Hi. I can't open sitebuilder with my user id and password. I need help

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  • Updated 11 months ago
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Luis8962

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Posted 11 months ago

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Michelle C, Employee

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Hello,

Are you logging into your account from Homestead.com or are you using Sitebuilder desktop, the downloadable version that places an icon on your desktop?
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Luis8962

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I am using Sitebuilder desktop, the downloadable version that places an icon on your desktop
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Michelle C, Employee

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Thank you, if it is not opening you can try running the fix here https://community.homestead.com/homestead/topics/sitebuilder-desktop-fix-oqmscj7tjibxu.

Because the downloadable software is extremely old and depending on what software your computer is running there may be roadblocks that you might run into going forward. I would recommend utilizing our Sitebuilder plus software which will still consist of your current content its just our online builder. You can access that by going to homestead.com and logging in from the top right. 
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Luis8962

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OK. Thank you very much for the information. I managed to enter Site Builder if it works.

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