How can I retrieve deleted emails? The new system does not properly highlight which file is being deleted. Causing major problems!

  • 0
  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • 0
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

The new format does not highlight which file is being used. When I click on trash to delete the junk emails, the inbox file is sometimes the one still active. Once I delete them I cannot find a way to retrieve them.
Photo of Cathy7660

Cathy7660

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
2 years ago
Photo of Drew N

Drew N, Community Manager

  • 261,084 Points 100k badge 2x thumb
If you delete messages from the inbox, they should be moved to the trash. You should be able to remove them from there. If not, what is the email address and a couple of examples of missing emails. The from address and subject should help.
2 years ago
Photo of Cathy7660

Cathy7660

  • 80 Points 75 badge 2x thumb
I know they go to the trash file. The problem is that the new format does not always show (correctly) which file is open. It will show I have the trash file open when I delete and then will refresh and show that I actually deleted the inbox file. 
2017-08-21T17:28:42+00:00
Photo of Drew N

Drew N, Community Manager

  • 261,082 Points 100k badge 2x thumb
The selected folder and email should be highlighted. Can you get a screen capture of what you mean? It can take a little time for the folder to refresh. The more messages the longer it will take.

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction