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The community moderator provided the following reason for archiving:
My chat hours with you are from 4:30am to 1:15pm. I am often working all afternoon and may have an issue. I am not ever working at 4:30-9 am - and sometimes need help in the afternoon! Also your close your chat early all the time and I am unable to get help! Customer service is lacking during business hours. I am sitting here with 2 pressing issues and no one to help me!