chat. You can also try a different browser.
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80 Points
Drew N, Alum
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262,816 Points
- 60 Points
Also, there is no obvious way to find the telephone number for the telephone support. I don't want to post my billing related questions in a public forum. I want to speak with someone via chat or telephone. It shouldn't be this difficult to do so.
Drew N, Alum
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262,816 Points
Phones are only just about to open. The number is 800-710-1998. Chat is up and running, it is possible that your browser history is not clearing properly. It's best to got to about:blank in the address bar and then clear everything, then close the browser and try again.
Also, You can create a private conversation here in the community. Only you and employees can see private conversations.
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322 Points
Today I was unable to access Chat through Internet Explorer. Although I didn't think it would make any difference, I tried through Google Chrome and was successful. I don't know why they don't post that somewhere.
Drew N, Alum
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262,816 Points
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322 Points
I received an error message, which I pasted into a chat this afternoon. However, once Chat got online, the original message didn't show up so I can't tell you what the error message said. I can tell you that I just tried to access Chat now through Internet Explorer and it worked.
Drew N, Alum
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262,816 Points
https://community.homestead.com/homestead/topics/chat-key-cookie-does-not-match-visitor-chat-key
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80 Points
themieleman, Champion
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66,170 Points
Drew N, Alum
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262,816 Points
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104 Points
Drew N, Alum
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262,816 Points
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222 Points
Drew N, Alum
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262,816 Points
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222 Points
I am not able to receive email from a specific client that I know has been sent.
Drew N, Alum
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262,816 Points
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324 Points
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120 Points
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222 Points
Drew N, Alum
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262,816 Points
I will see if a link to chat can be added, but it would need to be discussed with the developers and approved, so it would not be right away.
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82 Points
- 72 Points
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18,878 Points
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184 Points
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776 Points
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18,878 Points
- 60 Points
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18,878 Points
Our support's phone number is 1-800-710-1998.
https://community.homestead.com/homestead/topics/why_cant_i_see_changes_ive_made_to_my_site_how_do_i...
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82 Points
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18,878 Points
Chome example:
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104 Points
Some of my pages are missing. They all used to be there. What happened?
Drew N, Alum
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262,816 Points
We believe the problem was corrected, and should go live in the middle of next week. There is no fixed ETA, but that is the current ETA.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
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