How can I retrieve deleted emails? The new system does not properly highlight which file is being deleted. Causing major problems!

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The new format does not highlight which file is being used. When I click on trash to delete the junk emails, the inbox file is sometimes the one still active. Once I delete them I cannot find a way to retrieve them.
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Cathy7660

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Posted 2 years ago

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2 years ago
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Drew N, Community Manager

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If you delete messages from the inbox, they should be moved to the trash. You should be able to remove them from there. If not, what is the email address and a couple of examples of missing emails. The from address and subject should help.
2 years ago
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Cathy7660

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I know they go to the trash file. The problem is that the new format does not always show (correctly) which file is open. It will show I have the trash file open when I delete and then will refresh and show that I actually deleted the inbox file. 
2017-08-21T17:28:42+00:00
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Drew N, Community Manager

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The selected folder and email should be highlighted. Can you get a screen capture of what you mean? It can take a little time for the folder to refresh. The more messages the longer it will take.

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