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Hmail issues with POP/IMAP (Outlook)

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Updated 7 years ago

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For customers having time out issues connecting to Hmail in mail clients like Outlook, we have seen some success creating email boxes as an IMAP with SSL enabled. For this to work properly, you will need to make sure that you are using

Incoming mail server: mail.homesteadmail.com Port: 993
Outgoing mail server: smtp.homesteadmail.com Port: 587

All other settings will remain the same. We are continuing to investigate the issue and will update as new information becomes available.

Drew N, Alum

262,816 Points

Posted 7 years ago

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Drew N, Alum

262,816 Points

Here is another configuration that has worked for some people.

IMAP
Incoming: mail.yourdomain.com (whatever your domain is)
Outgoing: smtp.yourdomain.com (whatever your domain is)
SSL OFF for both
Incoming port 143
Outgoing port 587

Thanks

Drew N

2013-04-16T15:32:42+00:00

220 Points

Drew- trying to fix this still and I looked back on other posts you wrote. See above.
My domain is "www.ascensionpm.com"
Should I be trying to change my servers to "mail.ascensionpm.com" and smtp.ascensionpm.com"

How is the connection to Homestead made if I change these?

0

2013-04-16T15:35:54+00:00

Drew N, Alum

262,816 Points

Yes, but when using your domain name you will not be able to use SSL.

Thanks

Drew N

0

2013-04-16T15:37:11+00:00

220 Points

I have not used SSL in the past- why would I need it. What is it?

0

2013-04-16T15:39:43+00:00

Drew N, Alum

262,816 Points

It is an encryption called Secure Sockets Layer. We have never implemented it for customers. I am not sure why some people have to enable it now.

0

2013-04-16T15:43:58+00:00

220 Points

So what is the difference in using "mail.ascensionpm.com" or "mail.homesteadmail.com" what is the difference

0

2013-04-16T15:48:40+00:00

Drew N, Alum

262,816 Points

You need to have a security certificate for each domain, so if we used your domain name and enabled SSL, then you would have to buy a certificate. By doing it on our server we can just have the one.

Without the SSL there is no difference.

0

2013-04-16T19:54:43+00:00

152 Points

I have tried all of the settings listed above and nothing has worked. I am using Outlook 2007. Nan

0

2013-04-16T19:57:23+00:00

Drew N, Alum

262,816 Points

Can you give me the following information please?

Email address affected:
ISP:
Security Software used on the computer:
Operating System:
Email software(include version):
When the problem started:
Did you fix it:
If so, what settings worked:

0

2013-04-16T20:06:51+00:00

152 Points

nlueckert@tcgathletics.com, What is ISP? I use Norton; Windows 7 professional; Outlook 2007, Problem started last Friday and hasn't worked since.

0

2013-04-16T20:07:25+00:00

152 Points

I can send e-mail, but I can't receive it.

0

2013-04-16T20:10:45+00:00

Drew N, Alum

262,816 Points

ISP is your Internet Service Provider.

0

2013-04-16T20:10:53+00:00

152 Points

I imagine ISP stands for Internet Service Provider. If that is the case, my office gets it through owner of the office building we are located. I'm not sure who that is.

0

2013-04-16T20:29:38+00:00

152 Points

I just looked up an older post and found additional setting options and it worked. Thank goodness. Thank you.

0

2013-04-16T20:37:01+00:00

Drew N, Alum

262,816 Points

Excellent!

0

70 Points

I am not receiving mail Drew, but I sure can send it. I am using Microsoft Outlook 2003.

Drew N, Alum

262,816 Points

Here is a configuration that a customer was able to make work as well. This one is a POP.

I have been able to send and receive emails with the following setting in Outlook 2007.

Make sure to click the box This server requires an encrypted connection (SSL) the Incoming Server Port (POP3) will change from110 to 995 make sure it has 995 in the box.

The outgoing server port (SMTP): 587 I left mine the same.

Thanks

Drew N

2013-04-15T18:59:48+00:00

70 Points

Thanks Drew, this worked actually. Once you have this figured out will I have to change it back?

0

2013-04-15T20:19:17+00:00

60 Points

This one worked for me as well, send and receive. Same question as above as well.

0

2013-04-15T22:24:39+00:00

Drew N, Alum

262,816 Points

I am working on finding out. I do not believe so.

0

2013-04-15T23:34:52+00:00

130 Points

I'm using Outlook 2010. I've tried many of the combinations for incoming and outgoing ports (suggested above) and still it doesn't work. When I try to send it says the connection to the server was interrupted but I'm connecting to POP. I'm still receiving but cannot send. Odd thing, usually in the morning until around noon it works fine. Any suggestions?

0

2013-04-15T23:39:50+00:00

Drew N, Alum

262,816 Points

I will report this to the mail admin to see if there might be relevancy. Thank you for the information.

0

2013-04-16T15:35:01+00:00

130 Points

Thanks Drew. Again this morning I'm sending and receiving. I'm now beginning to think the ports are not the problem. It will be interesting to see if quits again this afternoon.

0

2013-04-16T23:49:17+00:00

130 Points

No changes and it is still working. What did you do to fix this? Finally I've had Outlook for an entire 8 hours with no interruptions. THANK YOU!

0

2013-04-16T23:54:38+00:00

Drew N, Alum

262,816 Points

I am not ready to declare victory just yet, but I am glad it seems most of you are back on your feet. Please let me know if anything changes.

0

2013-04-17T17:26:23+00:00

130 Points

My Outlook just went down again. I'm not able to send but can receive. I'm happy, Drew that you are not happy to declare a victory. This is getting annoying to say the least. Please get this worked out. I like so many others depend on my Outlook for business communications and the calendar for appointments.

0

2013-04-17T22:28:42+00:00

130 Points

Outlook is still down. I can receive but not send. Since this works off and on, i cannot believe this problem is on my end. I'm ready for you to fix this now...

0

2013-04-18T17:06:17+00:00

130 Points

Another note, my Outlook is again working but it is still morning. Like yesterday and days before that I fully expect it to go down again sometime today. Any progress on your part to get this fixed?

0

2013-04-18T17:28:36+00:00

Drew N, Alum

262,816 Points

We made a change last night, and most people seem to be working fine now. There are still some and we are working on those as they come in.

0

2013-04-18T23:35:16+00:00

130 Points

Not! Works in the morning and goes out in the afternoon just like yesterday, the day before yesterday and that day before that and the day before that. I've had one day in the past week where I could actually use my Outlook. Come on guys, what is the story?

0

2013-04-19T16:22:34+00:00

130 Points

Interesting I had it for an hour this morning and the port numbers were changed on my machine. Come in guys, it's time to get this fixed.

0

2013-04-19T16:32:08+00:00

Drew N, Alum

262,816 Points

Are you saying you had to change the port numbers to make it work? Or the port numbers were now different than they were when you last changed them?

0

100 Points

I use Microsoft Entourage and have not been able to send mail since Friday...can anyone help with that?!

132 Points

Drew,

Attempted the above and get the following error:

- Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

330 Points

this works for me , SSL enabled ... pop3
outgoing 465
incoming 995

paul

70 Points

I have tried all of this with no success. It all started late last week. Over the weekend it actually downloaded a few e-mails but the problem started back.

102 Points

The fundamental question for me is what changed on your end as the email provider? It looks like a bunch of hodgepodge attempts instead of determining the ROOT CAUSE. Is the root cause being investigated as to what changed?

2013-04-15T22:26:15+00:00

Drew N, Alum

262,816 Points

It is, the mail administrators are working on that end, and we in tech support and with the help of some great customers are finding ways to make it work for you now.

Thanks

Drew N

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100 Points

This is nuts. I've been with Homestead for many years. Somebody must have monkeyed around with the settings at Homestead to cause this problem. This is especially damaging to small business people that depend on timely responses to email.

330 Points

hi again, i had same results as Ken, checked my settings, they had changed automatically?? maybe virus??...changed back and all is well, very strange??

70 Points

This all seemed to start last week when they were having other e-mail problems. This is creating a major problem in my business.

80 Points

I have now tried all 4 POP configs listed here and still not getting anything. Nothing changed at my ISP. HELP>

2013-04-15T21:33:52+00:00

80 Points

GOT IT... HAD TO ENABLE MY SSL WITH INPUT 995 AND OUTPUT 587.

0

70 Points

Hello,

I feel the issues as everyone else, I am a small business which needs this to work. I use my emial through different devices so POP is not an option. I need the IMAP to work, I have tried both of the fixes above no joy.

I am using Fios for ISP, I had them check routers and all ports but 80 were open.

If I disconnect from the Fios network and tether the PC via from my phone network everything works as before.

Strange does anyone have any other ideas ...

70 Points

Hey Julie fixed mine....

incoming server imap 993 with SSL on
outgoing smtp 587 with no encryprion

great.....

2013-04-15T21:54:44+00:00

80 Points

Me Happy tooooooo. Let's hope no one messes with the servers again.

0

Drew N, Alum

262,816 Points

Good to hear you guys are back and running. Let us know if you need anything more.

Thanks

Drew N

132 Points

OK. So now Outlooks seems to be working both receiving and sending emails. NOT the same results with the iPhone 5. What do we need to do to correct that problem?

I agree with other comments that this is particularly troublesome and for small businesses a bigger problem then you might imagine!!

2013-04-15T22:27:41+00:00

Drew N, Alum

262,816 Points

What problem are you having with the iphone? Sending or receiving or both?

0

2013-04-15T23:32:29+00:00

132 Points

Please provide the specific settings needed. Now that I've tinkered with it.... it is not responding at all!!

0

2013-04-15T23:37:42+00:00

Drew N, Alum

262,816 Points

Click Here for iphone instructions

0

2013-04-16T00:40:01+00:00

132 Points

Verified the settings. Error message is with incoming POP server "not responding" - all the setting are as noted in the instructions. I re-added the account from scratch just to make sure.

0

2013-04-16T00:44:03+00:00

Drew N, Alum

262,816 Points

You are using POP on the phone? By default the iphone sets up as an IMAP.

0

2013-04-16T00:50:46+00:00

132 Points

The IMAP settings as noted in the instructions gave me the same error message. I've tried both.

0

2013-04-16T00:52:45+00:00

Drew N, Alum

262,816 Points

Ok, I will keep looking.

0

72 Points

Drew, 110 with SSL enabled works for me on the computer, thanks! Any advice for iPhone & iPad settings, before I start messing around there?? I've been using Server Port 143 there, with SSL off. Suggestions appreciated.
<>

2013-04-15T22:28:18+00:00

Drew N, Alum

262,816 Points

Port 143 is an IMAP setting. Try enabling the SSL.

0

2013-04-15T22:51:45+00:00

72 Points

Worked, thanks! So this isn't just an Outlook problem, it's something more general?

0

2013-04-15T22:56:48+00:00

Drew N, Alum

262,816 Points

It isn't just Outlook. Other mail clients were also affected, but it was not affecting everyone. Additionally, we have found that if your box failed on one computer, it might work with the same settings on a different computer.

Drew

0

2013-04-16T16:43:20+00:00

102 Points

To say I am not happy with Intuit is an understatement, first we had email issues for almost two weeks and now this what gives!!! You are seriously affecting our businesses. That doesnt seem to be a priority due to the length of time it is taking for you to fix these errors and the numbers of ones that are occuring.

0

2013-04-16T16:45:46+00:00

Drew N, Alum

262,816 Points

It is absolutely the highest priority. Can you provide me with the following information?

Email address affected:
ISP:
Security Software used on the computer:
Operating System:
Email software(include version):
When the problem started:
Did you fix it:
If so, what settings worked:

Thanks

0

80 Points

Changing the incoming server to SSL with the default port 995 worked, both for Outlook 2011 for Mac and for Mac Mail, but both yield a host name mismatch error (*.homestead.com; issuer: COMODO SSL CA) that needs to be accepted. Port 995 without SSL does not work. IMAP access on iPad/iPhone has not been affected, just popmail access for incoming messages. Why the sudden change? Why the mismatched host name on the SSL certificate? In the past, SSL didn't work for Homestead email accounts.

102 Points

This morning I received 15+ emails which were sent on Friday...then nothing the rest of the day. Please help. I use outlook 2003 and tried both 993 incoming and 587 outgoing then 143 incoming and 587 outgoing with no positive results. Please help.

2013-04-15T22:51:09+00:00

Drew N, Alum

262,816 Points

You received them in Outlook this morning? Are you clicking the use SSL when trying port 993? What was the port when you started?

Thanks

Drew N

0

2013-04-16T15:37:25+00:00

102 Points

Yes, about 10AM central time. As of now I have tried to connect as stated above with no results. I did check the box to use SSL with both port 993 and 143 with error messages that the security certificate can't be verified...the certificate's CN name doesn't match passed value. My current settings are 110 and 587 with no check mark in SSL. I need my email up and running as I can't operate my business without my email communications. In that this problem started on the 2nd according to some of the posts I've read, this is unacceptable to not have the problem solved yet. Are you making any progress from your end or am I to expect to have to pay my IT tech to solve it on my side, if that's even possible?

0

220 Points

I am using a MAC and IMAIL. I am not recieving emails on port 143 or port 993 SSL. What do I do?

I am seeing my email on webmail ....finally.... I need a fix - any suggestions

2013-04-15T23:05:31+00:00

Drew N, Alum

262,816 Points

Is your imail setup as a POP or IMAP client? If it is POP, then these ports will not work. These settings are for IMAP.

0

2013-04-15T23:10:11+00:00

220 Points

Drew - port 143 is IMAP, yes I am on IMAP and it is not working

0

2013-04-15T23:17:52+00:00

Drew N, Alum

262,816 Points

Do you check email from multiple clients? Are you familiar with the differences between POP and IMAP. We have had a couple of people that were able to make POP work, but not IMAP.

0

2013-04-15T23:20:20+00:00

220 Points

Yes I am familiar with the differences- ad I do need IMAP for multiple clients

0

2013-04-15T23:29:48+00:00

Drew N, Alum

262,816 Points

Ok, let me keep working on it, to see if I can find something more. Unfortunately for now please continue to use the webmail.

0

2013-04-16T00:11:01+00:00

220 Points

Drew- I have a IPAD and it works fine with the setting you provided - but the MAC does not. Any news on this yet?

0

2013-04-16T00:13:46+00:00

Drew N, Alum

262,816 Points

Nothing more yet. I am still working and looking for ideas.

0

130 Points

I am angry as hell. My business is shut down because of this problem. I don't use Outlook. I use yahoo.mail and I'm not getting any emails from my customers through my intuit website. Right now I'm on hold with their technical support who has kept me on hold for several minutes. I'm waiting for someone to pick up so that I can address this important matter. Does anyone have any suggestions for yahoo mail users???

2013-04-15T23:15:49+00:00

Drew N, Alum

262,816 Points

The email link on your contact page doesn't go to a yahoo email or to an email that is hosted with us. It goes to an email @section8home.com. Are you checking this email?

Thanks

Drew N

0

1,018 Points

I don't know if it can help but Widow's Update made an update thursday!

May the problem come from that update?

2013-04-15T23:19:40+00:00

Drew N, Alum

262,816 Points

Thanks, we did know that as most people that are having the issue did notice a recent update. That can't be the entire problem though as some Mac users are also experiencing some issues.

Thanks

Drew N

0

172 Points

None of these changes have helped me.

2013-04-16T00:59:45+00:00

Drew N, Alum

262,816 Points

We are still working to help you out. Are you able to log into the webmail interface?

0

2013-04-16T01:03:07+00:00

172 Points

yes

0

2013-04-16T01:11:58+00:00

Drew N, Alum

262,816 Points

I am glad you are at least able to use email.

0

60 Points

I am also a small business owner and have been unable to use outlook for 5 days now I've had it. Does anyone have suggestions on who else to use and how difficult it is to switch

2013-04-16T01:36:28+00:00

Drew N, Alum

262,816 Points

I understand completely, and am sorry for the troubles. Domain.com has a great email service. Also, many customers use Google Apps for business.

If you want to move your email then you will setup the account at the new mail provider and create your email addresses. Then you will be provided with the MX records for your domain.

If your domain is hosted with us then you can edit those records in your Homestead account. If the domain is pointed to us, we will have to update the records for you.

When you change DNS records it can take up to 24 hours for propagation, so there will be some interruption of email, though it rarely takes anywhere near that time, it is a possibility.

Thanks

Drew N

0

2013-04-16T03:53:18+00:00

110 Points

If I switch would my entire account go to the new service provider or just the e-mail service?

0

2013-04-16T13:51:24+00:00

Drew N, Alum

262,816 Points

The mx records affect only where the email is directed. Your website would stay where it is.

0

110 Points

I was able to send but not receive e-mails starting Friday until early Monday morning. I thought the problem may be my account settings so I tried to make changes with not success. I then thought maybe if I delete the account and set it back up again that may work. I now can't even set up an account on Outlook because the test e-mail that Outlook automatically sends will not go through. Any ideas?

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