Homestead picked the worst time of the year to do this upgrade, the busiest time of the year for selling stuff! :-(

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This conversation has been merged. Please reference the main conversation: Continued data migration 12/12/2014

I have years worth of work in Homestead via Desktop SiteBuilder, I am NOT going to uninstall SiteBuilder off my computer! It would take weeks on my slow internet connection to reload.
WHY?
Because it was working fine before they started this upgrade!
I been watching these conversations now for weeks, waiting for SiteBuilderDesktop to work again. If my calculations are correct, Homestead has been working on this 2-3 week upgrade for 19 days now and I have had ZERO access to my website to do updates! :-(

Homestead picked the worst time of the year to do this upgrade,
the busiest time of the year for selling stuff....going going....soon to be lost & gone! :-(

Someone in Homestead sure goofed this upgrade up!!!

I been with you since the beginning and have NEVER had this problem until now! 
Still Waiting for access..... :-(

Oh by the way, I have 100's of websites so SiteBuilderPlus won't work for me.


P.S. Special Note To Drew N., You have been doing an outstanding job watching, monitoring, and answering these messages from mostly pissed off people,
I take my hat off to you sir!
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Keith

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Posted 5 years ago

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Larry7044

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I will have to agree with you. I also have been with Homestead for years and have never had any trouble with it, until now. I own a computer repair shop and I have hundreds of customers using my main Web site for their homepage. My home page still says "Happy Thanksgiving" which I had planed to change to "Merry Christmas" the day after Thanksgiving. Guess what, no access to Desktop Site Builder. And when I log into the Site Builder Plus, it displays the wrong index page. I went through most of the summer without needing to make many changes to my site, and now, the busiest time of the year, I can't access SB. Defiantly the wrong time of the year to be down for "2 or 3 weeks". 
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Drew N, Alum

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Keith211,

Thanks, I just wish I could do more to help out, and that the transition would have been smoother.

Drew
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Keith

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Your very welcome Drew and I agree with everyone else who is effected by this, it should have been smoother.
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Blair5917

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Is the transition over? I still can not use site builder.
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Drew N, Alum

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I'll have an update tomorrow. Are you able to use Plus?

Drew
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Drew N, Alum

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Larry7044,

I think I was in the wrong place on our other topic. I'll go look. I think I was updating the wrong site in Sitebuilder. It is woolcon you need to work on, not woolcom, is that correct? If so, I may be able to get you working

Drew
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Larry7044

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No not woolcon. I have woolcom.com (no longer in use) not that one either. WOOLCOM.NET is the one I need to work on. NET (not com) - Thanks.
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Ari

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Homestead was acquired by Intuit Inc in 2007. It is based in Mountain View, California. I joined Homestead when it first started and you could actually talk with the CEO back then. Whoever decided to do this upgrade at this time of year; in this way, needs to get outside on planet Earth and look around a bit. Not only is it the worst possible time to do this, it should have been done 7/24 and it does not appear to be the case! If you go to the chat area, you see a new message that says "1-2" more weeks. The person I spoke to said it would be up and running in a day; this was yesterday. This kind of service outage is unheard of in any technology company; and Intuit needs to rethink the wisdom of why and how they did this!
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Ari

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Just to add a couple thoughts. I have found Homestead to be a very good company for a long time now. It has been very important to me over the years. I use another similar service which provides really good customer service. But tying to explain and resolve an issue with this other service is like 2 ships passing in the night. Homestead and Intuit need to make sure they never make this mistake again! 
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Keith

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You must be tired Drew, don't you mean Homestead sold it to Intuit? Cause the CEO of Homestead sent me a e-mail along time ago, said it was going to happen, but he was going to stay on with the company for the time being. Never heard no more after that, and I have only had 1 problem in all these years with Homestead until now.
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Drew N, Alum

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Keith211,

Homestead(Justin) was sold to Intuit in 2007. Intuit didn't really advance us at all and then sold Homestead to Endurance International Group in 2012. We have loads of work to do to bring back end systems up to date. Endurance is a dedicated Internet services company, so we will hopefully see new stuff once we can bring Homestead's back end technology forward.

Drew
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Keith

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mmm, I did not know that it was sold again Drew. Learn something knew every day! So is Justin now out of it, or is he still hanging around?

Keith

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Drew N, Alum

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No. He left in 2007, when he sold to Intuit, as far as I know. He definitely hasn't been involved in the 5 years I have been here.

Drew
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Keith

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WoW...
Learn something new everyday.
Thanks for sharing that Drew! :-)

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