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2,704 Points
Posted 6 months ago
themieleman, Champion
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60,700 Points
Elyzabeth , Official Rep
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27,858 Points
Oh no Susan1578! How scary! I do see that you called in and they put a ticket to see if we can restore the site. I definitely hope we can!
Yes, changing the template will unfortunately "overwrite" your current site. You can definitely add a new site on your account if you want to test/create a new site. Let me know if there is anything else you need.
Yes, changing the template will unfortunately "overwrite" your current site. You can definitely add a new site on your account if you want to test/create a new site. Let me know if there is anything else you need.
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2,704 Points
Yes Elyzabeth... I am back up and running! I had to wait until this morning to call in and when the "on call" tech rep couldn't locate it (not for lack of trying) the ticket was put in and less than an hour later I heard from Drew that he had found and restored it!
...Drew is my new undoubted hero! I can't thank him enough (tho I have thanked him effusively!)
...I am now trying really hard to get the hang of the new Website Builder and I am slowly making progress. Our "live" site is on the old SiteBuilder platform and I'm guessing that is why I was even able to accidentally delete it and also so hard to retrieve. I am learning lessons the hard way!
...Drew is my new undoubted hero! I can't thank him enough (tho I have thanked him effusively!)
...I am now trying really hard to get the hang of the new Website Builder and I am slowly making progress. Our "live" site is on the old SiteBuilder platform and I'm guessing that is why I was even able to accidentally delete it and also so hard to retrieve. I am learning lessons the hard way!
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2,704 Points
Ps. What do those points up there under my name mean? :-)
Elyzabeth , Official Rep
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27,858 Points
I'm glad Drew was able to get that back for you. He definitely is a helpful one!
Yes, the newer builder would have definitely been easier to use to recover this page. It has a very helpful "Save history" that would have been useful in a situation like this. Let me know if there is anything I can do to help you get acquainted with Website Builder.
And the points under your name are the points you have earned by posting and commenting and liking things here in the Community!
Yes, the newer builder would have definitely been easier to use to recover this page. It has a very helpful "Save history" that would have been useful in a situation like this. Let me know if there is anything I can do to help you get acquainted with Website Builder.
And the points under your name are the points you have earned by posting and commenting and liking things here in the Community!
Susan
SugarBabies Cakes & Cupcakes by Nicole
www.SugarBabies-Cakes.com
I seem to have deleted my whole site from SiteBuilder Plus. I know it can be fixed but it is freaking me out until I can speak to someone in tech support tomorrow.
:-(
themieleman, Champion
Try reviewing the Google forum on your subject:
https://productforums.google.com/forum/#!topic/webmasters/JQbyQMmXkTQ;context-place=topicsearchin/we...
Susan
If you google "custom birthday cake near Weston Fl" you should see the publish site for SugarBabies Cakes & Cupcakes by Nicole.
themieleman, Champion
Good luck Susan!
Susan
Susan
themieleman, Champion
Susan
Thanks!