Help with email not coming through

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Not receiving my emailed cc receipts from this email address. PAYwareMobileEmailReceipt@Verifone.com.  I process my cc transactions through my phone and then have the receipt emailed to me.  Have done this thousands of times and now this past week, the email never comes.  No bounce back messages are anything, just never shows up.  I feel like I am having so many email issues, that I am afraid that maybe there are emails that I never get and will never know about.  I just hope I am not losing sales.  Help. 
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Christine Richards

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Posted 4 years ago

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William S

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What email address do they send the emails to? Are you still not getting the emails?
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Christine Richards

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Christine Richards

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Any info on this yet?  What should I do?
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William S

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I have checked the email box and your domain and everything seems to be working. There might have been a delay as your timezone inside of webmail was set to Africa, so I updated that. It should be working though. Are you receiving emails today?
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Christine Richards

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I keep getting duplicates of emails now.  I just did a test email from my credit card payware, a resend of an email and I got nothing.
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William S

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Would you be able to get a copy of the email headers of the email you are not receiving? I have checked your previous messages and they are not marked as spam, so they should be receiving. If we get the headers, we can also verify if the email was received and what happened to it.

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