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how can up date the card for bill payment? already try to make it twice from web site but withot succes ,i cannot call in usa becouse i m from italy
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194 Points
Posted 11 months ago
Elyzabeth , Official Rep
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44,948 Points
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194 Points
hi thank you , but i m in italy there is a problem , there isn't other way? and why my domain hp is not found?can be for card not up date? i have two domin and other is ok .
Elyzabeth , Official Rep
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44,918 Points
Unfortunately, no. There is no other way to update the card on file through support. We are experiencing an issue on some accounts where the credit card won't update from the customers side. We have our engineers working to fix this as soon as possible, but the only fix right now is to have one of our representatives update the card on our end, which would have to be done over the phone.
Which domain is not working?
Which domain is not working?
Elyzabeth , Official Rep
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44,918 Points
If you are talking about robertaspalazzi.com, that domain is on client hold, which means it is suspended. To get more information and instructions to fix this, please read this article:
https://community.homestead.com/homestead/topics/extremely_important_domain_information
This does not have to do with the billing issues, it is a separate problem
https://community.homestead.com/homestead/topics/extremely_important_domain_information
This does not have to do with the billing issues, it is a separate problem
(Edited)
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194 Points
sorry, but why should it be suspended ??? Up to 22nd December it was working properly, and this demain was opened in november 2018
Elyzabeth , Official Rep
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44,918 Points
As a courtesy, I am going to credit the past due amount until we are able to fix the billing.
Elyzabeth , Official Rep
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44,918 Points
It is not related to billing, if you read the article I provided, it will explain and give you instructions to fix this issue.
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194 Points
Package Type:Website Gold Plus Package
Upgrade
Total Price: $36.98 / month
Next Bill Date: January 23, 2019
Next Renewal Date: January 28, 2019
Package Features
$22.99 / month
Websites (Unlimited)
Pages (Unlimited)
Blog
PayPal Commerce
MB Storage Space (5120) | Total: (0 / 5120 Used)
GB bandwidth (100)
Domain (1)
Subdomains (10)
Email boxes (5)
Add-ons
$ 13.99 / month
Get more Add-ons
2 Domains: $ 4.00 / month
1 Website Ecommerce AddOn: $ 9.99 / month
Upgrade
Total Price: $36.98 / month
Next Bill Date: January 23, 2019
Next Renewal Date: January 28, 2019
Package Features
$22.99 / month
Websites (Unlimited)
Pages (Unlimited)
Blog
PayPal Commerce
MB Storage Space (5120) | Total: (0 / 5120 Used)
GB bandwidth (100)
Domain (1)
Subdomains (10)
Email boxes (5)
Add-ons
$ 13.99 / month
Get more Add-ons
2 Domains: $ 4.00 / month
1 Website Ecommerce AddOn: $ 9.99 / month
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194 Points
this is the package I have and for which I am paying, can you pls fix it and make www.robertaspalazzi.com visible again urgently ?
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194 Points
why was robertaspalazzi visible until Dec. 22nd ??? Can you explain this pls ?
Elyzabeth , Official Rep
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44,918 Points
As I said before, read this article:
https://community.homestead.com/homestead/topics/extremely_important_domain_information
It will explain this issue and how to fix it. Like I said, it has nothing to do with billing.
https://community.homestead.com/homestead/topics/extremely_important_domain_information
It will explain this issue and how to fix it. Like I said, it has nothing to do with billing.
(Edited)
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194 Points
now the link to web robertaspalazzi .com site is ok , i revised the info about card on my account Homestead, so i saw that new billing will be next 23/ jaunuary 2019 , so i think that no need to call : 1-800-710-1998 , true?
Elyzabeth , Official Rep
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44,918 Points
You do not need to call
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