Homestead Customer Support + Member Knowledge = Best Community Ever!

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Let me begin by saying “thanks” to all levels of support devoted to keeping us moving forward as a community, and certainly to whomever else with Homestead thanks is due. With that said however, for just a moment I’d like to bring to your attention the effort put forth by the official members of our community, generally referred to as customer support.
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SiteBuilderPros, Champion

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Posted 6 years ago

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SiteBuilderPros, Champion

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Fellow Community Members,

A simple observation here quickly yields the conclusion that we sometimes have problems. But whether a particular problem is with SiteBuilder or some other product or service offered by Homestead, should we lose sight of the fact that “a real person” is sitting on the other side of that problem and become hostile? Likewise, should we also disregard that even through our hostilities the members of our support team will remain patient as always, as they work emphatically to provide a solution? I understand completely that its their job - right? But as members of the Homestead Community, here’s what we should all consider. No system is perfect! Quirks are simply the nature of all things technical. And proof of such is the fact that every website builder offered online to some extent provides support for its own system. So while it may be necessary to ask serious questions, convey emergencies, or even make known your expectations of support in general, it is redundant to treat any member offering their assistance like they’re the problem, especially the members of our support team! It’s pretty obvious these guys have our best interests at heart. So whenever a particular member has purposed to demean, displace, or discourage, other members may find it offensive. Once again, thanks to the “real people” who make up the official members of our community. Some of us are behind you 100 percent!

Now I understand completely that we’re all susceptible to frustration due to circumstances that are less than ideal and sometimes beyond our control. So I’m by no means attempting to discount some issue that you may have as a community member. Rather, I propose what (contingent upon your participation) is a viable solution, bringing us to the purpose of this post. Have you ever observed discussions under which the genius of another member has appeared? As we read on, it often becomes obvious that we’re in the presence of SiteBuilder-savvy designers, coders, and other members with diverse skill-sets under Windows & Mac OS (just to name a few). And certainly where possible, some of these members stand in the gap as back-up solutions providers to our support team. But not all such members contribute! On the same token, I recognize that not every member here is equipped to handle some technical issue, but may still relate well to a problem that someone else is having. I dare to speculate their words of encouragement would otherwise help to promote more positive interactions. But yet again, not all such members contribute! Simply put, these kind of observations beg the question, “Have you ever considered what our online community would become if we all were contributors in some fashion?” Subsequent to my participation here, I’m of the mindset that there is no reason why together we can't take a huge step toward becoming the best community online. But not as long as we continue to neglect our collective effort. Wouldn't you agree?



Thanks in advance for your support!
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Drew N, Community Manager

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Hello, I know this is a very old topic, but I want to reply to it now.  We understand there have been some tough times with the truly massive migrations that we have been doing. We at Homestead want to thank you all for your patience while we worked through those times.  We would also like to thank SitebuilderPros for the tremendous help you have been answering questions with us.  We really appreciate the help. 

We are making a concentrated effort to make this community great.  We are clearing out old topics and doing a ton of general house cleaning.  We have done a ton of other work aimed at improving the search function as well.  Reducing the number of topics and improving search should go a long way to helping everyone find an answer more easily.  As always, if you don't find your question, feel free to post a new one.  We really do want to help.

Cheers to your success

Drew

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