Homestead will lose business if Email issues are not addressed NOW.

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  • Updated 6 years ago

This conversation has been merged. Please reference the main conversation: How do I voice my complaint with regard to the email service?

Mike: I have been a user of Homestead for roughly 2 years now, connecting to your firm through my relationship with Intuit. I appreciate your updates, but have to share that I am dumbfounded by the length of time this has taken to remediate. By my measure, it has been more than a week since email first started to be slow, or simply not work. I'd estimate that my productivity has been cut by 30% or more for more than a week...that represents an incredible cost to my business.

Small business, which I sense represent the majority of your firm's business, struggle daily to appear credible and professional when interacting with others in the business community. Being unable to respond promptly to emails, unable to send messages with attachments, or simply not receiving inbound emails...this makes us look like we're in the bush leagues compared to larger businesses. The actual and opportunity cost of being stuck with that image can't be overstated.

Please, fix these problems expeditiously or we will move our business to another provider.
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Posted 6 years ago

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