How can I renew my domain?

  • 0
  • 1
  • Question
  • Updated 3 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

How can I renew my domain? I received an email with a message that says: "Your domain name(s) will expire in 5 days. Act now to avoid any disruption to email or website services and avoid losing your chosen name(s)."

My domain name is indxxplus.com

Thanks!
Photo of marvellop334734

marvellop334734

  • 134 Points 100 badge 2x thumb

Posted 3 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
Where did that message come from? According to whois records, indxxplus.com expires in October. In any case, it is hosted with Homestead and your account is open, so we will auto renew it when necessary.
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
No. Only the hosting company can renew a domain. You need to keep your Register account as long as the domain is there. You do not want to allow it to expire. You could transfer it to Homestead and we would renew it for you, but the expiration process is lengthy. The day it expires, your site goes offline. Your site and email would then be  down for 45-70 days before the domain might become available again.
Photo of themieleman

themieleman, Champion

  • 57,192 Points 50k badge 2x thumb
I just received a past due notice from bigcommerce. 
Should I be concerned about?
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
No. Their billing system apparently is sending those out. They have advised us to tell you to ignore it. We are still having them look closer to make sure everything is fixed.
Photo of marvellop334734

marvellop334734

  • 134 Points 100 badge 2x thumb
Well, I received an email from this account: hostmaster@hs-support.homestead-inc.com, letting me know that I had to call this number (1-800-986-0958) to renew my domain. 

Is that not coming from you guys, then?
Photo of Drew N

Drew N, Community Manager

  • 258,538 Points 100k badge 2x thumb
It does seem to have come from us, but the whois shows fine.

i will look into this further, but the domain is set to renew as needed, so you are good.

This conversation is no longer open for comments or replies.