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Drew N (Tier 2 Support Specialist & Community Admin) April 15, 2013 18:03

Hmail issues with POP/IMAP (Outlook)

For customers having time out issues connecting to Hmail in mail clients like Outlook, we have seen some success creating email boxes as an IMAP with SSL enabled. For this to work properly, you will need to make sure that you are using

Incoming mail server: mail.homesteadmail.com Port: 993
Outgoing mail server: smtp.homesteadmail.com Port: 587

All other settings will remain the same. We are continuing to investigate the issue and will update as new information becomes available.
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  • 2nd attempt, the BuildH mail went streaight thru, but another Hmail is sticking...happens all the time now, i just repeat send/receive and it will go thru...
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  • strange thing it says there are errors but i now dont change settings, repeat send/receive and it will usually go...
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  • Mike F. (Social Media Specialist) April 26, 2013 14:37
    Paul, I did some research on the error codes you posted and it re-enforced my suspicion that you have a network or internet issue. Microsoft has several threads on their community site discussing the 0x800CCCOF erorr. The most likely causes of this are:

    Interference from virus/security software. Try temporarily disabling your security software. Also, check to make sure you don't have multiple firewalls running. Many people don't realize it but AV/Security software generally has a firewall, the Windows OS has a firewall, and sometimes your router has a firewall. Multiple firewalls can cause issues. If your AV software has a stand-alone email scanning feature, try to turn that off temporarily.

    Damage from a virus. Either an existing virus, or a virus that has been removed can corrupt outlook and cause the error.

    You can try to reinstall your Outlook program,and re-create the email accounts but of course you'll want to backup any important emails. Before you go to that extreme I recommend visiting this page on Microsoft's website; http://support.microsoft.com/search/d...
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  • I’m b'yond fuststration
    The email started downloading and I still have the same settings as when I had no email working. However Iam still not able to send email. I keep getting the same error notice;
    "The connection to the server has failed. Subject 'helping friend', Account: 'frank owens', Server: 'smtp.woodmiser.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10013, Error Number: 0x800CCC0E"

    I live through my email and have certain acounts set up for certain groups to respond to so it is easier to sort through.

    This reply was created from a merged topic originally titled
    Incoming/ no outgoing emails- snail mail seems better.
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  • I am still having problems anyone else? i have to change to one setting to get incoming then change to other settings get them to go out.

    This system is so frustrating
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  • Mike F. (Social Media Specialist) May 06, 2013 23:09
    Hi Corinne,

    If you are having to change your settings back and forth then something is not configured correctly. Double check your settings according to this thread: https://community.homestead.com/homes...

    Let us know what error messages or results you are seeing so we can further troubleshoot.

    If you still have issues, you might contact the live chat. When you are logged into your account, click the help button at the top of the screen and you'll see an option to chat live.

    Thanks!

    Mike
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  • I’m frustrated
    This issue just started happening again this week for me. Had a good run of several weeks with no issues. This is the 2nd or 3rd time since January 2013 this has occurred.

    I have a POP3 setup. Outlook 2013. Windows 8. Incoming settings mail.mycompanyname.com. Outgoing settings smtp.mycompanyname.com. I can send e-mail but can not receive. I get the indictor at the bottom of the page receiving message 1 of....& it just stalls there & no further progression. No error message of any sort. I have not made any changes to my account at all. I have restarted my computer several times. In the past I have deleted my account in Outlook & have recreated. That works good. For a while & then the same issue occurs. Or in some cases deleting the Outlook profile doesn't work. I have to go to web mail in order to retrieve my messages which I don't like.

    Why does this keep happening?
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