How do I access live chat support?

  • 0
  • 9
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

When you are logged into your account on www.homestead.com, look in the top right hand corner and you'll find the link under the Help button.


Hours of Operation for Live Support

Phone:
Mon-Fri 7:00am - 6:30pm MDT
Sat-Sun Closed
Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed
Community:
Available 24x7

Please click this link if you receive a message that chat key cookie doesn't match chat key.
Photo of Drew N

Drew N, Community Manager

  • 257,282 Points 100k badge 2x thumb

Posted 4 years ago

  • 0
  • 9
Photo of Drew N

Drew N, Community Manager

  • 257,282 Points 100k badge 2x thumb
Official Response
We have recently discovered an issue where you may not see the chat live link, when logged in to the account. If you log out and go to Homestead.com, you will see the Chat now ink in the top right, under the login buttons.

We believe the problem was corrected, and should go live in the middle of next week. There is no fixed ETA, but that is the current ETA.