Highlighting issues.

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I cannot seem to highlight an area larger than the screen area to then move it to a lower postion or copy and paste etc. I have always been able to do it prior to this week. This is very frustration and very time consuming. What do I need to do?
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Wendy9564

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Posted 6 years ago

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Mike F., Alum

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There could be a number of things going on here. First, it's always a good idea to clear your cache/cookies, close the browser, and try again.

If that doesn't work, check to make sure the "lock position and size" box is not checked as that will prevent you from moving the element.

If you are trying to copy and paste, and are using sitebuilder plus, use the hot keys ie. "ctrl + c" to copy and "ctrl +v" to paste and it should work fine.

Also, you might also try the Firefox browser as it tends to run smoother than the others.

Mike
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Wendy9564

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Ok other than switching to another browser...the other things did not work. I have always been able to do it before for years on Chrome. why would it just stop??? Please help!
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Mike F., Alum

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The Ctrl+C and Ctrl+V, commands still work in Chrome. If they don't work on your computer, there must be something conflicting. This could be caused by a number of different things. You may want to first take a look at your browser addons and remove anything that you don't use or anything that looks malicious. Then if you still have the problem, try disabling the addons one at a time and see if you find one that is conflicting.

Mike
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Wendy9564

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copy and paste works....its the initial highlighting a large area [scrolling down pages while highlighting] that doesn't work any more
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Mike F., Alum

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Try the same troubleshooting steps above. I just logged in and tested it on Chrome and it does still work. If you click withing a text box and highlight the text, then just move your mouse down, the page will auto-scroll down.

Mike

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