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HOW DO I CANCEL ALL SQUARE SERVICES ATTACHED TO MY BIGCOMMERCE ACCOUNT AND RETRIEVE UNWANTED CHARGES TO MY BANK ACCOUNT? SQUARE has no telephone number and no email address and doesn't supply a clear pathway for help. I have been charged $60 per month for the last 3 months and I'm not using the service. I canceled the account from my Bigcommerce payment page but SQUARE is still charging me for services. I'd like a refund and I'd like to cancel all services.
themieleman, Champion
Drew N, Community Manager
themieleman, Champion
themieleman, Champion
Square SupportĀ <square@help-messaging.squareup.com>12:10 PM (46 minutes ago)
Hi Russell,
Thanks for reaching out. I was able to cancel your Retail subscription, and refund all of the fees that were charged. Refunds can take 2-7 business days to complete. If you don't see it in that time, please reply back to me and I can investigate further.
Please let me know if I can help with anything else.
BryanSquare Support
ref:_00DE0Y7ru._5000LzDImB:ref
Drew N, Community Manager
Drew N, Community Manager
themieleman, Champion
Drew N, Community Manager