How can i list products to ebay when products are over first class weight BC wont allow me to.

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I have alot of items that can ship first class and alot that would require priority mail. By setting up first class and priority mail in BC it should automatically ignore first class when weight is over 1 lb but it doesn't and won't allow me to list. I even tried to remove first class temporarily and this is what it says "The eBay listing associated with the inventory item, or the unpublished offer has invalid data in the associated Fulfillment policy. Package weight is over the weight limit for service USPS First Class Package. The maximum weight is 1 lb. For more details, see https://pages.ebay.com/sellerinformation/news/springupdate2015/index.html."
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Jill1739

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Posted 1 year ago

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Drew N, Community Manager

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Jill, BC is saying that Ebay doesn't like it because it is not a real time quote. It is fixed. This doesn't make a lot of sense to me because priority mail is still a fixed cost correct? In any case, are you able to remove that portion and see if it allows the listing?
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Jill1739

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they allow calculated shipping that is what i have it set to but originally they only offered fixed shipping. so there must be a conflict with my shipping policies on ebay.
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Drew N, Community Manager

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Let us know. I hope that is it, as I am not sure what else to try right now.
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Jill1739

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I changed my default shipping policy on ebay to only allow USPS Priority Mail and BC system still saying its over first class weight. as of right now i can not export any products to ebay.
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Jill1739

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I changed my default shipping policy on ebay to only allow USPS Priority Mail and BC system still saying its over first class weight. as of right now i can not export any products to ebay.
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Drew N, Community Manager

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If Bigcommerce is only passing priority and not first class, then it would seem that Ebay must have a configuration for this as well, otherwise why would it mention first class? Or is it possible you missed a setup for first class somewhere in BC?
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Jill1739

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i setup Bigcommerce for priority only also
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Drew N, Community Manager

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And it still gives the same error message about first class? or is there a new message?
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Jill1739

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same error
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Drew N, Community Manager

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I hate to ask, but can you double check your EBay account to make sure the First Class did disable? I had the BC guys log in to your store and look. They said the store looks right, but it will not update EBay. They did suggest that you also try to select fixed shipping as per the picture below.

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