How can I renew my domain?

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How can I renew my domain? I received an email with a message that says: "Your domain name(s) will expire in 5 days. Act now to avoid any disruption to email or website services and avoid losing your chosen name(s)."

My domain name is indxxplus.com

Thanks!
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marvellop334734

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Posted 7 months ago

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7 months ago
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Drew N, Community Manager

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Where did that message come from? According to whois records, indxxplus.com expires in October. In any case, it is hosted with Homestead and your account is open, so we will auto renew it when necessary.
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2018-06-20T18:10:28+00:00
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Drew N, Community Manager

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No. Only the hosting company can renew a domain. You need to keep your Register account as long as the domain is there. You do not want to allow it to expire. You could transfer it to Homestead and we would renew it for you, but the expiration process is lengthy. The day it expires, your site goes offline. Your site and email would then be  down for 45-70 days before the domain might become available again.
2018-06-20T18:23:54+00:00
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themieleman, Champion

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I just received a past due notice from bigcommerce. 
Should I be concerned about?
2018-06-20T18:34:37+00:00
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Drew N, Community Manager

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No. Their billing system apparently is sending those out. They have advised us to tell you to ignore it. We are still having them look closer to make sure everything is fixed.
2018-06-20T19:06:56+00:00
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marvellop334734

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Well, I received an email from this account: hostmaster@hs-support.homestead-inc.com, letting me know that I had to call this number (1-800-986-0958) to renew my domain. 

Is that not coming from you guys, then?
2018-06-20T19:47:12+00:00
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Drew N, Community Manager

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It does seem to have come from us, but the whois shows fine.

i will look into this further, but the domain is set to renew as needed, so you are good.

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