How come after customer makes a purchase it doesn't redirecting from paypal?

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Hi,
After a customer makes a purchase from our website using the PayPal buttons on our site it is supposed to redirect back to a our site, instead it a page comes up that says "can not redirect back to site". I contacted PayPal and they test everything and this is what they said. "This issue is not related to PayPal, as the transaction was redirected as intended"..
So they say there end is redirecting but something on our end is preventing it from going through.
We get several calls a day and the customer ask if the purchase went through because of this issue. Its been going on for probably a year or more. Our site is built with Homestead Site Builder
Thanks for the help!
Christian
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Christian5154

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Posted 1 month ago

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Elyzabeth , Official Rep

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Hello Christian5154


What URL are they trying to redirect to?
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Christian5154

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Hi Elyzabeth,
Here is the URL.
http://www.saccitycorvette.com/Returncustomerafterpayment.html

Thank you for checking this out.
Christian
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Elyzabeth , Official Rep

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Hi Christian5154

So, as you can see, that URL is working fine. Can you contact Paypal and see if they can give any other information other than "The issue is not related to Paypal"? Are they getting an error message? The link they are trying to redirect to is working fine, which is what we have control of.
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Christian5154

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ok Elyzabeth, I let them know what you said, waiting to hear back.
Thank you
Christian

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