homestead will not load

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  • Updated 3 months ago
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My Homestead Site builder will not load from my desk top.  I can access and edit my account on-line.  I have uninstalled and reinstalled the software twice.  

When I select my homestead Icon from my newly downloaded software (from the desktop) , I get the loading icon for about 3 seconds, then  nothing.

Any suggestions ?

thx
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Stinger

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Posted 3 months ago

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themieleman, Champion

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Use SB+.
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Stinger

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I'll try anything at this point... have a link ?
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themieleman, Champion

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I love to see you switch. Unfortunately, the homestead staff will need to assist with the change. SB+ is similar to SB desktop but will safe you a great deal of grief. SB+ is in the cloud and you'll not need to load it on your desktop. Your other option is to switch to the new Homestead Website Builder. This program will enable your site to be mobile friendly. It's the best option and it is the future. The Homestead staff can help you with the transition during normal business hours.
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Stinger

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I'll chat with the staff on Monday.  I'd hate to lose my desk top version, but we'll see what my options are when I chat with the staff.  Thanks for your input.
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themieleman, Champion

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You're welcome!
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Elyzabeth , Official Rep

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Hello Stinger

I am sorry you are having trouble. My best suggestion, like themieleman, would be to use the online version. The downloadable builder is unfortunately very old and outdated, so it does encounter a lot of issues.
To use Sitebuilder Plus, you would just need to log in to homestead.com, click on "Websites Manager" and choose the option "Edit with Sitebuilder Plus"
If for any reason, you don't see your full website in SB+, you would need to get into the old builder to upload the files.
Here is an article with a program you can download that should repair the downloadable builder temporarily. It will probably break again when your operating system updates, but it should work long enough for you to go into the File Manager and click the upload button. This will pull your website into our online editor.

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