Homestead - Please change your live help hours!

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  • Updated 1 year ago
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My chat hours with you are from 4:30am to 1:15pm. I am often working all afternoon and may have an issue. I am not ever working at 4:30-9 am - and sometimes need help in the afternoon!  Also your close your chat early all the time and I am  unable to get help! Customer service is lacking during business hours. I am sitting here with 2 pressing issues and no one to help me!
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liz7153

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Posted 1 year ago

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Les6064

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Hi liz, What time zone are you in?
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themieleman, Champion

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Post your issues here and somebody will assist you.
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liz7153

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I am pacific!
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Drew N, Community Manager

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Liz, I will pass your request to the management team, but these decisions can take a while to evaluate. You may always post questions here. We are not live help, but employees are here Mon-Fri to answer questions. We also have some very helpful fellow customers that might be able to answer your questions. Sometimes they may have an answer that fits your desires better than our answer. There is often more than 1 way to do things.

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