How do Cancel Square Services

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HOW DO I CANCEL ALL SQUARE SERVICES ATTACHED TO MY BIGCOMMERCE ACCOUNT AND RETRIEVE UNWANTED CHARGES TO MY BANK ACCOUNT? SQUARE has no telephone number and no email address and doesn't supply a clear pathway for help. I have been charged $60 per month for the last 3 months and I'm not using the service. I canceled the account from my Bigcommerce payment page but SQUARE is still charging me for services. I'd like a refund and I'd like to cancel all services.
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themieleman, Champion

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  • Frustrated.

Posted 2 months ago

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Drew N, Community Manager

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I found an article on how to deactivate the account. https://squareup.com/help/us/en/article/3819-deactivate-your-account

I would think that you could find a help or contact option when logged into the Square account. Unfortunately, I can't provide a refund for services charged by another company. I was also not aware that Square had monthly charges. They have always claimed no monthly fees.
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themieleman, Champion

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fyi - Well, it seems to work using massaging! Who would know?
Square Support <square@help-messaging.squareup.com>12:10 PM (46 minutes ago)

Hi Russell,

Thanks for reaching out. I was able to cancel your Retail subscription, and refund all of the fees that were charged. Refunds can take 2-7 business days to complete. If you don't see it in that time, please reply back to me and I can investigate further.

Please let me know if I can help with anything else.

Bryan
Square Support

ref:_00DE0Y7ru._5000LzDImB:ref
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Drew N, Community Manager

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That does sound like a pain. To be honest, I wasn't aware that Square was even partnering with Bigcommerce. I hadn't noticed it. Let me know if you actually hear from them. They also have a Twitter account that you could talk to if they don't respond in a timely manner.
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Drew N, Community Manager

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Ok, I'm glad it seems things are resolved.
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themieleman, Champion

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I'm expecting $180 in refunds for the three months. When that refund is posted, things will be resolved.
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Drew N, Community Manager

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I think you won't have a problem. Especially since you have a message saying they have refunded it. Unfortunately, banks like to delay the refund for some time.

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